Rated 1.0 out of 5.0 by voice99 Disappointing visit
We arrived after 11 PM after flight delays. The front desk gave us our room keys saying we were on the 4th floor. There was no recognition that we were Priority Club members. I asked for clearer directions and was told "down the hall to the elevator".
We discovered that our room was actually at the very end of the hall on the 4th floor; as far away from the front entrance as possible.
We were unable to access our room and found a house phone in the hallway. When speaking with the front desk, they advised us to "pull the handle up" to open the door. This may seem like a small thing, but all other doors I've encountered require you to push the door handle down. At 11:30 PM after a long travel day, the little things begin to become annoying.
In our room we discovered a number of large cobwebs that appeared to have been in place for some time. Given the late hour and the fact we were moving on the next day, we did not notify the front desk.
We have stayed at this hotel a total of 3 times. Our first 2 visits were satisfactory in all areas. This last one left us disappointed.
June 9, 2013
Rated 5.0 out of 5.0 by Kiwibaby Restaurant and bar service - Ugh!!!
The above services are the only disappointing aspect of a stay at this hotel. The Chef, Waiter and Bartender are charged with serving meals and drinks to the tables.
Food is excellent, but the service is abysmal, the bartender has to leave the bar unattended to serve meals and the lone waiter is overwhelmed with more than three tables.
This experience has occurred on the four visits I have had, with the 2nd night being a 45 min wait from sitting down to actually being served!
June 9, 2013
Rated 4.0 out of 5.0 I'd recommend the hotel, but probably not the grill
My partner and I drove to Charlotte from Charleston for a weekend with a close friend who was flying in from Oregon. We picked her up from the airport and went to check in. One of the reasons we picked this one was its proximity to the airport, so that is a plus. It was very clean and everyone we spoke with was very friendly. Our room was nice and seemed clean, but a bit dusty.
We also chose the hotel because it had a restaurant in it and a lounge- that was a bit misleading from the website. Kasey's is just a small restaurant- I picture more of a bar/grill as a place to hang out. The waitresses were a bit strange, overly friendly, and hovered a bit longer than necessary. We are there three times I think. The food is pretty good, but nothing special, especially considering the price. (Yikes.)
We would stay here again but wouldn't utilize the restaurant again. The hotel room was great for the price though.
June 7, 2013
Rated 1.0 out of 5.0 by Chad42 Service was terrible.
Front desk person was RUID. I always stay at Holiday Inn; however, I would not recommend this location to anyone. Had to wait to checki in, computers were down. Stayed one night and when we checked out, could not get a receipt because computers were either still down or down again. Same lady checking out as to checking in. Not sure if I mentioned, she was RUID!
June 5, 2013
Rated 1.0 out of 5.0 by ruknudi Hospitality at worst
When I came to the reception, the lady at the counter said that she could not check me in since I am early by 15 minutes for the check in time. I am a frequent traveler and I travel to various cities in US almost twice a week. This is the first time I heard this from a lodging place. Even if she wants to follow the rule of check-in time strictly, she could have politely said that there are no rooms available and it would be about 15 minutes to get one ready. Holiday Inn is not the only place to stay in Charlotte airport and she did not seem to realize that.
I have found other Holiday Inn places nicer and more friendly.
June 1, 2013
Rated 1.0 out of 5.0 by Englewood46 Below average in all aspects of the stay
Disappointing rooms, old and not clean for a Holiday Inn
May 19, 2013
Rated 2.0 out of 5.0 by Vic100 Not up to Hol Inn's usual standards
Normal breakfast is not available at weekends. We were offered free water and soda in the Club room, but it was locked at weekend.
Business office had a power failure and could not be repaired Sat morning from 9 am to noon.
We used the restaurant. The food was adequate, but not memorable and poorly trained staff made several mistakes.
There was no seal on the bathtub plug, so wasted water while trying to fill.
The horrendous noise of jack hammering Sat morning would have been forgiven if that was the only issue. We had to re-route with luggage to get out. Construction work is of course necessary but a courtesy warning would have been nice.
May 10, 2013
Rated 1.0 out of 5.0 by mandmgriffin Never Stay Here
I would choose another IHG Hotel in this area. This was the worst one I have ever been to in a long time. I travel and stay in hotels 3 weeks out of the month so when I say its bad trust me. The room cleaning was terrible never vacuumed in two weeks, the Priority Club room is really a joke free breakfast here you can get better at a Super 8 its Continental. At night they put out some egg rolls or meat balls but if your not the first 10 there you get nothing as they do not maintain it at all. Walls are thin so you can hear general conversations in the hall and next room. The bedding is worn out and the towels are thin if you know what I mean. The food in the restaurant is not good and very expensive.
May 9, 2013