Rated 1.0 out of 5.0 Horrible !
The worst so far among all our stays at Holiday Inn, its a real shame! Our room was not cleaned all day even when the indicator for room clean up was left on. The shower panel door did not close fully, making the whole bathroom wet after a short shower. No black out curtains in the room which woke us up at 6.00 every morning on a holiday !
We would never recommend this hotel to anyone.
April 18, 2013
Rated 5.0 out of 5.0 by Fozzie747 Brilliant
The staff and property were typical of IHG. Brilliant, just brilliant.
The swim up bar, the food, the entertainment and the staff were nothing less than brilliant.
On the last evening, I was in the Hotel's departure lounge and the television went 'wonky'; I rang down to ask if there was a a maintenance person available and within a short period of time a gentleman appeared, checked a few connections and departed. Within an even shorter period of time, the gentleman and an associate returned with another television, hung it on the wall and had it operating within no time at all.
I returned to Brisbane via Darwin and Alice Springs. When in 'Alice' the television in the Departure Lounge had no volume. I spoke to some-one in 'authority' and was was advised that nothing could be done 'before tomorrow'. Hmmmm.
April 4, 2013
Rated 4.0 out of 5.0
by Swed1 Dirty beach
As a resort hotel near beach, I expected a clean beach front. Unfortunately the beach was full of scrap, seem no one clean the beach.
March 7, 2013
Rated 4.0 out of 5.0 by BEtraveller First visit to Bali
As a platinum member I have quite some experience with hotels worldwide, and I must say that this hotel, but especially it's personnel is 'excellent'.
I haven't experienced this kind of 'friendliness' and 'smiling faces' anywhere else. A big thank you for all of you !
The hotel was clean and has all the needed comfort.
Maybe one minus, for the surroundings of the hotel (mainly the beach behind the hotel) there is room for improvement (rubbish, beggars...)
Overall I would definitely recommend this hotel for stays in Bali.
March 7, 2013
Rated 5.0 out of 5.0 by scottmac25 An Amazing Service
I have travelled throughtout the world and never usually give reviews of hotels, however, the staff at this hotel deserve credit for an amazing experience. I have never been at a hotel where the staff could not be more helpful and know exactly how to manage residents.
I cannot praise the staff enough.
January 5, 2013
Rated 4.0 out of 5.0 by balitravel2 Honest staff
Two experiences to note.
1. As Platinum member we were not given any room upgrade, but Manager agreed to waive two way airport transportation charges.
2. I had given some items for wash to the laundry. Next day I got a note (signed by two employees and a witness) that I had forgotten to remove us $52 from one of the trouser pockets. The money was returned intact.
Located very near the airport, but approach road from Airport is not nice.
Nice beach location and walkable distance to Discovery Mall.
Overall this was a very good stay.
December 28, 2012
Rated 5.0 out of 5.0 by NiJu Relaxing Holiday
My wife (Filipino) and I (British) stayed for 8 nights 1st to 9th December 2012. It was our first time to Bali.
The Hotel is conveniently close to the airport (but not too close) with very little noticeable aircraft noise within the resort. It has a quiet beachfront location with its own pool and spa and is within walking distance of central Kuta but well away from the crowds.
The staff were very friendly and welcoming making us feel very special. The room was clean and comfortable overlooking the pool and sea. The pool was never crowded or too noisy but this may be due to it being the begining of the rainy season. It did rain most days, but only for very short periods and did not spoil our enjoyment.
The food and drink is of a very good standard; the breakfast choice also very good though we did only use this once as we preferred late brunches.
The Tree Spa offered good relaxing massages in a beautiful location.
Travelling around the island from the Holiday Inn's location was relatively easy - we considered other locations but are so glad that we chose the Kuta / Tuban area for its convenience and choice of restaurants and shops.
We soon found out that Bali is a very special island - we are planning our return next year.
I have stayed in many Hotels of the Holiday Inn group with my work - I am a Platinum member. This Hotel definitely rates amongst the best, if not the best.
A special thank you to all the staff for providing us with such a wonderful holiday and with very special memories.
December 11, 2012
Rated 5.0 out of 5.0 Awesome place
excellent room, good service, and easy access to the beach
December 1, 2012