IHG | Frequently Asked Questions
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It's easy to start earning points. Just travel, shop or dine out, and watch your points add up.

Ways to Earn

It's easy to start earning points. Just travel, shop or dine out, and watch your points add up.

Ways to Earn

Congratulations!

You have now earned Gold Elite status.

Explore the Benefits

Ready for some great rewards? Redeem your points for free nights, flights, merchandise and more.

Ways to Redeem
Create PIN
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If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
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We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
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Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Frequently Asked Questions

Search our information centre to find specific answers to many commonly asked questions. By browsing through our topics, you'll be able to answer your questions when it's most convenient for you.


Best Price Guarantee

Where can I find more information about the IHG Best Price Guarantee?
The IHG Best Price Guarantee is our promise that you will always find the best hotel room prices for any IHG property on our websites. Learn more about IHG's Best Price Guarantee. View the complete terms and conditions.
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