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Rated 4.5 out of 5 by 42 reviewers.
Rated 5.0 out of 5.0 Loved this hotel! This hotel had great décor! The staff was wonderful! Colten and Rosie or Rosa (remembered me by name every time I entered the hotel). That was brownie points for sure in my book! They made sure that I had everything that I needed during my two days there. I didn't have my rewards number and they assured me that they would find my number and apply them. I actually forgot, but they didn't. Breakfast was okay, but the staff was very attentive. They were friendly and eager to provide you with any request you had. I'd definitely recommend this hotel to anyone staying in Amarillo, Texas! May 22, 2013
Rated 1.0 out of 5.0 by Beware of missing items from your room. First I will say that I travel freqently due to my job and I always stay at a Holiday Inn and would recommend staying at any one of them except Amarillo West Medical Center location. I have never had to experience having personal items missing from my room until I stayed at this hotel. The item was not an expensive item but I had a James Avery silver cross necklace that was a gift from my children "missing" from my room the morning I checked out. I know the necklace was there when I left and was gone when I returned. I spoke with the front desk employee before I checked out and he told me he would leave a message with then manager to call me back. As I am writing the review I checked out six days ago and still have not heard from the manager. I called the hotel and spoke to Lena in sales and all she told me is that the housekeeping manager checked the room and could not find the necklace. Not sure what that did because I told them that before I left. I asked if they could speak to whoever cleaned my room and was told that she could not do that because there have never been any complaints before. REALLY?? The unprofessional attitude I received from Lena and the lack of communication from the manager in dealing with this issue was very disappointing. If you do stay at this hotel I stronly advise you to lock up all personal items and do not leave anything of value in your rooms. April 29, 2013
Rated 5.0 out of 5.0 by Nice and friendly I've stayed at this hotel twice in the past 30 days. The staff is always nice and always greets me. The atmosphere is great for business, even though I was staying for leisure. Rooms are clean. No trouble with wifi. Includes a breakfast buffet. Staff in the buffet are even nice and helpful. If I had business in Amarillo, I would make a point of staying here. The only negative comment I can think of is that there is not enough lighting in the room. But most hotels seem to make the rooms dark and the bathrooms bright. April 16, 2013
Rated 5.0 out of 5.0 by Home away from Home I travel to AMA for work often and this is my favorite place to stay! April 15, 2013
Rated 5.0 out of 5.0 by Fantastic Hotel We stay in hotels almost every weekend and this was among our favorites. Outstanding on lighted parking, ease of check-in, cleanliness, breakfast, and surrounding amenities. April 10, 2013
Rated 5.0 out of 5.0 by Jim You can not find a better place to stay in Amarillo. This is one of the better Holiday Inns I stay at. I stay at many Holliday Inns all over the country. I know I have several Holiday Inns to chose form in Amarillo and I have stayed at the Airport one, it is nice also. This one is the best as far as i am concern. April 8, 2013
Rated 4.0 out of 5.0 by Excellent Stay We only stayed one night at this hotel and it was fine except the next morning for Breakfast the dishes were dirty and the glasses still had lip stick on it. Other then that we has an excellent stay. April 2, 2013
Rated 5.0 out of 5.0 by Great hotel Excellent hotel. Great rooms and location. Breakfast was excellent and staff very friendly March 27, 2013
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