Rated 2.0 out of 5.0 Continued Problems Checking In
I continue to have problems checking in to this Holiday Inn!! I have visited this Holiday Inn for two years on a regular schedule with the exception of a few months where i decided to try another hotel due to the continued check in problems. I have spoken to managment multiple times but nothing changes, I call an hour before my time to check in to confirm the room and rate and WOW, once I arrive it is a " wish/prayer" if a room is ready or available or if they even have my reservations in the system or a debate over the contractual rate that I have on file. I made reservations two days before my arrival for this stay and called the hotel and spoke with the front desk before my arrival and indicated that I needed an early "1100" check in. Upon arrival, NO reservation was made, no room was available and once again a debate over the rate. Tracy was able to resolve the problem however appears the staff does not want to deal with me. As I was there during this stay, individuals riding the elevator complained about front desk staff and their stay. Once I got a room, I had no shower curtian. I called twice to the front desk and the shower curtian arrivd at 2030 at night!!
May 20, 2013
Rated 5.0 out of 5.0 by Rebecca67 Felt Just Like Home!
Mr. Alvin and the staff at the Holiday Inn were AWESOME!!
They made me feel just like I was home and a part of their family, super friendly and always polite. Whenever I travel to Atlanta for business this will be my hotel!
May 15, 2013
Rated 4.0 out of 5.0 Friendly Staff and Great Location
Everyone was helpful and very friendly and that always makes for a pleasant stay. It was also great to be able to walk a few blocks to businesses downtown - Peachtree Street. My only complaint - construction on the street side of the hotel where my room was located.
May 13, 2013
Rated 4.0 out of 5.0 by Knuddl Central location for business and sightseeing
I stayed for two nights in a clean and medium sized room on the Priority Club floor. Unfortunately, the other guests on this floor were very noisy. Minor defects in the bathroom: unfirm toilet, clogged sink. Unsteady staff quality: very friendly at reception and at breakfast on first day, very inattentive at breakfast on second day.
Excellent location: very close to Downtown Atlanta and Centennial Olympic Parc.
May 12, 2013
Rated 2.0 out of 5.0 by MomJacket Stranger in the Night
Good value and convenient to midtown as well as downtown, but...there are three Holiday Inns downtown and my husband went to the wrong one on the first attempt to drop off our bags. Confusing. He did find the right hotel eventually. There was a noisy middle school convention going on in the lobby at the elevators, but their leader made them wait for the individual guests to use the elevators first. Good for us, bad for them. Staff seemed impatient and/or indifferent by turns. We were on the "Priority Club Floor," but, at 10:30 p.m. a 20-something African-American male wearing a ball cap down over his eyes banged loudly on our door. Woke us up. Then, it sounded like he was trying to open the door. I got out of bed, looked through the peephole, and asked through the door who he was. When he heard my voice he did not reply but literally ran from the door back down the hall. Disturbing.
May 10, 2013
Rated 4.0 out of 5.0 by friasneto My days in Holiday
Perfect location, nearby the major touristic points in Atlanta. Very comfortable. Good prices. The only problems was the noise because of a maintenance work in front of the building.
May 9, 2013
Rated 3.0 out of 5.0 by LoudandSmoky Loud and Smoky
After we, myself and my pregnant girlfriend, checked in was told that we had to use the valet parking, $20.00 a day, as opposed to the pay parking across the street, $5.00 a day. Once checked in we went to the room and found it to be very comfortable on first appearance, the first night...all through the night there were several people running up and down the hallways either laughing, yelling or screaming real loud and to top it off our room started to smell like cigarette smoke, we had a non-smoking room. I closed the bathroom door and called the front desk, he advised that he could move us to another room, it was 2 in the morning.
Next day got up, after a restless sleep and went to Atlantic Station for a great day. Returned to the room to find everything calm or so I thought until the running started again and guess what the smell of cigarette smoke returned also. the non-smoking rooms should not be next to, over or under any of the smoking rooms. I would only stay again because of the attractions nearby.
April 29, 2013
Rated 5.0 out of 5.0 by CJC72 Better than expected
I was a little leery of this hotel after reading the reviews but I needed something close to the World Congress Center. It was cheaper than most other hotels in the area so I booked it. They were doing construction on the road in front of the hotel when I arrived so it was a little confusing getting in. Valet is the only way to park I believe and that's an extra $20/day but it's like that with all downtown hotels. The hotel itself is fairly nice, the lobby is open and there's plenty of places to hang out if you are waiting for someone. The bar is very nice and the restaurant was pretty good for breakfast. The rooms were nice, I had no issues with it other than the noise from the road construction. It is within walking distance of many, many things so tons of places to eat and things to do. The staff was fine but nobody was exceptionally nice.
April 29, 2013