Rated 5.0 out of 5.0 Great place to stay
We had a very enjoyable stay at the Crown Plaza San Marcos. The checkin went smoothly. Our room and the service was exceptional. A.J.'s for breakfast was efficient and friendly. The pool was very-well kept and very much needed to refresh ourselves in the heat. We highly recommend staying at this property.
June 8, 2013
Rated 5.0 out of 5.0 by Sam1T Very romantic place
They say “Splendor is in maintenance” . San Marcos is a very well maintained place. Good landscape and very friendly staff.
June 4, 2013
Rated 5.0 out of 5.0 by adsangster Exceptional Service!!!
I really felt comfortable here, the staff was very inviting and the service at the bar and restaurant was great! There's a lot this hotel had to offer! I enjoyed my stay, THANKS!!!
June 2, 2013
Rated 3.0 out of 5.0 by afish678 Nice room and location, bad smell
All was as described with the room and location. My main complaint was a smell around and in the room of raw sewage, I talked with the day shift manner and he said they would look into it. After two days no change, in smell.
May 27, 2013
Rated 4.0 out of 5.0 by ChuckLaura Dog Friendly
What a nice place to stay with a pet. The grounds are very nice for walking with my dog. It was comfortable and quiet.
May 21, 2013
Rated 1.0 out of 5.0 by FrankV Outrageous Incompetence
I am profoundly disappointed in this resort as well as IHG. I reserved my room almost a month in advance and in order to receive the rate listed I was required to pay for the room in advance, which I did with my wife's Visa. Upon check-in I was asked for a credit card to cover incidentals at which time I provided my debit Master Card. To my surprise, on the final morning, the statement slid under my door reflected not only incidentals, but the room charges as well. I contacted the front desk and was informed that the room was not paid for in advance, at the discretion of the resort. I informed the front desk manager, Sean that I had intended my debit card to only be used for incidentals. He told me that nothing had been charged to the card and I could provide another card when I checked-out, which I did. However, the next day I received notice from my credit union that they were charging me a courtesy pay due to insufficient funds. Come to find out that although my debit card wasn’t charged a three day hold was put on the funds and not removed. To this point this is all just a misunderstanding and I called the front desk of the resort and spoke with Sean again. After a short discussion on who was responsible he agreed to credit me back for the $29 courtesy pay incurred at my credit union and call my credit union and have the funds released immediately as to not incur any further overdraft charges. It is now the second day since check-out and the funds are still being held, I have incurred yet another courtesy pay for fuel I purchased on my trip and there has been no credit back.
April 30, 2013
Rated 4.0 out of 5.0 by Lolie wonderful staff
I always enjoy my stays here at the Crowne Plaza. I would however, love to see that all rooms will in the future be equipped with a small fridge and microwave.
For the dollars spent on these rooms I feel that this should be in all the rooms.
April 21, 2013
Rated 5.0 out of 5.0 by InLove Anniversary Stay
My wife and I wanted a small getaway in town and found the Crowne Plaza San Marcos Golf Resort. The staff was accommodating and very friendly. The room and grounds were very nice which made our stay a great experience.
April 19, 2013