Rated 4.1 out of 5 by 57
Rated 3.0 out of 5.0 by ABCTEXAS Entire hotel needs to be updated
The rooms are very average, but are in need of updating. The lounge and restaurant need updating as well. Decent location, and you can walk to a few nearby restaurants. Front desk staff were very helpful and friendly. Waitress at lounge was very rude. The margaritas are good though. Stayed here for a conference, but wouldn't stay here just for pleasure.
May 15, 2013
Rated 4.0 out of 5.0 by PamBH Great service, very welcoming
The hotel is dated and is in need of an upgrade! With that said I had fantastic service. My room was upgraded as a Priority Club member and I was given a complementary drink both evenings I was there. I overheard one of the wait staff talking to a guest about room service, the guest wanted breakfast for dinner, and she was very accommodating and worked very hard with in the restrictions of what the restaurant had available to help the guest get what they wanted. Other hotels would have just said no, she worked very hard and being able to say YES! That is terrific customer service.
May 9, 2013
Rated 1.0 out of 5.0
by Gabster007 This Crowne Plaza is Going Downhill
I have stayed at this hotel several times for many years because the meeting sponsor blocks rooms for us. I noticed in November 2012, it was looking more worn in the lobby and inside the sleeping rooms. But my last stay was unbelievable. When I turned the sheets back to get into bed, there was a noticeable stain underneath. I pulled the sheet up and there was a large bloodstain. DISGUSTING. I plan on sending the picture I snapped to the CEO.
I called to front desk and told them I wanted the mattress pad changed the next day. Since I had two doubles I would sleep in the other one. Besides, we'd been told already they were sold out. However, the staff did offer to move into another room. I declined since it was 10pm.
No other apology, visit from manager, comp of any sort was given to me or offered. I consider that very poor customer service.
What amazes me still.. is that housekeeping saw that and changed the sheets without any thought of it OR, the sheets haven't been changed in God knows when.
May 6, 2013
Rated 5.0 out of 5.0 by Karris Great Hotel
What do we need to do to be a Priority Customer to be upgraded to the 7th floor. Great room very clean. We stayed on the 7th floor at an earlier visit and thought the bathrobe was a really nice idea.
I kinda missed it this time...hahaha. We will be staying at your Hotel again this year and at the one in San Antonio in August....
Always GREAT service.
May 2, 2013
Rated 5.0 out of 5.0 by Truereviewer Nice Staff
Kevin and Deshawn both has very good interpersonal skills and work very well together during my check-in. I was welcome by both and after I stated my name Kevin thanked me for been a Priority Club member and Deshawn thanked for staying at the Crowne Plaza Austin. As I would come in or out after work and/or dinner they would always speak if they see me and not working what another guest. They need to be in management or training managers and/ or other staff on how use their interpersonal because both of them understand service and know what to say to how, how to say it, and when to say it the person. I could tell that due to the service that was given to the people in line before me and how the service was the same but personal. Very good team work, I had a lots of questions during my stay and the ones they were not a 100% sure, they would check to ensure that the information was not wrong. The staff the worked the late nights was very helpful and willing to stop doing paper work and help all my questions. The Thursday night manager was good also and asst. manager that night.
The only bad thing the two days I allow for my room to cleaned I did not receive any small face/hand towels and the on 2nd time I only had 3 large bath towels. No I did not have time to report because I was able to make it work for me with no problems.
April 26, 2013
Rated 5.0 out of 5.0 by Grayson Great service!
Your hospitality was impeccable, again! Comfortable beds, great food and professional team service equals a very satisfied customer!!!
April 19, 2013
Rated 5.0 out of 5.0 by ONTHEGO65 Outstanding Priority Club Service.
I have to say our stay at The CrownePlaza Austin was excellent. The check-in staff was courteous and did everything in their power to make you feel comfortable. Their Priority Club Service is one of the Best I have experienced. They put us on the top floor and gave us access to there Executive Lounge for alcoholic beverages and snacks. The neat thing is that it is open 6pm to 9pm. Then they also gave us 2 coupons for the Lobby Bar which was really an added Extra for later that night. We received Breakfast coupons for both of us in the morning and it was open for buffet or menu. The Omelette the Chef made for us was absolutely Outstanding we had it both mornings we were there as well as Fresh Strawberries. The Hotel allowed the driver to drop us off at 6TH street when he would make an airport run and picked us back up too. Take note: Understandably, passenger pickup from the airport takes priority over fun runs but if in a hurry they will call you a cab. They are very patient and accomodating. One of the best stays at Crowne Plaza I have had in any city. Houston would be runnerup. Texas knows Priority Club and recognonizes their members.
April 17, 2013
Rated 5.0 out of 5.0 by Jennt76 Great place!
This is an excellent place to stay. Great location. Great for kids. It's not a fancy hotel but it was still very nice. I would definately stay here again. No complaints whatsoever. Thanks for the great weekend!
April 16, 2013