Rated 4,0 out of 5,0 by KGB2 Royal Victoria
The Hotel is pleasent and staff were very helpful but disapointed as being a Gold member and having to pay to park when this has been wavered at other Holiday Inns I have stopped at and no choice of complimentry Newspaper.
9. Juni 2013
Rated 5,0 out of 5,0 by JeS7 Excellent value
A beautiful, historical hotel. A great place to stay with children. Room was very spacious and evening meal excellent. Would definitely stay again.
7. Juni 2013
Rated 4,0 out of 5,0 by SWGrant Great Family Mini Break
This hotel is excellent in terms of facilities,it is superbly decorated and the rooms are spacious and deluxe, my family enjoyed it immeasurably. The beds were easily the most comfortable of any holiday inn we have used and the bathroom was also the best I have seen.
Whilst I was 90% satisfied and feel overall a top notch this is not a true holiday inn though, it is run by an independent body and the real problem I found was the 'add on costs' just kept on pouring my way, I booked bed and breakfast but was told my booking didnt include the mail the following morning and was duly charged approximately £25 for the meal, there is a £5 'parking' fee on their own carpark (how anyone would use a hotel without a car in a built up city is beyond me) a movie to view for my kids was £12.50 (!), fish and chips for the family was £40 (!), and even worse was an incident after we left. My little girl left her phone accidentally in the room, we rung the hotel and the receptionist said they would post it back, I thought that was kind, but was promptly asked for £5 to do it. I thought ok, but a few minutes later was rung back saying it would now cost more than £5 recorded (it was actually £3.45) and I needed to pay more and they would tell me how much on monday. When I pointed out a courier could collect it and return it for £3 the amount promptly shrunk to the £5 again.
Overall the service was excellent and I felt relaxed at all times I wasnt being tapped for money, and the slight feeling the independent staffing was making this more than necessarily expensive didnt ruin my holiday, it would have been 5 stars if they hadnt doubled my room cost in extra charges.
Only other thing i would mention is if you like the breakfast at the holiday inn, make sure in advance that it isnt removed from your room and get down early as they only serve the required amount and first come first served, no eggs left at all when we came down at 9am.
6. Juni 2013
Rated 5,0 out of 5,0 by Ronk52 Very good Experience
One of the best Holiday Inn's we have ever stayed in. Excellent service, very pleasant and friendly staff. Hotel itself was lovely, a little cold in the room though with no apparent ability to control the room temperature on view. We requested a 'Quiet' room as we are usually disturbed by noise from other guests, and were given just that, with no noise or disturbance at all. The food, menu and presentation, and service, in the hotel restaurant for dinner and breakfast was excellent. It was also a big plus that we could park the car in the hotel car park as Parking in Sheffield in our experience can be a nightmare and quite expensive. We would definitely recommend this hotel and will certainly be booking to stay again in the future.
25. Mai 2013
Rated 4,0 out of 5,0 by Theeanthou Great weekend
Our first experience in this hotel was a Groupon offer and very successful, so a year later we booked again and were not disappointed. However, 2 days after our booking we saw that Groupon had another offer which, as pensioners, we would have found even more attractive. Despite this we enjoyed our stay very much and are very impressed with all the staff at the hotel. We are hoping to return again when we visit family in Sheffield.
18. Mai 2013
Rated 5,0 out of 5,0 by VFRboy Interesting old building with excellent facilites
Made very wecome, even if only a one night stay. Lovely building; quiet, near the city centre, and really nice bar and restaurant.
17. Mai 2013
Rated 5,0 out of 5,0 by Pompeyowl Character with modern rooms
Arrived late evening and the staff were most helpful on arrival.
The hotel is full of character and history and yet the rooms are very clean with all modern amenities and yet the decor is smart and in character with the building.
Just one very small improvement.... Add smoked salmon to the breakfast buffet please!
Everything else was fine, room was nice and quiet despite a University Ball in progress!
9. Mai 2013
Rated 3,0 out of 5,0 by sparklefairy Needs Improvement
We stayed here for one night. The room was clean and everything worked OK, unfortunately the bed was very uncomfortable and there was a loud hum coming from outside which kept us awake all night. It sounded like some sort of extractor or other machinery.
At reception we were almost charged for breakfast, which we had already paid for and we found the receptionist to be quite rude. Not once were we asked about our stay or if anything had been OK and no apology for trying to charge us for breakfast twice.
We usually love staying at the holiday inn but on this occasion it fell below our expectations, sorry :-(
26. April 2013