Rated 5.0 out of 5.0 by Jazz96 Pleasantly Surprized!
I admit that whenever in the Chicago area I hate the prices. I believe that you get what you pay for. I admit that now I know this isn't always the case. The Bolingbrook Holiday Inn made me feel like I was the only guest they had (which I knew wasn't true). The manager was incredible, front desk incredible, and the bartender, incredible. I will stay here again when in the area.
Great deal for the price. Thank you.
May 20, 2013
Rated 2.0 out of 5.0 by Frequenttraveler2 Marginal
Started when I booked an extra day, before my advance reservation. I wasn't offered the same rate of the advance 2 day stay..OK, I understand. But the reservation lady seemed like they had me and could gouge me.. Then at check in the guy was so busy with personal calls he almost forgot about me. Asked about the rate for the 2 original days he fumbled for the confirming rate papers which he didn't even have me initial. The room was fine. "Free" Coffee the next morning was out so off to Starbucks. The room key didn't work and wife had to go back down after lunch to get it re-programmed.. That happened 3 more times only to find out the extra high dollar room cost me in trips to reprogram the keys along with $25 extra. No free coffee for all 3 mornings.. I guess the free breakfast at nearby competitors was trumped by loyal Priority Club sheepepole. I don't have a lot of Priority points and probably won't be getting many more.
May 19, 2013
Rated 4.0 out of 5.0 by Mzgma Mother's Day get away
We decided as a family that a get away for Mother's Day was a special treat. So since our son and family lives close to Bolingbrook we met at the Holiday Inn there because everything was under one roof. We had very nice rooms, the pool was excellent for the kids (and adults) to play in and there was a restaurant and lounge right on sight . The staff was very accommodating and professional in the way everything was handled. The restaurant was good maybe not the most excellent I have ever had but we did not dislike it. The rooms were very clean and quiet. I would recommend this Holiday Inn and we will definitely be using this again for our family get-aways.
May 18, 2013
Rated 5.0 out of 5.0 by Ron1234 Excellent Service
As a business traveler I appreciate great places to stay. From the General Manager to the staff they do a great job and have a beautiful property that is up to date and makes my life easier on the road. Great place, great people, and fantastic service.
May 15, 2013
Rated 2.0 out of 5.0 by Morgan21 Old facility - room was not clean
My room was old and crusty. Carpet was very worn. Overall facility needs an upgrade or needs to be cleaned thoroughly.
May 12, 2013
Rated 5.0 out of 5.0 by Wolfcookie Great Staff and Property
This was our third visit to this location and we were again impressed with the staff's overall level of professionalism. We were checked in by a young lady, Kohlby, who was very professional, efficient and quite personable. She greeted us by name and recognized our elite status; thanking us for our continued loyalty to the IHG brands. This latter action is significant, as this only happens at about 50% if the IHG properties in our experience. I feel that this recognition is also an example of the management's commitment to customer service and satisfaction. We had breakfast the morning of our departure and the two gentlemen who took care of us were excellent. Unfortunately, I forgot to note their names, but I'm sure that the management can figure who worked that morning. Overall, the property is in very good condition and offers a feeling of security. The parking lot is well lit and in good condition. Rooms are in good condition and nicely furnished. A great selection of TV channels. Internet is wireless, probably the only thing that I could "complain" about. Connection speed was fair and stayed connected, but as system gained users it did slow down. I always prefer having the option of either wired or wireless, but this is seldom an option. Hopefully, the property management can have their system assessed and upgrade it to perform better. Overall, we were very pleased with our stay and we will consider this property again in future trips to this area.
May 8, 2013
Rated 5.0 out of 5.0 by tump1 Great stop near the city
We have had business in the area recently. For us this is a great place to stop. Comfortable room, great pool area and very good food at the bar, with Jim.
April 26, 2013
Rated 5.0 out of 5.0 by MattS Exemplorary Customer Service
If your looking for a stay that can make you feel like your coming home after a long trip away then this is the place for you. The staff at this Holiday Inn goes above and beyond typical customer service. The team that has been assembled here is second to none. From check in where Kohlby greets you with her smile and warm welcome, to Peter and top notch service in the lounge, and rounding out the stay is Charles and his fantastic service and kind greetings when you come down for the delicious breakfast served. This hotel is a step above the rest when it comes to making you feel like your welcome and appreciated. Thank you for a fanatastic stay!
April 16, 2013