Rated 4,0 out of 5,0 by Elch140 Good Choice
Few Miles from Monterey Cannery Row, 17 Mile Drive and Carmel.
15. Mai 2013
Rated 1,0 out of 5,0 by chilidawg24 Service Not a Priority Here
When I checked in, I was not greeted as a priority member. I requested a 5:30 wake up call and the man helping me wrote it down.....I did not get the wake up and I was late for work. The second day, I went down to breakfast and the scrambled eggs were burned. They were actually brown and black in color on parts of the eggs.....yuck. I spoke to the front desk about both these issues and asked for a manager to call me and no one called.At checkout, the front desk manager could not print the receipt for my checkout. She said her computer froze and then I had to wait for 10 minutes while she started another computer. I again reached out to this Holiday Inn staff at the location requesting a call from the GM. The call has never come...I am so disappointed in my visit and the lack of care that they provide.
11. Mai 2013
Rated 3,0 out of 5,0 by Ryantan Staying 2 Days
I understand that they are still renovating the rooms but the hallway and walls needs some cleaning or painting.
Free Internet was very slow at night. Way slower than the other Holiday Inn's I stayed during my trip and this was the least busiest.
Breakfast on first day was disappointing.
Choice for this hotel is less than the Grover Beach and Santa Barbara locations I stayed in.
Normally theres Gravy and bread plus Bacon or Sausage not
Gravy/Bread or Sausage or Bacon.
1. Mai 2013
Rated 2,0 out of 5,0 by Leonardo44 Needs Help
This property is distressed and needs maintenance and remodeling. Most rooms have two double beds. We were unable to move to a king room, and we were told that no rooms had queen beds. We were not comfortable in a double bed. And the beds were too soft.
- Blinds would not close. We reported, but they were not fixed.
- In room phone. Could not call the desk.
- Ice machine in the 3rd floor. Out for three days.
- Noisy. Thin walls.
In the past I have considered Holiday Inn Express a consistent value, but recently I experienced three below par properties. Also the breakfast is consistently poor. This could easily be improved with a little effort and a small expense, but management does not care.
It's time for me to look elsewhere.
20. April 2013
Rated 2,0 out of 5,0 by ChrisTraveler17 This one needs some work
I love staying at most Holiday Inns - I enjoy the Priority Program - and overall - I feel like it's a pretty good deal. But this one needs some work - it must be old. The rooms are very small. They were putting in new carpet - loud banging every morning by 9 AM - on the weekend. Smell was difficult - new carpet smell -very strong in our room. The rooms open to the outdoors like a motel - makes the outside people pretty noisy at night. Breakfast was the only great thing. The water was on and off - couldn't take a proper shower b/c of this. There was dirty water left in the tub when we got there. The office staff didn't seem to care - not even 10% off or something for all the noise and uncomfortable - I will always try to remember to ask: "Are you doing any remodeling or construction" the next time I book a room. Pretty disappointing.
19. April 2013
Rated 3,0 out of 5,0 by Gusndeb Good overall experience
Okay hotel with an okay price for that area. Don't get a room close to the elevator ,extremely noise.
12. April 2013
Rated 5,0 out of 5,0 by Fefe Great hotel
My daughter and I stayed for 2 nights.. It is worth the price for the buffet choices. I felt like I was eating at a restaurant. The guys at the front desk gave us wrong directions but the room service made up for that fiasco. The room is clean with a great pool view and a trail view. Strongly recommended for families with children.
12. April 2013
Rated 4,0 out of 5,0 by Sarah6 Small Rooms and Bathrooms at a Good Location
I took my 2 sons up to Monterey over Easter break. The hotel is set off a main street with a beautiful ocean view just beyond that. We stayed in a double room on the 5th floor. I was worried about the noise as my son is very noise sensitive but he didn't mention it once. The bathroom was very small with hardly enough room for 1 person. Fortunately the toilet room was completely separate from the wash basin. The hotel in its entirety was very clean and well kept. The pool was a relaxing space after a day at the Aquarium and Dennis the Menace Park, both, less than a 10 minute drive from the property. The property was comfortable but I want to mention that it was the kindness and attentiveness of the staff that even my boys appreciated.
11. April 2013