Rated 5.0 out of 5.0 by David123 Great location - Good service , nice room
Stayed for a night out as a Platinum Member on rewards, great welcome and room upgrade (not many HI's give this on rewards), safe secure parking at half price and far cheaper than on road or other car park. Great Wifi
Room was clan and large with a great view of the old Pier. On check out staff were really polite and friendly just as the check in staff were. Will be staying again soon in a couple of weeks for sure
May 19, 2013
Rated 4.0 out of 5.0 by JESSIE31 great service
The holiday inn was perfectly situated for a girls weekend away. It was very clean and the staff were very helpful at all times. Would go back again.
May 16, 2013
Rated 4.0 out of 5.0 by DJBRI Bank Holiday Weekend
Great location on seafront. Parking easy and with Platinum member discount. Excellent staff service. Very nice room with sea view. Yes the hotel is s little bit tired in places (hence the rating as "good"), but I would not hesitate to stay again if given the same room.
May 12, 2013
Rated 2.0 out of 5.0 by DOUGRGI Not up to the usual Holiday Inn standard
There is a blue plaque on the wall stating that Charles Dickens regularly used the hotel when under another name in the 19th century. I think that if he returned today he would find lots of things haven't changed!!
The hotel, although enjoying a fantastic location on the sea front, needs a complete updating. The rooms, although clean, are very tired and need refurbishment. The television in my room was at least 15 years old and programme reception was poor. Corridors are dark and gloomy and public areas uninviting. I think that part of the problem may be that the hotel is managed by a subsidiary company. I had to request an upgrade to my room, despite being a Platinum member and check in was slow and understaffed. With the exception of Danny, who was on reception when I checked out and who could not have been more helpful and friendly, the staff looked gloomy and not very interested. However, underground parking for Platinum members is half price and wireless access is free so it's not all bad news!
May 11, 2013
Rated 2.0 out of 5.0 by JoBr Reception poor
As a Gold priority club members we were not impressed by our reception at check-in. No welcome smile, no offer to book us in for dinner. We had requested extra pillows (medical) when booking but it took 7 hours and several requests for these to be supplied.
As regular users of Holiday Inn this was the worst experience we have had, and informed the duty manager that we were not impressed.
May 9, 2013
Rated 2.0 out of 5.0 by EVI1133 Needs a refresh not typical Holiday Inn Standard
Bed really uncomfortable and small, pillows were like bits of ryvita. Rooms need complete refresh, quite old looking and not the usual holiday inn standards. Quality not the same, would not stay here again.
April 27, 2013
Rated 4.0 out of 5.0 by Bronx Shropshire couple
Warm friendly welcome. Room very clean and bed comfortable.
Plenty of choice at breakfast.
All staff very pleasant and friendly.
April 24, 2013
Rated 4.0 out of 5.0 by kevkopknollman great hotel everything i needed
nice friendly hotel to stay, in perfect setting just on the seafront
everything you need to feel at home but just slightly over priced
April 20, 2013