Rated 3.5 out of 5 by 30
Rated 5.0 out of 5.0 by Brian58 Good size rooms verfy comfortable
Friendly Service at check in and clean/ comfortable rooms. Friendly and courteous restaurant servers.
Enjoyed my stay and would recommend this hotel to anyone and have already
May 12, 2013
Rated 1.0 out of 5.0 by TheBuckeye Poor Service
We had no hot water and the staff did nothing to correct the problem. The room was very expensive and I did not get my complimentary water and Priority package as at other Holiday Inns. Breakfast was not complimentary and over priced. The service at the Resturaunt was poor.
May 7, 2013
Rated 2.0 out of 5.0 by unhappytm001 no porter service;
i cannot believe that you do not have any kind of porter or bell hop service. i came in with three or four bags and no one assisted me whatsoever!!
then your card/keys did not work, and had to go all the way down to front desk -- and i have walking disabilities.
your chamber maid threw out my Qtips and forgot to leave me a towel and toiletries... otherwise she was pleasant...
your hot tub also did not work.. and there were no change rooms at all by the pool....
i have had better service at other holiday inns.... what happened to this burlington one??? and your hotel room rentals are much higher to boot!!!
your waitress at lunch was so unfriendly and inefficient.
but your waiter at night was wonderful!
April 26, 2013
Rated 4.0 out of 5.0 by jdavid1947 bathroom
there was a leak (water) around the bottom of the toilet. Staff and everything else was very good.
April 19, 2013
Rated 4.0 out of 5.0 by icecap Decent price and value
Stayed for a girls hockey tournament, lots of other sports teams there, no problems. Of the two elevators only one was operational, we arrived on a thursday and upon departing sunday it was still not working. Not sure If they wanted to wait until Monday for repairs, kind of inconvenience. Beds seemed hard also.
April 14, 2013
Rated 5.0 out of 5.0 by pike1r best experience
more hotels could improve themselves by modelling thier customer service after them. They have the friendliest staff.
April 13, 2013
Rated 5.0 out of 5.0 by Mbauer Good amenties and great service
Nice pool and hot tub. Great work out center. Kids like hte rowing machine.
April 10, 2013
Rated 4.0 out of 5.0 by Dottiesuemac Room mates
I found the hotel fine however l was quite upset to know l was on a floor full of female teenagers that ran the halls freely screaming and making loud constant noise.
It took awhile for security to deal with the problem as many of my friends on other floors were experiencing.
We came in fom Ottawa to run the 30k and I was shocked to hear these kids allowed unsupervised to run frantic.
That is my only comment aside from you need to allow for later check out for runners to be able to shower.
Thx for asking.
March 30, 2013