Rated 4.0 out of 5.0 by MandyMP Brilliant location, excellent value, comfortable with delightful staff.
We have visited this hotel on several occasions and it has been consistently good. It has an excellent location and everything is within easy walking distance. It is very clean, provides comfortable beds and all the basics that you need. The staff are very helpful and friendly.
Above all it provides excellent value for money. The breakfast is adequate and could be better, but considering the price it is fine . We will definitely stay again.
May 12, 2013
Rated 5.0 out of 5.0 by WelshLily Welcoming, and relaxing
I was very pleased to return to the Holiday Inn experience, after being unable to travel for a while due to an accident. It was such a relief to walk in to such welcoming and helpful staff after a long trip, and booking in went so smoothly.
I went straight up to my room which was clean, nicely decorated and comfortable. I immediately felt at home and able to relax.
The only negative I have for my stay was the cost of wi-fi, when we consider that most fast food outlets have wi-fi now, and you have many business visitors, I was confused that this was part of your business model. Although it was good to have free wi-fi time with a drink bought at the bar.
Other than that. My whole stay was a pleasent experience. All of the staff were helpful. In particular a lady named Kat who was very welcoming, personable and who recommended places for me to visit in the town. Also the Spanish lady who cleaned my room was very friendly and helpful, and she did a great job.
Thanks to you all.
May 12, 2013
Rated 4.0 out of 5.0 by Wendylady Fairly good
The hotel was fairly good and also reasonable considering where it was situated. The down sides were no hotel car park and the NCP opposite offered only 25% discount if you stayed overnight(s).
Our room was near to the lift and so the noise outside the room at about 0300 was considerable which spoiled the stay. The room itself was clean, tidy and modern. Well equipped.
Breakfast was good and there was quite a bit of choice. They need to reorganise where you take your hot plates from though, these were situated right in the middle of the counter that everyone was then trying to help themselves to breakfast from - which meant that those that needed plates, were constantly having to squeeze in between the other guests who were trying to get themselves breakfast - a tad annoying and inconvenient. especially if a large party decided to attend breakfast altogether.
Everything else was reasonable and of good standard.
May 3, 2013
Rated 5.0 out of 5.0 by AndyW81 Clean and friendly
The staff were friendly and helpful, the room was clean, comfortable and had everything we required. Very good value for money. I would stay again.
April 27, 2013
Rated 4.0 out of 5.0 by Sandygoopy Excellent value for money.
Had a family room - double bed and sofa bed. Room comfortable. Only gripe is about quality of the breakfast. There was a good range of food, on the whole, but there was not enough cooked breakfast available. We have used this hotel many times and have always been satisfied with the service/ room.
April 15, 2013
Rated 4.0 out of 5.0 by Yvonne123 Business class for priority holders
Have stayed here for several. Months. Breakfast boring though.
I would like free wifi. And maybe porridge available.
April 10, 2013
Rated 4.0 out of 5.0 by RouleyM First work trip
I enjoyed my time at the hotel here. Location is excellent to walk and explore. The staff was nice, the room clean and enjoyable. Only issues were a mix up with laundry (and laundry was expensive). Breakfast options great, wonderful to stay there almost a week and call it home!
March 31, 2013
Rated 4.0 out of 5.0 by tina10 Almost got it all right!
Another good visit to Cheltenham. As always, the accommodation was very clean and the breakfast was adequate and in some cases excellent. The staff were great, as always, and couldn't have been more polite or helpful. Two things spoilt our stay - the very uncomfortable bed and the crazy toaster in the restaurant. Sort these two out and you have got a total winner! Will keep coming and hope to be able to report success soon.
March 30, 2013