Rated 4.5 out of 5 by 230
Rated 4.0 out of 5.0 by MoJo30 Convenient and reasonable!
Good price for an extended stay. Everything you need on property or nearby. Walking distance to BART and CalTrain stations. Free laundry, kitchenette, pool, hot tub, outdoor grills, and a workout room. Grocery, post office, and retaurants are all within a five minute walk.
January 31, 2016
Rated 5.0 out of 5.0 by CatBy Hotel and staff that tries to anticipate your every need!
I have stayed here many times including one stay that was approx. 2 months long after having a lung transplant! The staff did everything they could to make our stay easier during this difficult time. Not only did they go out of their way to help us but always responded with a smile and right away. Our room and the facility were kept so clean I didn't have to worry about being exposed to anything unsafe after being released from the hospital. The free breakfast, shopping, laundry and evening social were also a life saver during a period of time when I couldn't go out in public. Thank you to everyone!
January 30, 2016
Rated 2.0 out of 5.0 by Unhappy in San Bruno Remarkably poor service
I probably will stay here again, it's a nice hotel, but be prepared for poor service if there are any problems. I'm mostly posting this negative review as a wakeup call:
I had problems with shower temperature control and my issue was dealt with dimissively. I was shocked because I've stayed at this hotel before (this was my third or fourth stay), and getting the brush-off was extremely upsetting.
That's in addition to a small host of other problems, such as Internet going out for nearly six hours and breakfast starting an hour late on MLK day with zero advance notice.
There are also structural problems such as poor sidewalk visibility when trying to drive out of the parking lot and missing ramps to some of the walking paths.
January 29, 2016