Rated 3.0 out of 5.0 by Chuckywannawatchit Hie with shower drainage issues
It's right off of 95 and route 1 so that's good. But like I said in the title, the showers don't drain so well. I stayed in five differant rooms over three weeks two of which were because of being moved out of rooms that had no drainage at all. The staff were great and moved me verses sending someone up to fix it. The other rooms didn't drain fast but was tolerable.
May 15, 2013
Rated 2.0 out of 5.0 by JLH36 Dirty pool and neighboring rooms too loud
I've stayed in this hotel twice before and enjoyed my stay. I've also stayed in other Holiday Inn Express locations and had an exceptional experience, specifically in Tilton NH. So, I was surprised with how disappointed I was with my stay in Branford, CT last weekend. Most notably was the unkempt condition of the pool room. The water was cloudy, had hair floating in it, was cooler than a heated pool should be and there were not enough towels. The walking area around the pool had phlegm on the ground every few feet. There was a family also in the pool room who were not only diving, jumping and yelling which meant my son and I had a 3x3 area by the stairs in which to wade around. They also had crackers and juice boxes; which meant there were soggy crackers around the pool. Staff at the hotel although pleasant were not attentive, evidently not to the pool area at all, but I also waited and had to knock on doors to find staff in order to make a purchase from the snack room. Our room itself was fine but our neighbors were too loud (TV volume, yelling and knocking on doors) until about midnight which resulted in a poor night sleep. On a positive note the breakfast was very good. I likely will not stay at this location again.
May 11, 2013
Rated 4.0 out of 5.0 by collegetourer Great stay
We only stayed one night, but had a great experience. The rooms were spacious, clean and the beds so comfortable. I loved that the bathrooms weren't too tight like in some hotels. The pool was the perfect temperature. The woman at the front desk gave us an awesome recommendation for a restaurant for dinner. But the best part of the stay was being greeted in the breakfast room by the lovely attendant. She was so friendly.
April 23, 2013
Rated 3.0 out of 5.0 by Recruiter good location
The room floor is a bit bouncy, not firm. As you walk, you can feel the floor shaking a bit. I've never experience that with other properties.
April 12, 2013
Rated 4.0 out of 5.0 by dpo0742 Very clean & modern
The property presents very well and was very comfortable. Although I did not have time to use the pool/gym both looked to be in optimal condition. The breakfast offered a very good selection and was well maintained by the very nice attendant, who despite the large number of guests kept everything well-stocked (Hint: giver her a raise). The previous guest in my room left food in the refrigerator and after my first of two nights stay I asked the desk attendant to please alert housekeeping to remove it. I had first tried to convey this to the housekeeper but English was not her first language so she did not understand. I noticed late that night that the food was still there and again mentioned it at checkout after my 2nd night. The only thing I would change on my next visit would be to stay on the 3rd floor because the room above us had a squeaky floor and every time the occupant walked it was noisy for us.
March 30, 2013
Rated 4.0 out of 5.0 by Hristo68 Overall nice place
I've been couple of times in this hotel. Some of the rooms AC and fridge are very noisy. Breakfast is good only during the weekends. The other days not so many choices and fruits.
February 26, 2013
Rated 3.0 out of 5.0 by Jason321 Business Stay
I stay here quite often but, I found my most recent experience disappointing. My reservations were made incorrectly (thankfully there were other rooms available), the key would not work on my door and I had to make three trips back down to the lobby (luggage and all) to get it resolved, the Wi-Fi did not work because my room was at the far end of the hallway, and my shower completely lost pressure (down to just a drip) in the middle of my shower. Lastly, the refrigerator was not working properly.
The only other major complaint is that the walls are paper thin which is a surprise considering how new this facility is. At 5am you can hear multiple I-Phones going off.
Besides my most recent trip and the fact that the walls are paper thin - the service (depending who is on), comfort and cleanliness are very good here.
January 11, 2013
Rated 5.0 out of 5.0 by JJSCATN Nice clean comfy room.
We were greeted by a friendly smile and welcome! She also said I just made a fresh pot of coffee......help yourself! How great that was. Our room was warm, clean and comfy. Area restaurants outstanding. Chowder Pot delicious. An enjoyable movie at the theater, back to hotel for a nice swim. Great way to celebrate New Years Eve!
January 6, 2013