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Rated 4.3 out of 5 by 75 reviewers.
Rated 4.0 out of 5.0 by 位置佳,服务好 和中国国内的的洲际比起来,明显不在一个级别,房间小,设备略显陈旧,有的房间烟味较大,没有免费的矿泉水。但服务人员态度不错,酒店的位置在东京塔附近,交通还算便利 25 October 2014
Rated 5.0 out of 5.0 by Outstanding hotel Clean, comfortable, quite rooms. Excellent staff. Outstanding restaurant/buffet for breakfast and or lunch. 24 October 2014
Rated 4.0 out of 5.0 Great Service Flight was delayed for 7 hrs overnight due to recent typhoon. Concierge was very helpful and patient in trying to book hotel room to stay overnight despite there was queue for her service. 23 October 2014
Rated 5.0 out of 5.0 by excellent overall excellent overall. I would definitely stau here again and recommend this hotel to all family and friends. 12 October 2014
Rated 4.0 out of 5.0 by 服務一流 景觀好 櫃台及其他人員服務都很好,地點離地鐵約5分鐘路程,附近的的便利商店 咖啡廳也都很近。浴室稍小 沒有按摩浴缸 但整體的評價還算不錯 有機會會再入住 02 October 2014
Rated 5.0 out of 5.0 by Great for business and great location The hotel is in a great location that has many choices for food and entertainment. It is also close to subway stations that offer great transport options. 01 October 2014
Rated 2.0 out of 5.0 by Nothing Special I would expect an Intercontinental in one of the biggest cities in the world to be special. The room was adequate, and I was comfortable. On the other hand, as an IHG platinum member, I did not see any recognition of my status - I checked in twice during the week due to an overnight stay in a different city. Both times I did not get my preferred king size bed, or an upgrade, or bottled water, or a nice view of the city, or even a robe in the room. So, for a 5 star hotel at a 5 star price at my preferred chain, it was a disappointment. 28 September 2014
Rated 5.0 out of 5.0 by 豪华舒适,俯瞰东京 是公司指定的酒店,第二次入住这家酒店 办理入住和退房手续都很简单 前台接待很友好、当你表示不懂日语时,会用很清晰的英文接待 房间和配套用品干净整洁 窗外的夜景很好,也可到顶层观景 26 September 2014
Rated 5.0 out of 5.0 by Club Lounge at Intercon Tokyo We recently spent 10 days in Japan on a long overdue holiday. Where we could we stayed at IHG properties but unfortunately there weren't many Intercontinental hotels outside of Tokyo. We spent our last night in Japan at the Intercontinental Tokyo. The Club Lounge is on the 35th floor and has terrific views over Tokyo. The range of food and beverages is extremely good. My partner was delighted to find French champagne and dumplings - two of her favourites. The Lounge staff were courteous and very attentive. I asked if they had Japanese plum wine and one of the hostesses went down to the main bar to get me a glass. I would definitely recommend the Club Lounge at the Intercontinental Tokyo. It's well worth the cost to upgrade if you can. 25 September 2014
Rated 4.0 out of 5.0 by Over a Year of My life.... I have stayed at this hotel many times over the last 8 years, its in fact the only hotel in Tokyo I ever stay at, I have spent a grand total of about 15 months (on and off ) of my life at this property. The service is fantastic as you would expect. The rooms are a bit of a crapshoot, as you can have the same room on a different floor and the room config will be completely different. For the most part the rooms are updated to current tastes, but every once and a while you get an older room, that seems a bit out of place at a hotel like this. The staff has had a fair amount of attrition as of late, though employee tenure has been relatively good, there are a lot of faces that have moved on in the last 9-12 months. Pros: Central location to just about anything in Tokyo. 10 min to Tokyo station, Limousine bus stops here often. Fantastic accommodating staff. Cons: the various room configs from floor to floor is a bit odd, 3##1 is different then 2##1 etc etc. This place has VERY slow internet access, both wired and wireless. Its painful when you know that this country has insanely fast internet speeds, but here you feel like you are on dial up at times. They SERIOUSLY need to update their internet speeds its really sad actually. Points earned are 1 for 1, there is rarely if ever any multiplier applied. 23 September 2014
Rated 3.0 out of 5.0 by Tired mega-hotel Tired rooms in need of an upgrade. Beds comfortable. Amenities - typical Intercontinental Breakfast - good quality, large choice Concierge - fast, responsive and provided me with directions to a reservation they made on my behalf Good central location, but it's a huge hotel catering to a largely western crowd. 22 September 2014
Rated 4.0 out of 5.0 by Good Business Hotel The hotel is located in Ark Hills with lots of restaurants and entertainment nearby. The staff is very friendly and welcoming. The rooms are quite large for Tokyo. The Premier rooms are clean and comfortable. 16 September 2014
Rated 5.0 out of 5.0 by Excellent Service The attentiveness and service standards demonstrated by the club lounge team is above expectation. Definitely score a perfect 10. 13 September 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Good value for money. The hotel services and location are nice. Very friendly staff and courtesy is truly Japanese. Don't miss out the excellent food area in the nearby Akasaka. 12 September 2014
Rated 5.0 out of 5.0 by Excellent staff and comfortable stay - Genuinely kind and helpful staff - Comfortable stay without any hassle - Excellent breakfast 11 September 2014
Rated 4.0 out of 5.0 by Convenient location, consistent quality Overall consistent quality, great location to inner city including US Embassy etc. The soft feather pillows suck and you should have firm pillows IN THE ROOM as an alternative and not have to request them. Not everybody like sleeping on a bed of feathers... 04 September 2014
Rated 2.0 out of 5.0 by Hard beds soft pillow The beds at this hotel are extremely hard and the pillows are extremely soft in the rooms. If you ask them for a different pillow the only others available are extremely hard pillow with little plastic beads or memory foam. Management was not very accommodating when approached about these issues. Sleeping at this hotel was almost impossible for me with only sleeping about 3 hours total and gave me a sore back and neck. The club room at this hotel is outstanding. This hotel has one of the largest club rooms that I have seen with exceptional food for breakfast and during cocktail hours. There is also a good variety of alcohol available. 03 September 2014
Rated 5.0 out of 5.0 by Great Hotel in Tokyo Superb accomodation - this is why I choose this hotel every time I visit Tokyo. Its staff goes the extra mile, always with a smile. Great buffet selection and the best brown rice tea in Tokyo. Keep it up! 27 August 2014
Rated 5.0 out of 5.0 by Excellent stay Excellent hotel, room, food etc Poor wifi experience - not sure why but only at this hotel so cant be my phone!!! 24 August 2014
Rated 4.0 out of 5.0 by Good Locatiom Made a reservation with club access, during check-in instead of directing us to the club lounge for check-in, i had to stand at the check-in counter. Fellow ambassador kindly take note this hotel does not have paid movie, therefore channel selection are kind of limited. Train station is about 300m away from the hotel. I would recommend using airport limo bus if you are travelling to or from the airport as the escalator at the hotel to the train station does not operate regularly. Room was acceptable althought i got a non renovated suite, view is great. Club lounge has a great view of both the skyscraper and mount fuji. 14 August 2014
Rated 5.0 out of 5.0 by Loved it We had a great stay and it exceeded all our expectations. We opted for a king premier non smoking room so it was generously proportioned and beautifully fitted out. Cocktail and tapas night was well worth doing and the views from the bar, especially on a Saturday with the fireworks in the background was fabulous. We would be very happy to return. 14 August 2014
Rated 4.0 out of 5.0 by Great hotel but Tokyo prices This is an excellent hotel in a prime location. The hotel is beautifully appointed with excellent restaurants and shops. The service is very good and the shuttles/concierge service is good. But you pay for it! All of the food and services and expensive and you pay for the quality you receive. 10 August 2014
Rated 5.0 out of 5.0 by ANA Tokyo Alles hat super geklappt. Beim Check-in und auch beim Check-out. Transport wurde organisiert. Wir sind glücklich weitergereist. 07 August 2014
Rated 4.0 out of 5.0 by Toyko Stay The hotel is very clean. The staff is friendly and helpful. The restaurants are clean and the food is very good. The location of the hotel is within walking distance of many stores and restaurants. A great place to stay in Tokyo. 06 August 2014
Rated 5.0 out of 5.0 by Great Service A very welcoming atmosphere and great service to go with it. It was a good experience and with most things they always had the guest in mind first. 05 August 2014
Rated 5.0 out of 5.0 by Amazing hotel This hotel was conveniently located near a subway station and easily accessible by airport shuttle. The place was clean, with an amazing staff always willing to help. 31 July 2014
Rated 5.0 out of 5.0 by World class service! A frequent traveler and have stayed at quite a lot of hotels in the last 20 years all over the world. Just arrived from USA, I walked in at night without a reservation on an emergency due to a problem with a different hotel booking. Manager was kind enough to immediately find a way to accommodate me and another colleague on the same business trip. My stay was accommodated at EVERY turn. Even though for different days, they were sold out, I was put on a waiting list and the staff followed up each time. I was very happy when the rest of my stay was confirmed. I was very comfortable. Restaurants were excellent especially Karin's. Staff is unbelievably professional, courteous, anticipated my needs, NICE. I think everyone went to a special school :-). I will stay here again and recommend to others. 30 July 2014
Rated 5.0 out of 5.0 by Great Place Staff was excellent and very knowledgeable, rooms were nice except for the daylight bleeding through the curtains at 430am 28 July 2014
Rated 3.0 out of 5.0 by Not bad but could be better Hotel was Ok but didn't live up to the consistent brand expectations I have come to expect when staying at an Intercontinental anywhere in the world. Service was good but even though they had been refurbished, the rooms still seemed a little tired and smaller than I have come to expect. Charging to go to the pool was unusual and left a bad taste in my mouth as a guest and the buffet area for lunch and breakfast was frankly not very good for the cost and in comparision to many other hotels in Asia and Tokyo. 27 July 2014
Rated 5.0 out of 5.0 by Great Place, Great Locaton, Great People Top shelf place centrally located to whatever you desire. The staff is outstanding and work very hard to keep you happy. 25 July 2014
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