English
Birmingham M6, Jct.7
Book online or call:
1 888 HOLIDAY (1 888 465 4329)
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Hotel Contact Information
Hotel Front Desk: 44-871-9429009
Hotel Fax: 44-121-3577503
Costs 10p per minute + network extras
Hotel Fax: 44-121-3577503
Costs 10p per minute + network extras
Rated 3.2 out of 5 by 45
reviewers.
Rated 1.0 out of 5.0 by BillP69 Worst ever hotel
Asked on 4 separate occasions for Priority Club number to be added to account.
Fire alarm evacuation after midnight, total chaos, long wait in the car park & no explanation.
Trays of finished room service food, empty bottles of wine and glasses left abandoned in corridors for entire 24 hour period.
Waited 45 minutes in a long line for checkout watching empty tills on reception whilst Hotel Manager chatted on his mobile.
Overcharged on checkout with mysterious items charged to room bill and then no attempt to explain or justify charges.
Draught lager from the bar was flat as the gas had run out.
Reception staff seemed totally disinterested on check-in arrival.
Overall standards at the hotel were incredibly poor.
I now stay at the Holiday Inn & Crowne Plaza brands at least once a week, but I will never stay at this hotel again as they clearly don't care about the customer and therefore should not get any money.
May 18, 2013
Rated 3.0 out of 5.0 by kingchambo Satisfactory holiday in stay
The hotel is a little bit aged on the exterior but inside the reception is welcoming, well lit and room signs are easy to locate.
the rooms are a nice size however, the desk in my room had a broken leg.
The towels provided were a little bit on the small side.
the area the hotel was situated in was pretty quiet and parking was ample.
breakfast was nice and clean in a well kept dining room with friendly and courteous service.
May 17, 2013
Rated 4.0 out of 5.0 by Engelsman Friendly Bar staff
Have stayed here a couple of times.
I always use the Gym, which is run down but functional, gym staff always cheerful.
I generally eat in the bar, where the staff are friendly, efficient and polite, making it a comfortable place to eat on your own.
Otherwise an unremarkable Hotel, but comfortable and, at the right price, value for money.
Check in has been super fast on more than one occasion and Check-in staff helpful
There seems to be little or no benefit being a Priority Awards member though.
May 7, 2013
Rated 2.0 out of 5.0 by prioritymember2000 Awful room
Stained and worn chairs, faded wood on table made it look dirty, stained base of bed, flaking paint in bathroom, extract grille hanging off wall, door frame loose. Probably the worst furniture and decor that I have had in many years. No reply to comments card so presumably the hotel doesn't care.
May 6, 2013
Rated 3.0 out of 5.0 by Pete19 What No Bar
My only critism is the bar closed early and although the porter offered service it was slow, he also had little knowledge of bar work
May 5, 2013
Rated 2.0 out of 5.0 by Lesley1962 Extractor noise
I stay regular at this hotel 2 nights a week since Christmas and last week stayed in room 140 I have to have the window open for health reasons. On my last visit I rang reception at 9 to say a motor was running at was told it would stop at 10 at 11 I complained again. At 1 I was offered a room change but did not want to move in the middle of the night. At 5.30 I got up and checked out by 6. I was promised a call from the manager and a week later I am still waiting.
April 30, 2013
Rated 3.0 out of 5.0 by Workingtohard Restaurant
The service for dinner was slow the restaurant was not busy.
It seemed that you may have been short staffed in the kitchen this evening.
Given the delay I left the desert I had ordered.
Staff in restaurant were polite and helpful otherwise.
April 29, 2013
Rated 1.0 out of 5.0 by Arjo888 Poor
I dont usually write reviews, however in this instance i felt i had to pre warn you before your stay. Firstly you need to make sure you wear your hiking boots, the rooms are spread out, and with no lift, its a bit of a hike. I booked the cheapest room, and i got what i paid for, very small room, but it was the cheapest so i cant really complain, I am an Platinum Priority Club Member, staying in IHG hotels at least 1-2 times a week, and I have yet to be upgraded, but that moan is for another time, my real concern was with the restaurant. I ordered the chicken breast wrapped in bacon, that comes with chips. I got a chicken leg wrapped in bacon, with a few potato peelings, i then ordered the cheese board for desert, and got three types of cheeses, and eight crackers, i took pictures to show my wife, the size of the cheeses barley covered one cracker, so i had the rest without cheese i was that hungry! all of this was served by a waitress chewing gum. the two courses and a pint cost over £20 and i had to drive to a garage for a sandwich. I then retired to my room, to watch a film, but the prices to watch a film seems to have rocketed, and they now charge £8 for the pleasure. Overall I am now trying to find another chain of hotels that reward me with points, as i am finding IHG hotels are becoming pretty expensive for the service they offer.
April 22, 2013
