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Rated 4.4 out of 5 by 520 reviewers.
Rated 4.0 out of 5.0 by Nice friendly hotel Friendly helpful staff. Breakfast quality and the choice of Breakfast food has dropped considerably since the hotel opened, so it looks like cost controllers are at work in the hotel. Tables are way too small for the square plates provided, its very cramped between the tables in the restaurant. We used the executive lounge though it is pretty small too with only 4 comfortable chairs. 09 October 2014
Rated 5.0 out of 5.0 by Pleasant stay The staff was super friendly. The hotel is located in a great location - walking distance to a lot of local attractions. Will be happy to stay there again! 09 October 2014
Rated 5.0 out of 5.0 by Relaxing... Friendly staff Excellent, except that Waiting time for lifts is long... No priority given at parking to guests booked for long stay. Fumes from the cars is trapped in the ground lobby area. The hotel may consider installing double doors for health reasons. 08 October 2014
Rated 5.0 out of 5.0 by Very comfortable and very helpful staff I was pleasantly surprised by the quality of this hotel, in terms of comfort and the helpfulness and friendliness of the staff. The room was nicely laid out, the bed very comfortable and thanks to the excellent shut-out curtains, I was able to sleep very well. The hotel is situated in an excellent location for business and leisure purposes and can be considered a cheaper but just as comfortable alternative to neighbouring, more expensive hotels, such as the Shang-ri-la, Raffles, Fairmont, etc. 08 October 2014
Rated 3.0 out of 5.0 by Room Service and elevators room cleaning was fair only. i always had to ask for laundry bag or forms. the room cleaning was slow and late even if i posted sign to clean room. elevators are the worse i ever experience....slow and did i say slow! card readers need to fixed too...majority of the time it didnt work... 08 October 2014
Rated 5.0 out of 5.0 by Cozy place great service and hospitable staff. My family really loved this hotel, rooms are clean and comfortable bed. Staff are friendly and respectful. Highly recommended hotel. It should be a five star hotel. 08 October 2014
Rated 4.0 out of 5.0 by Holiday Inn perfect location with the ease of accessing and experience Makati, Manila 07 October 2014
Rated 5.0 out of 5.0 by Attentive staff and excellent amenities The pampering started soon after I parked my car in the basement. I was directed to the lobby where I was to check-in; checkin-in took all of 5-10 minutes and I was even offered membership to the IHG Rewards Club. My children and I availed of our free drinks at the lounge. The room was spacious and clean. Suffice it to say, my children and I had a good night's sleep. Breakfast was also excellent, there was a wide array of food to choose from! Wait staff even asked if I was satisfied with what I ate. 06 October 2014
Rated 5.0 out of 5.0 by great service; good location Great location. Good service; Attitude of staff excellent. 06 October 2014
Rated 5.0 out of 5.0 by The best customer service in town I must say that Holiday Inn Makati offers the best customer service, possibly the best in the area! From the moment we arrived we were assisted and greeted with smiles and felt very welcomed, particularly to Paolino who remembered our names and always took the time to say hello and have a good day. The front desk staff were always so helpful. And of course the rooms were just so relaxing to stay in! The kids enjoyed the pool. Breakfast was just a delight. Thank you for making our stay a great one! 06 October 2014
Rated 5.0 out of 5.0 Best location and Great staff The hotel is located at the center of Makati area. And its near the shopping mall just connected with the hotel. Staffs are great services, Very kind for customers. 06 October 2014
Rated 5.0 out of 5.0 by Unquestionable hospitality and comfort From the moment we entered at the main entrance to the reception counter, we were greeted with hospiality and politeness. everyone and i mean everyone has been so helpful and hospitable in any way. even the security guard on the basement parking even guided us to the exit ramp when i got lost. The room was spacious enough though the bathroom a bit small but the not a big deal. clean sheets but did not have different type of pillows. The only downside is the limited wifi connection of 3 users max. otherwise the rest is great! 06 October 2014
Rated 3.0 out of 5.0 by Can be better! Disappointed with the choices of food as well as the quality of food is not up to mark. 05 October 2014
Rated 3.0 out of 5.0 by Hotel near Shopping Area Great hotel... Location is conveniently located near the shopping areas. Hotel looks relatively new. Would definitely book again and would recommend staying on this property. some comments for improvement though: -bottled water was not replenished (stayed for 2 nights) -my room wasn't made up upon arrivals (though i always hung the request on the doorknob); the personnel just also hung another note which states i didnt want to be bothered that time (which was strange since i was out most of the day) -breakfast choices were not that diverse (almost the same daily) 01 October 2014
Rated 3.0 out of 5.0 by Hotel near Shopping Area Great hotel... Location is conveniently located near the shopping areas. Hotel looks relatively new. Would definitely book again and would recommend staying on this property. some comments for improvement though: -bottled water was not replenished (stayed for 2 nights) -my room wasn't made up upon arrivals (though i always hung the request on the doorknob); the personnel just also hung another note which states i didnt want to be bothered that time (which was strange since i was out most of the day) -breakfast choices were not that diverse (almost the same daily) 01 October 2014
Rated 5.0 out of 5.0 by Definition of Hospitality From the moment I arrived and greeted at the entrance until the day I checked out, I was made to feel welcomed, safe and valued as a guest. The staff are friendly, polite and helpful. I felt more like a family member than a guest. The breakfast buffet is varied, fresh and delicious and the staff are very attentive throughout your meal. The room is modern, clean and comfortable. The free wifi connection is fast and easy to access. The rooftop pool is a great spot to relax and get some laps in. The hotel is conveniently attached to Glorietta Mall. Everything you might need is within walking distance to include many great restaurants, shopping, supermarket and a movie theater. I highly recommend this hotel for families with children or a romantic getaway. I can not say enough good things about all the staff in each department as they truly demonstrate and represent the highest standard in hospitality. 28 September 2014
Rated 5.0 out of 5.0 by Value-for-Money; Great Location Situated right next to the Glorietta Mall, this hotel is new, comfortable and highly recommended. 28 September 2014
Rated 5.0 out of 5.0 by Services at it's best Overall services provided by the staff of Holiday Inn Makati are excellent. From the Concierge to the Front Desk, all of them are courteous and made us feel that they are happy to serve us. Housekeeping are so on time when I needed them. Prompt when responding to my requests. Facilities are always clean and orderly. The best of all is that, shopping center is literally next door. When in Manila, definitely Holiday Inn Suites in Makati is the best place to stay. 28 September 2014
Rated 5.0 out of 5.0 by great staff everybody was so concern, knowing that, your stay was good. big rooms and good air conditioning. 25 September 2014
Rated 5.0 out of 5.0 Excellent location & service. Excellent amenities & friendly staff. Bed was so comfortable with the best blankets & pillows. 23 September 2014
Rated 3.0 out of 5.0 by Food & Beverages Food Quality and Beverages Freshness approved! Please maintain it always that way! 23 September 2014
Rated 5.0 out of 5.0 by pleasant staff and great service The staff are very courteous and helpful . The toilets and room condition is very well kept and clean 23 September 2014
Rated 4.0 out of 5.0 by Excellent Location, Attentive Service This is the leading mid-priced property in this part of Makati. I hope they can maintain the rooms and facilities in their current still-as-good-as-new form. 21 September 2014
Rated 5.0 out of 5.0 by WONDERFUL STAY We really enjoyed our stay in this hotel. Everything about the room is what I expected and more. The hotel staff are very respectful and very accomodating. We plan to stay here again next year. 18 September 2014
Rated 5.0 out of 5.0 by Comfortable room, good location, great staff Will definitely stay in this hotel again. Good :- comfortable bed, location near to few shopping malls, good security, good staff, good wifi Only problem - breakfast too pricey and not many choices. 17 September 2014
Rated 5.0 out of 5.0 by Great location, friendly stuff, great hotel Highly recommended hotel in heart of Makati, great location, helpfull and friendly stuff, comfortable bed and pillows. Nice roof top bar and pool. 17 September 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Top notch place. I would recommend it to my coworkers. 17 September 2014
Rated 5.0 out of 5.0 by Excellent Hotel Convenient location Friendly staff Must try in Manila!! 16 September 2014
Rated 5.0 out of 5.0 by GREAT FOR BUSINESS OR LEISURE I spent a total of 3 weeks at this hotel on a business trip. The service was excellent, everything worked as it should, room was comfortable and good for work, internet very good and excellent location. Best 4 star hotel in the Philippines by a long way. 15 September 2014
Rated 5.0 out of 5.0 by Comfortable room and great service -Cleanliness of the room like a room every day. -Comfortable mattresses Without any noise -Staff are very polite and courteous. 15 September 2014
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