Rated 5.0 out of 5.0 by EAyer14300 Unbelieveable Service
The guest service at this property was phenominal. The staff genuinly cared about each guest.I enjoyed every minute of my stay. I would definately stay her again should I return to Boston.
June 9, 2013
Rated 5.0 out of 5.0 by LouNC1 Great location near T-stop, excellent staff, good breakfast
We've stayed at this Holiday Inn Express several times over the past four years when visiting my daughter who attended Boston University. This has to be one of the best hotel values in Boston, access to the Lechmere T stop is within three blocks, an easy walk. The staff is great, parking is free, and the rooms I've had have been very clean and up to date. You don't get a great view but all we've done is sleep in this hotel and eat breakfast, and spent the rest of our time in Boston for a $2 T ride. Excellent value.
May 25, 2013
Rated 5.0 out of 5.0 by Woody113 Great location and comfortable
We spent 6 days here, had a sporting event at Harvard University that our daughter was involved with. We rented a car to go to Harvard each day, when you find the right combination of streets to get there it doesn't take long at all. If you take the wrong streets it could double your time. It's 6-7 blocks from MIT, parking is not easy anywhere nor is it cheap, being from California we are used to having a car. Take the train, not bad once you get used to it and figure out the routes and stations, just study the maps real good. This hotel is 2 blocks from the T line, very convenient, take into downtown and make transfers to anywhere you need to go, plan on doing lots of walking in Boston. Rooms were very clean and comfortable, breakfast was very good except the cheese they use on the omelets was gross.
May 19, 2013
Rated 3.0 out of 5.0 by ulexin Comfortable room but poor service.
We leaves some tips and linen change card on bed for two days during our stay, Housekeeping didn't change any of our bed sheet. Complained with front desk, they explained that housekeeper probably don't understand English. Is that a good reason? By the way, the housekeeper on our floor was Maria.
The good parts of this hotel is they have a bonus point roulette at the front desk. But they didn't ask me to spin until I checked out. The front desk guy was suprised they didn't ask me to spin that roulette when I was checking in. I was confused as well.
May 12, 2013
Rated 3.0 out of 5.0 by thekman hot water
I am not a complainer. I didn't go to the front desk and raise a fuss. I like the hotel and will go back, but, During our last stay, my wife got up at 0600 and there was no hot water. At 0700 there was still no hot water so she called the front desk and they said they were not aware and would take care of it. At 0800 there was still no hot water so she called again and was told the manager had been notified and was coming in. Why it took so long to get the boss involved tells me there needs to be a better system in place to deal with this type of problem. At 0900 we had hot water and were about 1 hour late leaving. I expect a clean, comfortable room and a hot shower, half the expectation was met. It would also help if the staff offered an apology for the inconvenience.
May 8, 2013
Rated 5.0 out of 5.0 by cherielynn5 Such a happy, comfortable HiEx!
From check in to check out, this location was so special! We loved everything-- the friendly staff, spending time in the common area, the nice breakfast, the spacious room. Thank you!! Looking forward to coming back!
May 6, 2013
Rated 5.0 out of 5.0 by Ergun Ergun
For us, it was a nice stay. The staff was very helpful. Breakfast was nice. Hotel is close to the city center.
April 30, 2013
Rated 5.0 out of 5.0 by wwwwwwwwwwww Extremely friendly and helpful staff
This hotel is one and a half blocks from the subway exit. I took mass transit from the airport directly to the Holiday Inn. I was able to use mass transit my whole vacation. Never rented a car! Quiet room and friendly staff. Thank you Guys!
April 25, 2013