Rated 2.0 out of 5.0 by LMP123 Front Desk Confusion
The hotel is older but remodeled. The locals hangout n the bar and play pool made some guest uncomfortable. The main issue I had was the staff. I was not acknowledged as a gold member, no bottle of water or gift was given. Then my room key was assigned to a room that did not exist. Confusion at the front desk to say the least. I will not stay here again.
April 29, 2013
Rated 5.0 out of 5.0 by buckridge Great Service
My parents and I stopped at this hotel on the way back from Florida to Ohio. After a long day of driving, it was nice to stop in and have the employee's treat us so nice. Hat's off to the employee's.
Also the food and lounge were good and fair price. I will stop and use this hotel again in the fall on the way back to Florida.
April 28, 2013
Rated 3.0 out of 5.0 by jlcarde Confusion
When I got there, they did not have the two bedroom that I had my reservation for. So they had to give me a one bedroom and did not even ask if I wanted a suite. Then when I came back the next night to my room, they cleaned my room like a checkout so I was missing my items. Though they apologized they did not even offer anything (like a free stay) to rectify it. I would not recommend this as the staff did not realize whether the room they were going to give me was taken and how many days I am there for.
April 27, 2013
Rated 3.0 out of 5.0 by 1357 won't answer phone
When I called to get a reservation, the phone wasn't answered. I called back a few minutes later, and after ringing dozens of times someone finally picked up and set the receiver on the counter, so that the ringing wouldn't continue to bother him or her.
April 27, 2013
Rated 5.0 out of 5.0 by Deekaye Friendliest place I have EVER stayed at
The stay at Cartersville, was the most delightful experience I have ever had while overnight traveling!! From Check in to Departure, the staff went out of their way to make our stay fantastic.
The eating arrangements were great and the food was wonderful.
Our breakfast was delicious and coffee refills were delivered right to the table by our hostess, which was a first for us. The Hoiliday Inn Express is our first choice when traveling and I must say, this particular facility was the best we have ever stayed at. We look forward to our next visit with them.
April 25, 2013
Rated 1.0 out of 5.0 by HotelReviews Not Accepted
Out of the last 14 nights, i have requested a wake-up call 12 times....ONLY 2 HAVE COME THRU. When i asked the front desk about it, they only stated "well i wouldnt rely on it". The refridgerator is so loud in the room it sounds like a giant grandfather clock. When this was mentioned to the staff, I was told i could be put in one of the smaller rooms which doesnt have a fridge. My access card has been deleted by "mistake" 6 times and after this wked, i will never stay in this hotel again. Came back to my room at almost 5 today and they were just about to START cleaning it.
April 13, 2013
Rated 1.0 out of 5.0 by safarm Don't eat at the restrauant!!
The room was OK but had a strong chemical smell. The restrauant was a different story. We had a group of 12 and was seated about 7:30. Finally got our salads at 8:30. The special was 16 OZ T-bones and that is what most of us ordered. When they came , at about 9:30, none were cooked to order and none were no where near 16 oz's. They also forgot to cook my steak and the waitress kept saying it's on the way. At 10:30 the cook told me he had overcooked my steak. Needless to say, we got up and left. Bad place to eat, don't try it!!
April 4, 2013
Rated 5.0 out of 5.0 by RetiredCouple One of Our Favorites Motels
We have stayed at this motel many times traveling to and from Florida. The location is just right for us after an 8-hour drive from Indiana and vice versa. However, the location of the motel does not offer many choices for eating out and their are no fast food restaurants at all, but the motel does have a restaurant. The gas prices are higher than stations down the road a bit. We have always found the staff to be friendly , courteous and very professional. The motel and grounds are well maintained. The complimentary breakfast is excellent. Since we are Priority Club members we use our points for reduced room rates. The regular rack rates are pretty high for the quality, but it is near the Atlanta metro area, which probably bumps up the price a bit. All in all we would recommend this motel to anyone.
March 23, 2013