Rated 3.7 out of 5 by 24
Rated 3.0 out of 5.0 by Danny54 Charge error made / Breakfast buffet did not meet expectations
The morning of our check out was lack luster. First, we had a restaurant charge made in error to our room - which was removed by Manager On Duty. Went down for the breakfast buffet at 9:20AM and NOTHING was available on the buffet (the buffet did not close until 10AM). There were only two plates available and there was no food prepared in either of the buffet trays. One other guest stated he had been waiting at least 15 minutes for food. The only credit provided by the MOD was at first $10 (mind you for TWO people . . . REALLY?!) . . . she then raised the offer to $20.00 which was credited to our two night stay at HIE - Augusta. When traveling for pleasure I will ALWAYS look for a HI Express location for my destination. This is the FIRST time I had this negative of an experience with any HI Express I have previously stayed with. The Facility is impressive, our room was very comfortable, but, the promise of a hearty warm breakfast was NOT available.
May 12, 2013
Rated 5.0 out of 5.0 by Joelby Nice and clean & Great Bar Service
The bar service was great, food was great and the rooms were real clean. The check in staff were very helpful as well. I will stay here again!
April 1, 2013
Rated 1.0 out of 5.0 by dpm1227 General Manager Does not care.
Added charges to my bill without my permission or even informing me. General Manager is never available to talk with Guests...he is always in meetings. Staff is fantastic but I do not trust anyone that adds charges to my bill and then is too cowardly to defend their actions. I will never stay at this property again!
March 28, 2013
Rated 5.0 out of 5.0 by happy777 love the staff
I love the staff. very friendly Shannon and Brian are very nice Kristen was helpful as well
March 23, 2013
Rated 5.0 out of 5.0 by happy777 Great front desk staff
i love the staff at this hotel. Shannon and Brian are awesome! Thanks for making my stay great.
March 23, 2013
Rated 4.0 out of 5.0 by jan56 Prices
I traveled on business and use only Holiday Inn in which I have a corp rate, My problem is I can stay cheaper on the beach at Hilton Head then Augusta Georgia and my BIGGEST problem is I was charged to different prices. One for Wednesday and One for Thursday. Why Have a corp rate if it does not apply for all days
March 22, 2013
Rated 3.0 out of 5.0 by Twice2 Wheelchair Accessible Room
I did not request a wheelchair accessible room and was denied a regular room when I asked why I was placed in the wheelchair accesible room.
March 21, 2013
Rated 4.0 out of 5.0 by dfw0824 Business Trip
Great value, good nights sleep, comfortable and spacious bathroom, quiet room, two papers friendly staff, good pillows and very comfortable bedding.
March 18, 2013