Rated 4.0 out of 5.0 by offandrunning Hard to locate, alot of issues
This location was clean and roms were maintianed, however bed was very hard and uncomfortable. The elevatore stopped working early morning abd smoke alarm keep going off when elevatore was reset, so they left it turned off. They were our of club members snack and drink, and lastly the guest computer was down, really folks?? P I forgot, at about 9:30 am housekeeping came barging in without so much as a courtesy knock, luckly I had the security chain latched! Front desk young man was very helpful and appologized over and over for all the problems. poor guy was there when I called to make reservations at 4 pm and still the only front desk employee as of checkout the next day just befor 12pm. Wow, long stresful shift for that emplyee!. I would stay at this location again, all of the above were not really that much of a issue to me, I would how ever ask for a room with a newer mattress for the HIE bed comfort I've come to rely on when traveling.
April 27, 2013
Rated 4.0 out of 5.0 by Tomjr Too expensive for New Mexico
For time of year, this property is too expensive. Why cost is so high not sure. Can stay at a reasonable hotel at cheaper rates
April 22, 2013
Rated 5.0 out of 5.0 by JimP51 My wife even liked the bed!
We will return! Thank you for the very nice experience
April 16, 2013
Rated 2.0 out of 5.0 by thunderinghurd "Out Of Order"
I booked three nights using my points. Upon arrival I believe the front desk clerk was new because he recognized me as a priorityclub member #after look at the sign#. I was not recognized as a platinum member. During my stay the hot tub was "out of order" for the first night. Several of the pop machines were "out of order" the entire stay. At breakfast the pancake maker was "out of order" for the entire stay. The business center computer wouldn't connect to the internet. Two of the days the reception food was chips and cheese dip with the lid off of the crock pot of cheese dip the entire time. I bug was in the bathroom when first getting in the room and the last morning I was greeted with a bug in front of my face on the covers when I woke up. I would have to say this is my worst experience when staying at a Holiday Inn property. It seams like a total wast of my hard earned points that I used. I will not stay at this property again.
April 7, 2013
Rated 1.0 out of 5.0 by LD49 Check Hand Towels
We only had one (1) hand towel in our room. Also we were upgraded or asked to be upgraded per our Platinum Status.
April 7, 2013
Rated 4.0 out of 5.0 by BreckenBad The right choice in Bernalillo
As a traveler, I've come to find certain points of interest to look for when arriving at a destination. Bernalillo is certainly interesting...
The location of this hotel puts you close to a lot of eateries (I recommend the Range or Abuelita's), and a Walgreen's is very close by. (Side note: no wine/beer is sold at this Walgreen's)
The freeway is close by, too. Santa Ana casino will send their shuttle to pick you up from the hotel if you so desire.
Classic Holiday Inn Express breakfast is served in a clean, friendly environment...the cook is available for compliments!
March 29, 2013
Rated 4.0 out of 5.0 by TXRob Pros and Cons
I spent 4 nights at the hotel on vacation in the Albuquerque area. The hotel looks recently rennovated and is located in a very good area outside the conjestion of the large city of Albuquerque. Here are some pros and cons for you to consider if you are considering this hotel:
Location: This hotel is in a GREAT location very close to the main attractions that drew us to Albuquereque for vacation; Balloon rides, casinos, and local wineries. All were within 10 minutes of the hotel. The hotel is just off I-25 and also provides an easy ride into downtown Albuquerque where we visited "Old Town", took only 20 minutes. We had a nice view of the mountains from our room. We had an awesome time in the area!
Price: the hotel is very well priced compared to other hotels just 5-8 miles away in Albuquerque, and is closer to the attractions we wanted to visit.
Accomodations: The room was spacious and the bed comfortable. There was an indoor pool/hot tub and gym area. The breakfast room was very spacious and nicely decorated with a large stone fireplace. The hotel is not new, but looks like it has been recetnly rennovated.
Staff: Some of the staff was nice, but they didnt seem very knowledgable about the area. When I asked about local attractions at check in, the girl just handed me a stack of printed pages with restaurants and other attractions. The staff also didnt come across as friendly, although werent rude either.
Maintenance: The gym only has three pieces of equipment; treadmill, exercise bike, and eliptical. The treadmill speed does not go fast enough to run, only a walk pace. Also, the elevator was not working the morning I checked out and i was on the 3rd floor...and the only staircase was on the otherside of the building. our room door did not fully close when opened, i had to push it closed to ensure it locked when i left the room.
Hot tub: the hot tub was very relaxing in the morning and evening, but even though the signs all around the pool/ hot tub indicated NO children under the age of 16, and NO unsupervised children, there were several very young kids playing in the hot tub unsupervised. The pool area is just down the hall from the main desk with large bay windows looking in from the hallway, but no staff member ever came by to ensure the rules were being followed.
DO NOT leave your wallet or other valuables in plain sight when you are not in the room. Hide or lock easily pilferable items.
March 28, 2013
Rated 4.0 out of 5.0 by wyojim will be back
5 day stay and room attention was spotty Coffee and glasses not replaced couple of days Sewer type odor in our bathroom and hallway to exit door Stayed in 102 Cock roach flushed times one and reported to desk Breakfast bacon needs attention Dry to the point of breaks on touch Staff very nice Sadly starting to show age
March 18, 2013