Rated 4.0 out of 5.0 by Natrix217 Nice place to stop
Staff was very friendly upon check-in and check-out. Happy hour was nice touch, been a long time since I've been at a HIE that offered this. Rooms had nice upgrades. Had problems with the safety of our room and asked to move without problems. Room 301 could be opened without a key. Other than that it was a nice stay while passing through. Parking lot was very small and only about 1 space for every 5 rooms.
March 25, 2013
Rated 5.0 out of 5.0 by Ldavis5547 Always a pleasure
Great hotel with excellent service and friendly staff. They went above and beyond to switch our refrigeratior immediately when it was not cooling. Wonderful location, clean rooms, and comfy beds ! Nice indoor pool too !!!! We've stayed here numerous times and it gets better each time. Our hotel of choice in the area.
March 22, 2013
Rated 4.0 out of 5.0 by Bobby44 Experience Great
Good except did not have a USA Today paper for Platium Member
March 12, 2013
Rated 5.0 out of 5.0 by Keith0817 GM Ms. Tracy was best anywhere!
Very nice experience, the GM should be the GM of the year of any hotel any where! Great personality and professional customer service both my wife and I enjoyed being spolied by her service! We actually stayed going and coming home from our Caribbean cruise. Highly recommended to others!
March 12, 2013
Rated 2.0 out of 5.0 by OrdinarilyAFan Not your usual HIExpress experience
Ordinarily HIExpress is very consistent, but this property is an outlyer. At check-in, I got nothing as a Platinum, not even a bottle of water. No Platinum 'acknowledgement' (not that that matters to me, but another indicator of this property's inconsistencies#. The clerk recommended the side entrance as being more convenient - but beware - it is an eerie dark area with visibility completely concealed - perfect place for a mugger to wait. And to top it off the door was broken - it did not close after you went through it, so anyone could walk up and gain entrance in the middle of the night without a key. I alerted the front desk, and it was still broken the next morning. Our room was very noisy from external sources - TV from next door was very audible, and you could hear the rhythmic sounds of the clothes dryer churning, even though it was 3 rooms down the hallway. Back to Platinum - I asked whether I had gotten any upgrade, and I was informed that I'm not eligible for an upgrade when I book with points. Wow - that's the very first time I've heard that, and I always have gotten upgrades #when available# no matter how I pay. The only factor keeping this review at two stars instead of one: The exceptionally nice, helpful, sincere and kind lady who ran the breakfast bar. She was genuinely kind and considerate to everyone, including her co-worker who came and changed out the trash liner. Made me think she might have been the GM in disguise.
March 12, 2013
Rated 5.0 out of 5.0 by Mshae Nice room & service
Stayed one night at hotel to arrive early for a little kids state wrestling tournament. Check in was easy and efficient. Lady at front desk was very friendly & seemed to like her job. The hotel even went out of their way to offer the continental breakfast early (6:00am) for all the wrestling families there. The room was nice (loved the bathroom sink faucet) . Express check out was a breeze & all we had to do was drop card at front desk on way out. Would stay again if in the area.
March 11, 2013
Rated 5.0 out of 5.0 by Doubleooe Great service
Clean and comfortable. Arrived late without reservation, Staff discounted the room rate, a great gesture. Recommended a late place to eat that was very good. Would recommend again.
March 7, 2013
Rated 4.0 out of 5.0 by Ttsi Loud neighbor
The staff at evening check in and morning checkout were both fantastic... The guest in neighboring room was very loud, played music loud from 12:45am until we left our room at 8:15am! Not Holiday Inns fault but very aggravating....
March 1, 2013