Rated 4.4 out of 5 by 264
Rated 1.0 out of 5.0 by hobie01 bad service
Never told dog fee was $50.00 all other candlewoods $25.00. Front desk help snotty and not helpful..............crossing your hotel off
September 28, 2015
Rated 3.0 out of 5.0 by miriam2128 Meeting room staff not helpful
My sleeping room was great. I would stay there again. However, when I arrived my reservation for the meeting room was not on file and it was scheduled for less than 12 hours from the time I checked in. I was told I never sent back the contract but no one ever sent it to me, and I know they have my correct email address because I received an email for my sleeping room. They made the room available but when I tried to get a room next to it to use the restroom (so we wouldn't have to go downstairs) the girl at the desk was so confused. She kept asking me the same question over and over and didn't understand that we only needed the other room for a restroom. The second day I had the meeting room I had to wait 20 minutes for someone to come and let me in the room. This is completely unacceptable and I will never use this facility again for a meeting. It was way too stressful.
September 28, 2015
Rated 5.0 out of 5.0 by AP2011 Great Place to Stay When Traveling
My experience at this hotel was great!
The air conditioner worked well, although the initial setting when we walked in was a bit high and the room felt humid. Once the temperature setting was lowered, the room became very comfortable, within about five to ten minutes.
The bed was extremely comfortable, and I slept very well. The Candlewood Cupboard made it easy and convenient (without having to find and navigate to a grocery store) to buy dinner and breakfast food. Also, there is coffee at all times, which is greatly appreciated.
Lastly, I used the business center to create a document that needed to be sent immediately. The computers have Microsoft Office on them, and that made creating the document fast and easy. Considering that Microsoft Word is not a free computer program, I was surprised and grateful. The internet connection was fast, so logging onto my email and sending the document was easy as well.
September 27, 2015