Rated 3.0 out of 5.0 by PEWarren Be Cautious
Overall our stay was okay. The hotel was old and needed renovating but it was very clean. The A/C unit rattled all night.
Biggest disappointment was that when making my reservations online, I selected "Best Available" and did not notice that this one was NON-REFUNDABLE! I never would have made a non-refundable reservation that far in advance. I made the reservation in mid-January for my son's graduation in May (4 months away). Just a couple of weeks later (first of February) I called to cancel these reservations still not knowing it was non-refundable but they explained and refused my request citing "it was in writing on the website." The management admitted that this happens often, probably once a month. They offered to let us use our night another time within a year, however it had to be at that location. If not for a college graduation in this area, we would never have traveled to this part of SC. We felt trapped and forced to stay at this location, if not we would have lost our money for this room
Lesson to learned - be very careful when choosing "Best Available" when staying at HI Express because you may be re-directed to an option like the one I got stuck with ... Non-Refundable.
May 16, 2013
Rated 3.0 out of 5.0 by Cagey Comfortable but could be cleaner.
The beds were very comfortable but the bathroom floor was not clean.
April 21, 2013
Rated 5.0 out of 5.0 by MarciaJ Very nice staff
Since my son has been enrolled in Anderson University I have stayed at this hotel a few times. There is a Young man at the desk on Saturday evenings who is wonderful he is always accommodating, very friendly and always willing to assist.
March 22, 2013
Rated 5.0 out of 5.0 by JanetSam Comfortable bed and great service
We enjoy staying at Holiday Inn Express because we always have a clean room, comfortable, and service with a smile. If we need anything they have always been helpfull.
February 4, 2013
Rated 5.0 out of 5.0 by ElvisMan Clean, comfortable and Friendly
Comfortable beds, clean rooms, awesome staff! I will stay again and again here!
January 16, 2013
Rated 4.0 out of 5.0 by Winepro Quiet and comfortable
Great staff, quiet room, good location. All led to a great choice for a stay.
January 10, 2013
Rated 3.0 out of 5.0 by GOIII Great stay but noisy
This location was ok but the room I was assigned was on the first floor near the reception desk and as people walked through the halls late at night coming in and leaving the hotel they were very loud. The room was not the the cleanest that I've become accustomed to when I stay at the HI Express chains. The bed seemd to be made with old linen as if the previous occupant was not checking out. Lastly the continental breakfast was ok EXCEPT the had boiled eggs were frozen (ice covered even the yolk inside). The breakfast attendant didi not have anything to say when asked if there were any that were not frozen. It was an ok stay but not what I've become accustomed to with this chain.
January 6, 2013
Rated 4.0 out of 5.0 by Georgiagirl A GREAT place to stay
Wonderful staff, have name of guest checking in on welcome board, a nice touch
January 6, 2013