Rated 4.0 out of 5.0 by Roo82 Enjoyed our stay
I would highly recommend this Hotel for anyone wanting to be near the Mall of America.
February 14, 2013
Rated 5.0 out of 5.0 by KH12 Great Place to Stay
We were only just passing through Minneapolis on our way to another destination, but were very pleased with the overall quality of everything in this hotel. We will definitely return in the future. Love the bus shuttle to/from airport and to/from Mall of America. Really a nice feature.
February 14, 2013
Rated 5.0 out of 5.0 by Surveyor1970 great staff!
From the Front Desk Manager to the cleaning staff, everybody greeted you with a smile and a good morning or good afternoon! By far the best experience I have had at a HolidayInn Express ever.
February 13, 2013
Rated 3.0 out of 5.0 by Dorny Smelly room and rude staff.
The room was overpriced for the area. Many, many other hotels in the area.
The desk staff asked why we were in the area and when we told them we were there for a concert one of the girls went out of her way to tell us how much and why she hates the artist we were seeing. Really unneccesary. Then they continued their conversation in Spanish in front of us.
The non-smoking room also reeked of smoke. All our clothes stank the next day.
February 11, 2013
Rated 3.0 out of 5.0 by frada Great experience except shuttle service
Great experience with the exception of the shuttle service returning from the airport to the hotel This is the second time my family waited in excess of 35 minutes for a pick up after calling.
February 8, 2013
Rated 5.0 out of 5.0 by CanuckTraveler Recomend to ALL Frequesnt Travelers
I felt like a king from the minute I walked in the door. I was greated and promptly acknowleged for status, and was quickly and efficeiently placed in a poremium room. Maggie at the front desk was exceptional, she ensured I had a nice restaurant for dinner before I left the desk and called a few minutes after I was in my room to make sure I was completely satisfied. I would stronlgy recomend this hotel for its service and how close it was to MSP.
February 5, 2013
Rated 5.0 out of 5.0 by Tim168 Stuck in Minneapolis on way to Regina
It was a great experience as always. After my flight onto Regina was cancelled not once but twice the shuttle picked me up and dropped me off. They took me to the Mall of America and held my bags after checkout. Also the breakfast staff was freindly and the food was above average.
February 2, 2013
Rated 5.0 out of 5.0 by ShopperAZ Exceptional Front Desk Service
The front desk greatly exceeded expectations. The hotel was only rated 2 1/2 stars but I would give it at least 3 or 3 1/2. All aspects of the stay was great. The shuttle service to and from the Mall was 100% on schedule. Had not stayed at Holiday Inn Express for quite sometime, I will definitely be back.
January 26, 2013
Rated 4.0 out of 5.0 by FabFour Comfortable, great service, mediocre pool
We stayed at the Holiday Inn Express for a family weekend get-a-way to the Mall of America. The staff was extremely friendly & accomodating. The shuttle driver even drove us to the light rail station despite the fact that that isn't on his normal shuttle route. The breakfast was excellent and always well stocked. The beds were very comfortable and the room was nice. Our one complaint is that the pool was really heavily chlorinated which made our eyes burn and our kids complained that it hurt to open their eyes under water. It almost felt like we were swimming in bleach water. At one point when I wasn't even in the water but just sitting on deck, my eyes were watering due to the high level of chemicals in the air. Overall though, we had a really enjoyable stay and the proximity to the MOA is ideal.
January 26, 2013
Rated 5.0 out of 5.0 by Jackhome Like Home
When ever we come to Mpls. we stay here. It is consistantly a clean comfortable and quiet stay. The staff is very friendly. Several times we have used the stay and fly option. Worked great, always ontime for our flights. Thank you, I can't relax on those days until I'm at the airport.
January 25, 2013
Rated 1.0 out of 5.0 by LMLTravels Room too hot!
Although it was cold outside, the room was stifling even with the heat turned off completely. Spent an uncomfortable night and felt awful the next day. Heard from other guests at the hotel that weekend their rooms were too hot too. Very disappointed as I've had other excellent experiences with Holiday Inn Express.
January 24, 2013
Rated 2.0 out of 5.0 by Mikes5543 Old facility
Sink leaked onto countertop, toilet wouldn't flush, room was 80 degrees and couldn't cool it off,
January 17, 2013
Rated 4.0 out of 5.0 by Gfwoman Wonderful Breakfast Staff!
Front desk staff were average, at best. Breakfast staff was outstanding: Warm, welcoming, nurturing. Breakfast was very nice, dining room lovely. This was especially nice because we were there due to my father's death.
January 16, 2013
Rated 5.0 out of 5.0 by Sunseeker Minneapolis
Excellent, very well dressed staff. Stars for the management.
January 15, 2013
Rated 5.0 out of 5.0 by Lori902 Extremely friendly staff
Front desk staff courteous and helpful. Shuttle staff prompt and friendly. Comfortable rooms and nice swimming accommodations. Would definitely visit again !
January 4, 2013
Rated 5.0 out of 5.0 by FHLPHarley Breakfast and Transportation
The breakfast was excellent with great service. Getting back and forth to the Mall Could not have been easier. was within minutes of Mall. It was nice not having to wear heavy jackets because the van drops you off at the front door and picks you up in the same area. The driver also told us about the mall and that it used to be the stadium before the Metrodome was built. All the staff were warm and friendly. Would stay again.
January 4, 2013
Rated 1.0 out of 5.0 by AnnT Never again
There was a dirty towel in one of the rooms when we got there. The toilet in the other room did not flush. It was always really hot in the room, we could not get it to cool down. We stayed two nights and were never given clean towels or cups. Our ice cooler was never cleaned or replaced-it had melted ice in it after room service.
January 4, 2013
Rated 5.0 out of 5.0 by Milaca4 Excellent Staff
We forgot toothpaste and a comb. Essential items when traveling! Your staff was so gracious about accommodating us. We were so embarrassed to have to ask for such basic staples, and they were extremely kind about it. The room was very clean, and comfortable. We enjoyed our stay very much.
January 4, 2013
Rated 5.0 out of 5.0 by Triathlonbabe Great Place
I was there for work with my regional manager (I recently started a new job) so I was pretty stressed to begin with. At check-in I was asked for a credit card, since I am a CLC member I have never been asked this, but I reluctantly gave it to the host anyway. The next morning I woke to find my bank account empty, most of my savings and I had overdraft fees. I quickly called the front desk, they gave me the general manager, who was able to call my bank and have the charges reversed, but you can imagine, having to go through the work day with no money, scared out of your mind that you may not be able to get home, because someone did their job improperly...I am grateful the general manager was able to fix the problem and other than that, I had an excellent stay and would like to stay again...Thank you!
December 24, 2012
Rated 5.0 out of 5.0 by Germany787 Comfortable Lodging!
It was GREAT! We used the shuttle service to the Mall.
December 17, 2012
Rated 5.0 out of 5.0 by Kris64 Very clean hotel and very friendly staff
Highly recommend this hotel.
Shuttle service was great as well.
December 5, 2012
Rated 3.0 out of 5.0 by sledog Expectations not met
Very disappointing stay. Could not regulate the heat-too hot, towels frayed, party from 3-4:30 am
December 5, 2012
Rated 2.0 out of 5.0 by BFred Heating
In Minneapolis it is very cold, but this room was so hot and we were unable to control the temperature, we had a miserable sleep. We had to open the window and then awoke freezing and to the sound of sirens in the middle of the night. The room itself was very nice and comfortable, but when you have a very early flight and don't sleep it is not fun....
November 30, 2012
Rated 3.0 out of 5.0 by mb49 Pickup service from airport.
Called hotel. They said they would be at airport in 15 minutes. After 30 minutes-recalled. They said they would be right there. 1 hour after the first call-they showed up.
November 28, 2012
Rated 5.0 out of 5.0 by Bostonvisitors Friendly staff and comfortable room
We enjoyed our stay and convenient location to airport. The pillows were not the best..prefer a feather pillow. However, the staff were excellent! Breakfast was very nice, too. Very reliable transportation to/from airport. Will stay there again.
November 25, 2012
Rated 4.0 out of 5.0 by Teamlewis Not Awful
Overall, not a bad hotel. The staff was great, tons of choices for breakfast, but the room size was a little small. If you have tons of sightseeing, and things to do outside the hotel, not a bad hotel. If you stuck inside, maybe insanity might kick in. Overall, not bad!
November 24, 2012
Rated 5.0 out of 5.0 by DebbieAdmin Hotel Staff
The staff at this particular Holiday Inn Express exemplify customer service! Not only did they go the extra mile, they went above and beyond. Relatives that were staying there with us got lost and a staff member went to get them and lead them to the hotel! The staff during breakfast were pleasant, cheerful and helpful as well. The front desk staff made accommodations for my relative to be in close proximity to our room. I cannot tell you the last time I have had this kind of service!
November 20, 2012
Rated 5.0 out of 5.0 by Danny420 Great Service
After having a terrible experience during my travels, the staff was extremely courteous and patient with me while settling the bill. I know that I am always in good hands when I stay at the Holiday Inn.
November 9, 2012
Rated 5.0 out of 5.0 by GregF70 Nice hotel and friendly staff
I enjoyed staying at this hotel. It had all the great conveniences one would expect from a Holiday Inn Express, as well as an extremely helpful and courteous front desk staff and shuttle driver. The hotel is very clean and the pool is large and fun. Breakfast was excellent. I can't wait to come back!
November 8, 2012
Rated 2.0 out of 5.0 by bigdaddy1 Room and Comfort
The room we reserved at this hotel was not of comfort. The air WAS NOT BLOWING throught the vents of the unit. My husband and I were sweating did not sleep with comfort.
I made a call downstairs to the front desk requesting main. man come upstair to see what was the problem. We waited and waited until we had to go to bed because of an early morning flight.
I don't know how the units are regulated, but it is very uncomfortable and can cause problems.
Please check units - Can be over whelming .
November 5, 2012