Rated 5.0 out of 5.0 by TT55 Clean comfortable and very polite staff
Stayed for just one night and found the room very clean and comfortable,the staff are very polite and helpful,breakfast in the morning was great with a variety of things to choose from,will definately stay there again.
May 9, 2013
Rated 3.0 out of 5.0 by Keith995 Wifi Services arrangement is bad
We have to paid for Wifi services however the restriction below is unreasonable: only allow up to 2 devices to connect at the same time which these 2 devices are first 2 logon the Wifi.
For example, my ipad and phone are logon the Wifi system, which is alright can use the internet services, however, I can logout my phone from Wifi then let my Netbook to logon the Wifi. In fact I have only 2 devices connected at the same time.
May 6, 2013
Rated 5.0 out of 5.0 by JJ666 Helpfull staff and no request is too difficult
I stay at this hotel fairly regularly and I have to say that the staff really do make this hotel a home from home. They are always willing to help and any time you have an issue they go that extra mile to help or resolve your problem. The rooms are always clean and tidy. If you get bored of the menu then they will order you in a pizza or takeaway or change any item around on the menu with no argument or complaint and always with a smile. I stay in a lot of hotels and it’s the staff that comes first and the environment second. In my option they have both. However no hotel is 100% and if I have any complaint it’s the poor mobile phone signal which is a bit hard to blame on the hotel, but it has the advantage when you need a quiet night; works fine in the lobby. Also there is no gym on site which would be nice, but you can use the local facilities in the town centre, which are very good and at least they have not tried to squeeze a couple of machines into a cupboard like so many other hotels who claim to have a gym.
April 2, 2013
Rated 5.0 out of 5.0 by PSM2112 Working away with a cold!
You can honestly say that there are few things worse than being away from home with a very bad cold.
So, why do I write a review?
Well, simply put, the team at this hotel are fantastic. I was feeling terrible, and the whole team rallied round and were very attentive and helpful in my 'hour of need'!
I was staying for two nights, both of which were looking to be most unmemorable - however, the attentive staff and comfort of the room meant that I could recuperate and recover, and managed to 'endure' the office life after the rest I was not expecting.
Great service and great comfort in my 'hour of need'.
Thank you to the GM and his whole team.
p.s. I note 'amenities' as a con, mainly due to being a 15 minute walk from the centre of Basingstoke, however for this trip - it wasn't a factor in my overall rating!
March 26, 2013
Rated 5.0 out of 5.0 by Countryman Regular business guest
A hotel that appears quite plain from the outside but certainly not on the inside. The Staff are exceptionally helpful and friendly. No request has been too much trouble. Rooms are quiet, relaxing and great for working in if you have to work after hours like I do. Plenty of free off road parking. The internet connection is fast and reliable. The restaurant caters for early breakfast (6.30am) if that’s what you need. Breakfasts have taken a new turn with pancakes and Maple syrup now on tap plus all the traditional goodies. Evening meals are of good quality and I am looking forward to the new menu due out soon. Theme nights have coming back for a spell which will be great for regular guests like myself and new ones alike. Chef specials most evening reduces the monotony for regular clients struggling to find something different on the menu. Book in advance and rates are very reasonable. If you’re staying for a leisure break kids eat free so you will have a little extra left in your pocket for a visit to Lego land just 40 mins away. Pool or Gym for all guests is available to use in facilities just 2 mins drive away for free. Management pride themselves on working with guests to get the most out of their stay. Guest appreciation evenings allow the General Manager and staff to get to know guests and discuss potential improvements and changes. In my opinion this is a jewel of hotel, hidden in Basingstoke but well worth searching out.
March 25, 2013
Rated 5.0 out of 5.0 by PSM2112 Regular Guest
Very friendly and helpful staff.
Provide service to allow you to relax.
Good rooms and quality food in both bar and restaurant.
Rooms are quite and comfortable, more so than most city hotels. I have not stayed in the standard rooms for some time, so it would be unfair for me to comment on those - my review is based on the Executive rooms.
Facilities in the room are comparable with higher priced stays elsewhere.
Although no sports facilities on site.....
Don't miss out on using the very high quality facilities at the Basingstoke Leisure Centre in Festival Place, courtesy of the Holiday Inn.
Recommend you give this hotel a chance to impress.
Only draw-back for outgoing people is that this is a 15 minute walk from the centre of Basingstoke, although, only a 3-5 minute taxi journey costing around £5.
March 11, 2013
Rated 3.0 out of 5.0 by CCSBE No mobile phone coverage - really
As this is a conference centre hotel I was AMAZED to find that there is no mobile coverage anywhere in the hotel, or close by.
Also in this day and age to expect guests to pay £16.00 for WiFi, especially when you have no phone service is ludicrous.
There is one thing that is exemplary about this hotel - the staff are excellent - helpful, welcoming and I think let down by the property
they have to administer.
I also thought the food was quite expensive. £31.00 for two bowls of chilli, a coke and one beer seemed a lot for lunch.
March 7, 2013
Rated 5.0 out of 5.0 by Jezrax High standard of customer service
I have stayed at this hotel on numerous occasions recently and always found the staff to be happy, courteous and extremely helpful.
I have no hesitation in recommending this hotel (and their staff) to any traveller, no matter what the reason is for your stay.
January 10, 2013