Rated 1.0 out of 5.0 by istrainer Location+Location= Maybe Another Chance
Vallet Parking $20 a day! Priority Check in they have but the desk is NOT Used, so be prepared to wait for someone to assit you with what should be an immediate check in but mine took a good 10+ minutes, they do give you a chilled bottle of water and a drink coupon in the bar/restaurant. The rooms are small, only queen bed, & my AC did not cool for a warm ATL day. Location is pretty decent as you can walk to almost everything, several restaurants around if you don't want to eat at hotel, the staff was less then great EXCEPT the check out lady she was SUPERIOR! Full of Energy & Excitement offered coffee or water for trip out, I think her name was Terry, Back to the rooms, the satelite went dead at midnight, tv's are small and mounted on a desk, wall hutch, no tv guide in room or on tv itself so it leaves you to thumb through, I was on the TOP Floor and as people were outside eating, drinking & walking by hotel I heard Everything from 11 floors up so rooms are not very quiet, also house keeping came knocking at my door promptly at 8am. I would recomend the hotel based on location, and the fact anyone can have a bad day at work, LOTS of hotel choices in area but for price this one might be your best option.
June 3, 2013
Rated 4.0 out of 5.0 by Montstr IN the MIDDLE OF EVERYTHINg
Very nice property. A lot of outside noise from street work but quiet inside. Very comfy rooms. A block from Olympic Park , the Aquarium, CNN, and coca cola. Fro a short 2 nite stay the place is great.
May 30, 2013
Rated 1.0 out of 5.0 by 2busy4u Worst Holiday Inn Express I have ever stayed at.
Hands down, not even close, the worst HIE I have ever stayed at.
Because of my Rewards status, I was "upgraded" from a queen size to a full size bed. That is correct, I was "upgraded" to a smaller bed.
No remote control in the room so I called the front desk which said they would send one up. One hour later and no remote, I went down to the front desk to get one and they said they would send one up again. Another hour and no remote control.
Couldn't watch TV as it did not operate manually so I went to plug my computer in and none of the outlets worked.
Parking is a rip off - $20.
May 27, 2013
Rated 3.0 out of 5.0 by distributor Unhappy with service
Was told by the front desk clerk that the money we had to pay for your valet service was good for 24 hrs. Since I checked in Well after 11pm I assumed that Meant 24 hrs. I ended up paying an additional $10 late fee in order to get my car back. Basically it was held for ransom of the late fee I originally was told wouldn't happen. I realize being in Downtown Atlanta your prices would be higher but I really don't appreciate being Lied to. Also asked front desk to aid in providing a hair dryer to the room. They in turn contacted housekeeping who NEVER replied to the room. Your staff needs to be re-certified in customer service. I will think twice about spending my money with you again.
May 23, 2013
Rated 2.0 out of 5.0 by Dynamic Continued Problems Checking In
I continue to have problems checking in to this Holiday Inn!! I have visited this Holiday Inn for two years on a regular schedule with the exception of a few months where i decided to try another hotel due to the continued check in problems. I have spoken to managment multiple times but nothing changes, I call an hour before my time to check in to confirm the room and rate and WOW, once I arrive it is a " wish/prayer" if a room is ready or available or if they even have my reservations in the system or a debate over the contractual rate that I have on file. I made reservations two days before my arrival for this stay and called the hotel and spoke with the front desk before my arrival and indicated that I needed an early "1100" check in. Upon arrival, NO reservation was made, no room was available and once again a debate over the rate. Tracy was able to resolve the problem however appears the staff does not want to deal with me. As I was there during this stay, individuals riding the elevator complained about front desk staff and their stay. Once I got a room, I had no shower curtian. I called twice to the front desk and the shower curtian arrivd at 2030 at night!!
May 20, 2013
Rated 5.0 out of 5.0 by Rebecca67 Felt Just Like Home!
Mr. Alvin and the staff at the Holiday Inn were AWESOME!!
They made me feel just like I was home and a part of their family, super friendly and always polite. Whenever I travel to Atlanta for business this will be my hotel!
May 15, 2013
Rated 4.0 out of 5.0 Friendly Staff and Great Location
Everyone was helpful and very friendly and that always makes for a pleasant stay. It was also great to be able to walk a few blocks to businesses downtown - Peachtree Street. My only complaint - construction on the street side of the hotel where my room was located.
May 13, 2013
Rated 4.0 out of 5.0 by Knuddl Central location for business and sightseeing
I stayed for two nights in a clean and medium sized room on the Priority Club floor. Unfortunately, the other guests on this floor were very noisy. Minor defects in the bathroom: unfirm toilet, clogged sink. Unsteady staff quality: very friendly at reception and at breakfast on first day, very inattentive at breakfast on second day.
Excellent location: very close to Downtown Atlanta and Centennial Olympic Parc.
May 12, 2013