Rated 1.0 out of 5.0 by ArH51 Noise and dark room
Room 207s windows open to an utility installation in an enclosed, dark space. The noise of those utilities make sleeping close to impossible. We complained but was told they have no other room available. As we came down to the lobby 10 minutes later there were 3 couples checking in so they found some rooms after all.
All together a horrible experience.
May 22, 2013
Rated 5.0 out of 5.0 by PhoneGuy Close to TD Garden and Government Center
This is my first time staying at this Holiday Inn. Love the old building characteristics. They had free snacks and apples available. My room had a view of TD Garden, which was fantastic the night the Bruins won over Toronto. The Staff recommended The Fours as a good place to eat. It was. Wish the bathroom was a tad larger. I walked to Governement Center for work the days I was staying here. It is a short 10 minute walk. Will be back to stay there again.
May 20, 2013
Rated 5.0 out of 5.0 by Jomosr Always a Pleasure
I'm quite loyal to the Priority Club because I think it's one of the best offered by any hotel chain. However, my wife and I have stayed at the Holiday Inn Express, Boston Garden several times over the last 2 - 3 years. The staff make it happen. They are always upbeat and leaving or coming back to the hotel is like almost being at home. You share information about where you've been or where you're going. It's just a great place to stay and my thanks to the staff - You guys are great.
May 18, 2013
Rated 4.0 out of 5.0 by Smarch Great hotel, great location but...
Beware, If you are not here for a game and there is a game it's going to be really noisy until late in the morning. That said the hotel has a GREAT location near the subway, tour bus pickups, history trail the WORKS. I was here on vacation not business so I did not really try out the internet. The room did not have a desk which struck me as odd but for a vacation location I guess it's not a must have. The rooms are smallish with ours only having a stand up shower no tub. Rooms were clean and nice as were the linens etc. The elevator needed a tune up but considering the age of the building there is no telling how old it actually is. I would stay here again in fact I was going to stay here after a trade show before I flew out of Logan but the Bruins had another game that night so I cancelled and moved to a location out of the party zone.
NOTE TO HOLIDAY INN, just because you don't get 5 stars across the board do not send me an email or message asking why. In my opinion very few hotel stays truly rate 5 out of 5 starts. As long as you are in the 4 star category you are golden in my book.
May 18, 2013
Rated 1.0 out of 5.0 by rockhead The absolute worst hotel EVER!
My husband and I have stayed at many Hilton Express' across the country. We choose this one because of the good experiences we have had. This hotel in Boston was the worst.
Not enough luggage carriers for customers. Service was very slow.
Breakfast was not good.
Just not happy about the whole experience. Paid too much money for nothing!!!
May 9, 2013
Rated 5.0 out of 5.0 by Boston13 Comfortable bed, great service and staff
We flew into Boston the morning of April 19th for 2 NHL games only to find the city shut down. We eventually found a taxi to get us to our hotel and even though we could not check into our room until later, we were greeted warmly and offered breakfast before heading out to explore the city. Everyone from the front desk to the breakfast girl, cleaning staff, valets were excellent. The Holiday Inn Express was our place of shelter for the first day as practically everything in the city was shut down and our hockey game was postponed. We did get to see the make up game on Saturday and Sunday and flew home Sunday evening. This hotel is well situated for anything taking place at The Garden, everything was up to our expectations and would certainly stay there again. The only negative I can find is that the price of the hotel was jacked up 3 to 4 times its normal rate for the time period we were there. It does not seem fair to put the price up because the city is busy at that time. However, we will return.
May 2, 2013
Rated 5.0 out of 5.0 by Lwcorn Friendly and caring staff
Our breakfast attendant was outstanding. We were there for the Boston Marathon and she was there bright and early to assist the runners since they needed to leave earlier than normal operating hours. We were there 5 days and she was always pleasant and helpful.
Our overall experience with the staff including the manager's presence was exceptional. We appreciate all that was done to make our trip comfortable and pleasant.
April 23, 2013
Rated 5.0 out of 5.0 by Merrimac Convinced
I use the title "convinced" due to my initial reluctance to book this hotel based on a few of the reviews I read. Let me assure you, we could not have had a better experience. From our arrival where a very large, huge actually, gift basket awaited us to the guarantee by staff that we would nto be disappointed, the stay was top notch all around. The front desk folks, breakfast bar lady (Tonia) the valet guys, everyone there was very friendly and helpful. Location to all the marathon events was an easy walking distance and even with the tragic events of the marathon having occurred, the staff responded with concern and sincere offerings. I can assure you we would not only recommend this locaiton, we will return. I do agree the carpet may need some attention from wear, however, that one factor is very minimal in the overall atmosphere here. As folks who live in an historic home we really appreciate the unique character and charm this faciltiy offers. Located near lots of good places to eat as well.
April 23, 2013