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Rated 4.0 out of 5 by 12 reviewers.
Rated 5.0 out of 5.0 A truly wonderful hotel This hotel is 5* in ALL respects. I have no hesitation in recommending it. I had one of my best night's sleep here and the breakfast was great. The staff were extremely friendly and courteous and my stay at the hotel was a very pleasing experience! 13 November 2014
Rated 1.0 out of 5.0 by Check In Mess During October, my wife and I stayed in four IHG properties (two Intercontinental and two Crown Plaza), as well as two other international five star brands while in Japan. Our experience here was the worse, by far. Most of our frustration with this property came from check-in. The front desk, while polite, was very confused. Our reservation was for a “King Club Room”. This was clearly indicated on our confirmation email. We were first given a standard room and were told that breakfast was available in the restaurant. When showed that the email confirmation indicated a club room it took three people 20 minutes to change our room. When we got to the room it was small with two single beds. Back at the front desk, I was subjected to an “upsell” attempt to a suite. I explained (several times) that I only wanted the room that I had booked. After more group discussions we were given the correct room. In total, it took nearly 90 minutes to get into the third room. While everyone was polite, I did not feel that anyone really cared about the arrival situation. For example, there were no phone calls asking if the room was acceptable or a note from a manager apologizing for the confusion. Check-out was also confused and took too much time. As an aside, this is the only one of the four IHG properties that did not send an email survey request. 22 October 2014
Rated 4.0 out of 5.0 位置很好 交通很好,在懭島景點附近.適合度假旅遊.一樓還有一座木製教堂相當有氣氛 .當然也適合舉辦婚禮並宴會. 21 October 2014
Rated 5.0 out of 5.0 by good room, comfortable bed good large room, comfortable bed, good value for money, good location 13 October 2014
Rated 5.0 out of 5.0 by Excelente hotel para conocer Hiroshima Gran experiencia en Hirosima. Fantastico hotel por situación, instalaciones y trato. Totalmente recomendable 06 October 2014
Rated 4.0 out of 5.0 by non greeting of iHG member There is nothing "special" being an IHG member. Many IHG outlets, don't greet IHG member, even I am a Gold member. 28 August 2014
Rated 4.0 out of 5.0 by 1 week stay Needed hotel for business reasons at busy time of year, and so availability of room was major initial factor, but overall favourable impressions of hotel 20 August 2014
Rated 3.0 out of 5.0 by Comfortable Stay I stayed in the same hotel 4 years ago and loved it therefore when returning to Hiroshima I decided to book it again. Both times I was a platinum member however the most recent visit I felt the staff and hotel where lacking something from the first visit. It is hard to explain what was missing but the service was not the same, had i not stayed here before I would have been most happy with the hotel, having stayed here before I can only say I felt a little let down and things have in my feeling slipped a little 28 July 2014
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