Rated 4.0 out of 5.0 by leeannaloo Nice hotel with free shuttle
I stayed in Holiday Inn Town Lake for 7 nights at beginning of June 2013.
One of the secret treasures of the hotel is the free shuttle! You should just reserve it at least half an hour before you want to go somewhere (though it is recommended to tell them earlier--to make sure that they don't have another reservation) and they will take you to your destination for free (actually for the tip that you'll give to the driver). You can also call them and ask to pick you up. I used it from and to the airport, and to go to the city center couple of times.
The location is good because you can take a nice walk from/to the city near the lake/river. It takes around 20 min. on foot to reach the city center. And whenever you don't feel like walking you can take the shuttle... ;)
The only thing I missed regarding the location is a supermarket near by--I didn't find any.
The breakfast (buffet) was fine, but it was pretty poor for my taste - we had the same things everyday and there was no big choice. I especially missed some fresh vegetables (tomatoes, cucumbers).
Still, if I need to travel in Austin again, I would definitely stay there.
June 16, 2013
Rated 5.0 out of 5.0 by Austin712 Exceptional Customer Service
We would like to commend Danielle for going out of her way to accommodate our special needs. Without saying so, we believe she stayed beyond her work time to ensure that we were comfortable. She is a definite asset. Also, the lady that was attending the dining area for the morning buffet could not have been more accommodating. Thanks to both for a great visit.
June 15, 2013
Rated 4.0 out of 5.0 by dragonfly61188 Great Hotel
We loved our stay the people at the front desk were very helpful and got us answers to our questions even when they didn't know the answer they found someone that did they went over and above to make sure we had a wonderful stay. We wanted to spend the evening on sixth street and they arranged a ride for us and gave us instructions on how and when was the best time to catch a cab back to the hotel. This was our first trip to Austin for fun and we were able to have a lot of fun and relax. The hotel is located so very close to everything that we wanted to see. We had a wonderful trip and will for sure stay here again on our return trips to your lovely city.
June 14, 2013
Rated 5.0 out of 5.0 by Floridaroadie Great location and super staff
We wish we could have stayed longer as we enjoyed it so much. The staff was very helpful and our room was great. This will be our choice to stay on next visit to Austin. Love the trail and lake view.
June 9, 2013
Rated 4.0 out of 5.0 by GazeboMike Excelent room but?
My room on the 14th floor was a surprise. Much better than expected. Beautiful view and very large and comfortable. The food service was the worst I have ever experienced and I am 68. the young man waiting on us had NO training, he simply didn't know what he was doing. I did get a 20% discount on my meal . The food in the restaurant was good but the banquet food was NOT. Dry chicken with a tiny bit of sauce and desert SO rich most people could not eat. I should say all the help in the restaurant were wonderful except the one young man. OH one more thing, WHY NO shade at the pool. Not one covered area. I thought I would go read by the pool but TOO hot and no shade.
June 8, 2013
Rated 2.0 out of 5.0 by amew Great service; poor facilty
Rooms were slightly cramped, laid our awkwardly, and the beds were uncomfortable. Made the mistake of looking under the beds. Don't think they've vacuumed under there in years. Elevators were questionable and slow. Ask for a view of the lake to avoid noise from the Interstate. Our room was facing I-35 and the road noise was constant. I found that the staff members were courteous, although not always able to help. Our last night, we had no hot water starting around 5pm. When we went to bed at 11pm it was still not on. Called the front desk and was told it would be on in 2 hours. It wasn't. They wouldn't move us to a new room. It rained on us that day while we were sight-seeing and we needed to shower when we returned to the room. Not enough water pressure to even take a cold shower that night. I ended up missing an important event for the conference I was attending because I could not shower. Also, our bathroom floor was constantly wet from something leaking. We couldn't figure out where it was coming from but it was disgusting. Ending up keeping multiple towels on the floor. Bartender was excellent, drinks were tasty, housekeeping was friendly. Unless you really want a nice view of the lake, your money could be better spent elsewhere.
May 30, 2013
Rated 4.0 out of 5.0 by Lake Wonderful view of Town Lake.
Overall it was a great stay. Very nice room; with polite, competent and accommodating staff. One of the best things for us was the close proximity to the trails along the lake. Food was very good also.
May 25, 2013
Rated 5.0 out of 5.0 by SkyWolf Townlake - A Perfect Austin View
I have stayed here every year when I attend the Texas Computer Educators Association Conference. It's close and it's the very first pickup stop for the Austin Convention Center and the very first drop-off stop from the Austin Convention Center. Therefore, I get more time to enjoy all the sessions, events, and vendors exhibits sponsored by TCEA. Thank you for contributing to my professional development as a Texas Instructional Technology Educator. It's always a pleasure to come to your hotel. The food is terrific although sometimes it takes a while to get served. I wish they bring back the pizza that they had on the menu in previous years. It was awesome and simply delicious!
Wasn't given the normal Priority Club benefits as in previous years and reason given was because my stay was paid for by my employer. In years past, I was given my normal Priority Club benefits. However, one of the check-in persons was nice enough to give me a water bottle with some chocolate candy amenities that she was making up for incoming Priority Club members. I have always been treated wonderfully by the staff there. Thank you! Lynn H.
May 25, 2013