Rated 2.0 out of 5.0 by KJ69 Bad Experience
This property was a total disappointment. I do not know if it is in the middle of a renovation or what. They have a beautiful bar, but it was not open at all. Their breakfast was rolls, donuts and yogurt. The pool was closed. This place has nothing to offer. I was very disappointed.
June 16, 2013
Rated 3.0 out of 5.0 by Spicey Pool and bar were closed.
I, as well as other family members, was very disappointed when I found out that the pool and bar would be closed for construction during my 4-day stay at the hotel for our first family reunion in Birmingham, AL. I was not informed that the pool and bar would be under construction when I made reservations at the hotel. The brochure of the hotel shows the beautiful-looking swimming pool and bar. Frankly, the bar did not look as though it was under construction. I did not check-out the pool area, since I was told it was under construction.
June 15, 2013
Rated 2.0 out of 5.0 by ProvMike Not your best effort.
How do you offer a product, at what was a pretty steep price, with no mention of any facilities other than the room? No bar. No restaurant. What's up with that? No more chances on this location.
June 14, 2013
Rated 1.0 out of 5.0 by Eddie0818 No Regard for Member Status and Dont Park and Fly
As a Platinum member, I do expect to be recognized when I arrive at a property and that was exactly the case when recently stayed here. Ive stayed here many times as I travel frequently from Birmingham and the Inn is convenient and I liked the Park and Fly feature rate. From there the remainder of the stay was downhill. I had asked for a room upgrade but when I got to the room it must have been the smallest broom closet they had available, I had to move the office chair into a corner to be able to get by the desk and into the room. Had I not been leaving so early the next morning and just needed a bed, I would have complained immediately. The next morning I complained to the clerk and was told that my status was not listed in their system was apparently why I had not received the requested upgrade. This was not true as I had been recognized as a Platinum member when I checked in. I asked if they were so busy that an upgrade could not have been provided and he told me there were plenty of rooms available for an upgrade as it was the day after a holiday and they were actually very slow. I can believe this as the parking lot was very empty.
Now for the really bad part:
The restaurant and bar were closed, one of the reasons to stay at a HI is for this feature, so I had to leave the property to have dinner.
I had paid he park and fly rate and left my car at the property. Upon return I called the motel as soon as I got off the plan for the shuttle. I was told to get my bags and call back, to which I replied I do not have to wait on bags as I carried mine on, I just need the shuttle dispatched. I was told to go outside baggage claim and wait. I waited almost 10 minutes which was 15 minutes since I first requested a shuttle and i called again. I was told the shuttle was en route. After about another 5 minutes it finally showed up. I was angry and the shuttle driver said he had just been told and came straight to the airport. That leads me to believe my first call had gone ignored and he was not dispatched until my second call.
This was the second time this has happened, on my previous stay, i called for the shuttle and after 3 calls and almost 40 minutes it arrived to pick me up. I was told then, the shuttle drivers had changed shifts and the word that someone was waiting had not been told to the relief driver.
Going forward, ill have to rethink my options about staying here, The customer service, shuttle service and the fact there is no restaurant or bar will probably cause me to seek other lodging options even though i am a loyal Priority Club member and always try to seek out HI properties.
This property does not meet the expectations that I expect in a IHG hotel.
When I arrived at the hotel, I went to the desk and after waiting for the 2 desk clerks to finish their conversation, I asked if a Manager was on sight. I was told in a very flippant tone, "Not on Saturday". When I expressed my displeasure the attitude was well the shuttle was sent.. Very non-caring and impersonal.
This was the second time
June 13, 2013
Rated 1.0 out of 5.0 by Mickey44 Negative experience
After traveling all day we wanted a hotel where we could get dinner so we chose a Holiday Inn rather than an Express which we usually choose for overnight stops. There was no mention that the restaurant and bar were closed for repairs on the Internet when we checked for a convenient facility. The hotel is located in an undesirable neighborhood and no restaurants were within walking distance. They did say thay would give breakfast which was
unappealing to say the least. Muffins were thrown on a tray and most were just broken pieces. They was no cream or artificial sweetener.
The lobby and room were clean but the elevator and hallway carpeting was quite dirty. Being recognized as a platinum customer with a thank you rather than a small bag of potato chips would have been appreciated more.
A note should be made on the web site regarding the hotel repairs so customers can make an informed decision about staying.
June 10, 2013
Rated 4.0 out of 5.0 by DrLam Clean Rooms & Great Location
The hotel is easy to get to (right next to I-59/I-20) and very near the airport (5 min). They provide a free shuttle to and from the airport as well. Looked to be an older hotel that has been renovated in the past few years. Staff was friendly and room was clean. The continental breakfast was not much more than some sweet pastries but the coffee was pretty good. This HI met our need which was to stay at a clean, comfortable, and not too high-priced hotel near the airport. The shuttle service was a nice bonus for us.
June 8, 2013
Rated 1.0 out of 5.0 by kevind60544 Not a Good Experience
Upon arrival I was not recognized as a Priority Member and had to show that my number was even fisted on my confirmation email. When asked why the Bar/Restaurant was closed (the entire stay) was given several different reasons from electricity was out to no one was working. A/C was not working to capability and noise from road was loud. This was my second stay at this Hotel and have to say I was not pleased with either stay but thought I would give them one more opportunity - this will be my last.
May 29, 2013
Rated 4.0 out of 5.0 by JHS616 Great Location Great Value
Very nice property and so convenient to I-20 and the Birmingham airport. Super staff, courteous, professional, and friendly. Comfortable, clean, well appointed and quiet room. I will make this hotel my Birmingham RON point. Thanks
May 21, 2013