Rated 5.0 out of 5.0 by Junior5413 Great Service & fun
I was there for my birthday week. 29April-6May. The hotel and staff where excellent. They went extra to help you with your problems, with the room next door. And if something got lost or left. They did a suburb job to, try and get it back. I will be coming back in the future to Birmingham City Center. Everything was in walking distance. I had a great time at the Birmingham Hippodrome. I do have more to say,"but I will keep this short."
May 17, 2013
Rated 3.0 out of 5.0 by Visitor1000 Birmingham
Hotel stay was ok overall. The staff were not as welcoming as in previous stays at other hotels. On arriving, they were rushed. On coming back to my hotel at night I was asked for my room pass to prove I was a resident and i felt like a child returning to a kurfew, rather than a paying guest. I had a friend with me who was not allowed to come in for a cup of tea! At 9am someone walked into my room and then walked out saying 'sorry' and closed the door, this woke me up. Upon checking out, I was not asked if I'd had a good stay or if I'd had any issues.
The room itself was beautiful, well sized, well lit and had plenty of tea and coffee. Facilities were good although I did not stay for breakfast.
I'd probably not recommend the hotel, based upon the service although the hotel itself was fine.
May 13, 2013
Rated 5.0 out of 5.0 by AmyJo720 Comfortable stay
This is a very good choice of Hotel and I enjoyed my stay very much. The staff were helpful and friendly and the room was spotless! It was clean, and well presented. Thank you for a great stay I would recommend coming again.
May 11, 2013
Rated 5.0 out of 5.0 by MoFra Such helpful staff.
I spent a weekend at this hotel recently and from the beginning - booking in at Reception, I was impressed with the helpfulness and friendliness of the staff. We found the buffet awaiting us in the dining room particularly delicious and well-presented, and our comfortable and quiet room was much appreciated.
I was particularly impressed with the staff's willingness to solve any problem you had, and this included storing a large amount of meat bought at the local market in their fridge until the moment I was due to depart.
I can't recommend this hotel enough - the only disappointment was the lack of a striking hotel entrance to match the impressive standards found within.
May 11, 2013
Rated 5.0 out of 5.0 by edwards Great hotel to stay in birmingham
Have stayed 3 times at the hotel now and had a great time every time excellent service great staff first class food & beverage & first class room and comfort & great value for money will be coming back for further stays in the future oh also close to shopping area & new street rail station JUST EXCELLENT
May 5, 2013
Rated 2.0 out of 5.0 by Microsv Messed up my parking. Made me late!
Phoned in advance to book 2 days parking at hotel as i was attending a conference there. Day one fine but day two i asked for my parking ticket and they denied knowledge of a 2 day booking and that their parking was full and i would have to move if the lot got full during the day.
Awful and the whole sorting it out made me late for my meeting which was flipping embarrassing.
Also the wifi barely worked. I ended up using my phone as a hotspot through 3g for my laptop.
No info in room about meal times etc.
All in all a shambles. Will not stay again.
May 5, 2013
Rated 3.0 out of 5.0 Internet Did Not Work
Good bed. Clean room. Location is good if you are looking for a shopping mall, lots of places to eat and night clubs.
Help from the staff was mediocure. The internet did not work for half of my one week stay. When I mentioned the inconvenience, the fellow at the front desk said, "Fair enough." Thant means nothing to someone from the USA. All he needed to say was, "Sorry for your inconvenience." They need a lot of help in understanding how to serve the international community...
April 29, 2013
Rated 5.0 out of 5.0 by AJH1269 Great place to stay in Birmingham
Close to station, bar and food nice, bed massive and very comfortable. a great value stay.
April 27, 2013