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Frequently Asked Questions

Search our information centre to find specific answers to many commonly asked questions. By browsing through our topics, you'll be able to answer your questions when it's most convenient for you.


IHG® Dining Rewards Frequently Asked Questions

Membership

What is IHG® Dining Rewards?

A: IHG® Dining Rewards is an exclusive new programme offering generous benefits on dining and accommodation at participating IHG hotels across mainland China. As a member, you also receive automatic Elite status in IHG® Rewards Club - the world’s largest hotel loyalty programme.
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What are the benefits of IHG® Dining Rewards?

A: With IHG® Dining Rewards? you can enjoy the following benefits:

• Gold or Platinum Elite status in IHG® Rewards Club - the world’s largest hotel loyalty programme (if you are already Gold Elite, you will be upgraded to Platinum Elite)
• One free night at any of IHG’s over 4,600 hotels worldwide
• 25% off our Best Flexible Rate on one stay at any participating hotel
• A generous e-voucher for dining and beverages at any participating restaurant
• 25% off dining and beverages at any participating restaurant
• 10% off Best Flexible, Advance Purchase & Advance Booking room rates
• Exclusive access to premium offers on dining and rooms at individual participating hotels
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How long is my membership valid for?

A: Your initial membership in IHG® Dining Rewards will be valid for 12 months from the day you join the programme.
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Is my IHG® Dining Rewards membership valid in all of IHG’s hotel brands?

A: No, members can currently redeem benefits across participating InterContinental®, Crowne Plaza®, Hotel Indigo®, Holiday Inn®, and Holiday Inn Resort® Hotels.
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I recently joined IHG® Dining Rewards? When will I receive my permanent membership card?

A: Your membership card will be delivered to you within 4 weeks from joining the program. If your card does not arrive within this timeframe, please contact the IHG® Dining Rewards Service Centre on +86 21 2033 4818 or 400 830 1220 (mainland China toll free).
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How soon can I start enjoying my benefits?

A: You can enjoy the majority of your benefits immediately upon receiving either your temporary or permanent membership card. Simply present your membership card at participating restaurants and bars in order to receive your ongoing dining benefits.
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Where can I use my membership card?

A: You can currently redeem your benefits at a wide range of participating hotels across mainland China. Later in 2014, you’ll be able to use your benefits at even more participating hotels across Asia, Australasia & the Middle East. Please visit www.ihg.com/diningrewards Link will open in new browser window. for the latest information on participating hotels and restaurants.
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Does the website show me the current status of my benefits?

A: Upon logging on to the IHG® Dining Rewards website with your membership details, you will be able to confirm the status and expiration date of your free night e-certificate.

The status of your dining e-voucher and your 25% Off Best Flexible Rate room discount are not currently available online. To check on the availability of your dining e-voucher, please contact the IHG® Dining Rewards Service Centre on +86 21 2033 4818 or 400 830 1220 (mainland China toll free). The availability of your 25% Off Best Flexible Rate discount is based on the paper certificate that is included in your membership kit.
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How do I obtain a replacement card if my membership card is lost or stolen?

A: Please contact the IHG® Dining Rewards Service Centre on +86 21 2033 4818 or 400 830 1220 (mainland China toll free) to request another card. Your replacement card will take approximately 4 weeks to arrive. In the meantime, if you still have your IHG® Rewards Club membership card or your temporary IHG® Dining Rewards membership card, you can temporarily use that card in order to continue enjoying your IHG® Dining Rewards benefits.
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Can any of my benefits be transferred to another person, such as my spouse or another family member?

A: Unfortunately, no. Your benefits and membership card are both individual and not transferable. Members can only use the room benefits for their personal room and must be present in order to receive their dining benefits. However, you are welcome to bring up to 15 guests with you to enjoy your dining benefits.
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Room Benefits

Can I book my free night at a hotel outside of my home country?

A: Yes. Your free night benefit can be redeemed globally at any of IHG’s 4,600+ hotels.
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How can I redeem my free night e-certificate?

A: To book your free night benefit, please log onto www.ihg.com/diningrewards Link will open in new browser window., go to the “My Account” section, and click on “Free Night Status”. You can also contact the IHG® Dining Rewards Service Centre on +86 21 2033 4818 or 400 830 1220 (China toll free). Your free night is redeemable for a standard room (including tax) at any IHG hotel property globally.
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How can I book my discounted room benefits?

A: Please log into www.ihg.com/diningrewards Link will open in new browser window. and go to the “Program Hotels & Offers” page. Then choose your preferred participating hotel, select the discount rate that you want to use, and book your room. You can also contact the IHG® Dining Rewards Service Centre on +86 21 2033 4818 or 400 830 1220 (mainland China toll free) to book your stay.
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Dining Benefits

Where and when can I use my dining benefits?

A: Your dining benefits are available for use in almost all restaurants and bars in participating hotels. However, there are a few restaurants and bars, including those not owned and managed by the hotels, that do not offer the dining benefits. Also, the 25% off dining & beverage discount may not be available at some participating hotels during specified public holidays. Please visit www.ihg.com/diningrewards Link will open in new browser window. for the most up to date information on participating restaurants and what public holidays are excluded.
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How do I redeem my dining e-voucher?

A: Your dining e-voucher is automatically pre-loaded onto your membership card when you join. To use your e-voucher, simply present your card in the participating restaurant or bar when you request the bill and tell your server that you would like to redeem your e-voucher.
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IHG Rewards Club

What is IHG® Rewards Club?

A: IHG® Rewards Club is the world’s largest hotel loyalty program, backed by IHG’s nine trusted brands in more than 100 countries and territories worldwide. As a member, you can easily earn and redeem points that never expire. You’ll also enjoy no blackout dates for Reward Nights and the ability to use points to book a room virtually anywhere, even at competitors’ hotels.

For a complete list of benefits and rewards, visit ihgrewardsclub.com Link will open in new browser window..
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I’m not a member of IHG® Rewards Club – can I join IHG® Dining Rewards?

A: Yes, absolutely. A non-IHG® Rewards Club member who purchases the programme will automatically be enrolled in IHG® Rewards Club and will be instantly upgraded to Gold Elite status.
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How does my IHG® Rewards Club status upgrade work?

A: When you join IHG® Dining Rewards? you will automatically receive a one-level status upgrade in IHG® Rewards Club. If you are currently a Club member, you would be automatically upgraded to Gold Elite; and if you are already a Gold Elite member, you will be instantly upgraded to Platinum Elite. A non-IHG® Rewards Club member who joins IHG® Dining Rewards will automatically be enrolled in IHG® Rewards Club and be upgraded to Gold Elite. Please see ihgrewardsclub.com Link will open in new browser window. for more details on the benefits of Elite Status and full Terms and Conditions Link will open in new browser window..
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Do I receive a separate IHG® Rewards Club card?

A: No, your new card will be for both IHG® Dining Rewards & IHG® Rewards Club. It is a joint membership card, which enables you to enjoy all the benefits of both programmes, including earning points for your stays at over 4,600 IHG hotels worldwide.
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Can I earn IHG® Rewards Club points for the money I spend on food & beverage when dining at a participating hotel restaurant?

A: Yes, in some cases. If you are staying in a participating IHG hotel and charge your bill to your room, you will typically be eligible to earn points on your dining purchase. However, if you are not staying at the hotel or if you choose to pay your bill directly in the restaurant, you would not earn points. Please see the IHG® Rewards Club website for full Terms and Conditions Link will open in new browser window..
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