Rated 4.0 out of 5.0 by Mich60 The only place we stay in Carbondale IL
Since my son started college at SIUC, this is the only hotel we stay at.. He graduated last week and we really will miss Carbondale, and this hotel. I have stayed at a lot of hotels in the past, but this staff is exceptional. They are friendly. professional and cant seem to do enough for you. We had a few minor problems, but the Manager and staff made sure it was corrected in a very timely manor. They could not do enough to make up for it. The hotel is beautiful,stylish, and clean.
I would love to see the patio more comfortable. We love to hang out there when the weather is nice.
The restaurant, Boondocks was very good for a place that was only open a few weeks before graduation weekend, staff was terrific, food was good, needs work on breakfast. I am sure they got feedback on this and will work on it.
I will always stay here when in Carbondale
May 20, 2013
Rated 3.0 out of 5.0 by easar57 Clean, Basic, Some Flaws
Everything was what one would expect from a basic hotel. It was clean. The staff was courteous and efficient.
Flaws: The walls are thin so we could clearly hear laughter and conversation from the room next door.
The restaurant associated with the hotel for breakfast was atrocious. The buffet was not even tempting, with a limited selection of foods swimming in grease. The wait staff was nice but it took a VERY long time for food or beverages to arrive. As early as 9:00 a.m. they were out of the oatmeal they advertised as a specialty. It turned out to be Quaker instant. The french toast was actually from frozen packs of cinnamon rolls. They said they were breaking in a new cook, but the kitchen reeked of incompetence.
The bathroom sink drained slowly. They promptly sent up a maintenance man to fix it. The result was that he didn't fix it.
May 17, 2013
Rated 5.0 out of 5.0 by jhg227 Holiday Inn rooms and atmosphere are Great!
I haven't stayed at a Holiday Inn in many years. I was surprised by the atmosphere, the comfortable bed & pillows, and the helpfulness of the staff. I will stay at a Holiday Inn again.
May 5, 2013
Rated 5.0 out of 5.0 by Steved1 Great place
Just a great place to stay. I like using my Priority club rewards
May 1, 2013
Rated 1.0 out of 5.0 by JER550 Stay elsewhere, if you can!
The hotel is one of the nicer ones in Carbondale, presentable lobby, etc. but we came back very disappointed in the HI. We were visiting our son at SIU for the weekend and were really looking forward to a fun trip!
On our second morning at 10am, Housekeeping knocked on one of our 2 adjoining rooms asking to clean. My son in the first room told them to come back later. We left the premises at noon that day, ensuring that we removed the Do not Remove tag from the doors. In fact, we doubled back because we had forgotten something and we would have seen the signs blocking the key card slot.
We returned at 8pm to find both rooms still dirty, towels in the tub, garbage cans and the beds unmade.
I called the front desk and they were very apologetic but unable to send anyone to clean because of the late hour. They sent up towels, shampoos, etc. I made our own beds.
I inquired as to how this could happen to not one but two rooms! They came back with the reply that their housekeeper told them that we didn't want the rooms cleaned. Of course, it's our word against their employee's word, but we were very disappointed with the handling. Clearly, if housekeeping doesn't feel like working their full load, it's not a bad excuse to give - "the guests had their DO Not Disturb signs" on the door.
They did try to make amends by posting a extra award points.
April 26, 2013
Rated 2.0 out of 5.0 by IL20 No internet access - unsatisfying stay
The room was fine, but the internet access was awful. Spent 35 minutes on the phone with a help line provided to me by the front desk people and they still couldn't get me connected. Finally had someone from the front desk bring me a bridge to plug my computer in and it was patchy at best. This is terrible for people who stay needing to accomplish a workload. Also, the breakfast was sub par. I realize your restaurant was under construction, but your set-up for breakfast in the morning was nothing compared to other Holiday Inns I have stayed at in the past. Please consider fixing these things to appease guests in the future. Will unfortunately not be staying here again.
March 26, 2013
Rated 5.0 out of 5.0 by kate1963 Friendly caring staff and confortable bed.
Couldn't ask for more. Staff was very friendly and the hotel room and bed were confortable. Complimentary breakfast at Houlihan's was also great.
March 13, 2013
Rated 5.0 out of 5.0 by JJRiccardi Best in Carbondale
I stay here frequently. The staff is excellent and always goes the extra mile to make sure their guests are happy and well served.
Houlihan's is excellent as well.
Best Holiday Inn I've visited.
March 8, 2013