Rated 5.0 out of 5.0 by kcpoodle5 Clean, comfortable, and friendly
Our stay began with the friendly and helpful Melissa at the front desk! She was very friendly and greeted us with a smile. Check in was quick and easy. The room was very clean and large. Quiet! Comfortable! We will plan our stay in Boise (we go through several times a year to visit grandkids) at the Holiday inn Express. We will also make this our family half way get together location. The grandkids will love the pool!
May 12, 2013
Rated 5.0 out of 5.0 by y82owner Great Service and workout facilities.
I stay at this HIE probably once a month. I also stay at many other HIEs throughout the west often. This isn't the newest facility but the rooms are comfortable, clean and quiet. The staff is very friendly and attentive. The big plus for me about this location is they have free access to a full gym just a couple of blocks down the street complete with aerobic equipment, weight machines and free weights 24 hours a day. Overall, if every HIE was like this one, it wouldn't be quite such a burden being on the road so much.
May 1, 2013
Rated 2.0 out of 5.0 by lmjk Room too small, maid service not good
We knew we asked for a single queen room but were surprised how small it was.
Also found the coffeepot half full of cold coffee and the grounds still in the basket.
April 14, 2013
Rated 1.0 out of 5.0 by TAGXXXX Terrible service
Night manager didn't treat me like a gold memeber even as I gave her my gold card when I checked in but treated me like a street bum!!!! very unprofessional and she should not work in this field. Go work at McDonalds!!!! Terrible!!!
March 6, 2013
Rated 1.0 out of 5.0 by Heliboy Airport Shuttle was late
Requested a shuttle to the airport at 6am. The shuttle didn't show up until 6:35. The guy at the front desk informed me they were very busy.
I requested the shuttle 5 days prior and confirmed the night before.
Very poor customer service.
February 13, 2013
Rated 5.0 out of 5.0 by JR696969696969696969 very nice hotel experience
Very clean and new. Staff was helpful and friendly. High standards is why we choose to stay at your hotels. Stayed at Crown in Portland front desk was below standard.Always feel welcome and sincere treatment from check in to check out.
February 8, 2013
Rated 5.0 out of 5.0 by Goose11 Almost all was good
the whole stay was great except that the hot tub only half he jets worked and the water was on oy 99 degrees.. that may sound good but it's ony 4/10's of a degree above body temp so it was not up to what I am used to which would be between 102 and 104.. thanks though I will return...
January 25, 2013
Rated 2.0 out of 5.0 by BrockNRoll Staff removed items from room before checkout
We were visiting our oldest son in Boise on our way through to Utah. We got up on a Saturday morning and asked at the front desk what time checkout was. We were informed that it was at noon so we left and had breakfast with our son. At 11am, I received a voicemail message on my cell phone from a front desk employee telling me that they had gone in the room and removed my laptop and wifi device that was charging and that they were at the front desk so that housekeeping could get in. I was furious! We've always stayed at HIE's when traveling and I am now reconsidering that. I voiced to the gal when we returned, at 11:30, and she gave me some lame excuse about helping housekeeping out. Bottom line, until checkout, they have no right to enter a room without a darn good reason and allowing housekeeping to get a jump start is NOT a good reason! Removing the property of guests should be an absolute no no unless it is abandoned OR if checkout time had passed. I am still furious!
January 21, 2013