Rated 4.6 out of 5 by 11
Rated 5.0 out of 5.0 by Gracem2013 My stay on 04/13-04/14
There was an issue with check in after a long day of flight delays and car rentals. I had a reservation for 04/13.. But we eventually got to the hotel after 2am on 04/14... The front desk rep was very nice and couldnt fix the issue. Since we checked in after midnight the system billed me for another night. But at 2am we were tired and didn't want to deal with it.
The next morning the Operations manager spoke to us at check out and explained he fixed this problem since we already paid for a night. We literally checked in 2am 04/14 and checked out 9 am 04/14.
They resolved us from having to pay for 2 nights and took care of the issue.
The staff was friendly, courteous and helpful.
I will definately look into staying at this location again in the future when I visit my daughter at college in Aurora.
April 24, 2013
Rated 5.0 out of 5.0 by Mandie GREAT SERVICE AND EVERYTHING YOU NEED
Everything is right there in your hotel room so you don't have to keep going to the lobby or ice machine. They come with a little kitchen and even have silverware along with a refrigerator and freezer. Perfect for either a quick stay or several weeks. Definitely recommended!!!!!
April 19, 2013
Rated 5.0 out of 5.0 by imsaedcoli Recent Stay at your hotel
My two night stay was very nice. I was attending a meeting at a local school. Check-in and Check-out were a breeze. Room was clean and quiet. Will stay there again.
April 10, 2013
Rated 5.0 out of 5.0 by mommaL Great service
Did run into an issue but it was handled very well. Would definitely go back!
April 9, 2013
Rated 5.0 out of 5.0 by vicb My Favorite Place to Stay
My room is always so clean and I am always comfortable staying there. The staff is always smiling and so helpful when needed. This is my favorite place to stay... great room with a great rate.
March 10, 2013
Rated 3.0 out of 5.0 by Grammy1 First night good, second night not as good
I stayed two consecutive nights. The first night was good but the second night people stayed in the room next door and it was no longer quiet . The first problem was a whining, barking dog that the front desk promptly and courteously handled but the next morning I woke to talking next door...maybe the walls are thin. Also forgot my cell phone charger in the room, made a couple calls to the hotel, but it never got returned to me.
January 4, 2013
Rated 5.0 out of 5.0 by bjcl Great Bath Towels
We spent Christmas Eve at the Aurora-Naperville Candlewood Suite. My husband and I both commented that we liked the bathtowels. My only suggestion would be in the description of the facility to note that there is no oven in the room; I was glad I called before we left home to check on the cooking/baking accomodations. I baked my food at home and used the microwave to warm it. Otherwise, I was impressed with what was available in the kitchenette. We did not use the cupboard, but it seemed to be stocked with a variety of items.
I would recommend staying here and will return if the need arises.
January 2, 2013
Rated 4.0 out of 5.0 by Rick62 curtains needed
We noticed the parking lot lites were extremely bright, so bright that we kept waking during the nite. To compound on this was the fact that the windows had no curtains that could be closed. I think some curtains on the windows or perhaps parking lot lights with shields to block the light from shining on the building.
November 3, 2012