Rated 5.0 out of 5.0 by cindy58 Wonderful staff.
We had a great time and the staff were wonderful. We had our children and grandson with us. I would recommend this hotel to everyone.
May 3, 2013
Rated 5.0 out of 5.0 by Crackle I keep coming back
I normally search for IHG hotels based on location, but it can be difficult to judge the hotel in advance, as there is some variation in quality even within each brand. The Chesapeake HIE is one of the nicest HIE hotels I have stayed at, and I have returned for week-long stays several times. This is despite the fact that the customer that brings me to the area is in fact more than an hour's drive away, and there are plenty of other hotels along the route. When I have tried others to reduce the commute, I end up cancelling after a night and booking into Chesapeake HIE again.
My trips have been spaced out enough that I don't think I get special treatment, but it seems as if everyone is welcomed and treat as if they are special. Certainly the treatment of Priority Club members is excellent.
The collection of shopping malls near the hotel are great, and good access to the motorways means shorter travel times.
Everything just seems to be right.
A tip for long-term stayers is the guest laundry. I often end up working in the room on the last day, and use the opportunity to wash and dry all my clothes in the guest laundry so that I return home without a load of dirty clothes. It's cheap and I suspect that clean clothes weigh less than dirty ones so helping avoid excess baggage charges.
April 22, 2013
Rated 5.0 out of 5.0 by talladega429 Excellent Experience
Beating your brains out really requires a place to unwind. The location is reasonably close to downtown NORFOLK and really good for my work on the waterfront. The setting is in the trees away from traffic, but close enough to various resturants, Sears and Walmart, along with a nice mall. I have returned three times this year, 2013.
April 12, 2013
Rated 5.0 out of 5.0 by Chief48 Hot water problem fixed
After talking with the GM and being assured the problems were fixed with the hot water and her promise to add points as offered, I used this hotel for my next stay in Chesapeake. Everything was as it should be......Nice clean room, friendly staff and excellent choices at the breakfast bar. Will be staying there again next week.
April 12, 2013
Rated 2.0 out of 5.0 by Chief48 No Hot Water
As HIE rooms go room 302 was nice and very clean on the surface. My poor review is based on one issue that was not handled to my satisfaction. On my first morning I took a shower with barely warm water......it wouldn't even steam up the mirror. On departing for the day I told the attendant at the front desk about the problem to which she responded that she would take care of it.
The next morning same deal, rushed through a cold shower...shame on me for not checking it the night before. Again I complained at the front desk when checking out. This time the lady identified herself as the asst. GM and assurred me that it would be taken care of and a plumber called if needed. She offered to add points to my priority club for my inconvenience. I just checked my account....no extra points added so who knows if the hot water was fixed. If everyone had done what they said they would do I would not have written this and given a good review. If the manager had just apolgized and given the points she promised, I would not have written this. DO WHAT YOU SAY YOUR GOING TO DO.
March 20, 2013
Rated 5.0 out of 5.0 by theus Clean room and friendly staff.
Friendly staff always at this H.I.E. Stayed twice within a month and received excellent service. Would recommend it to others.
February 25, 2013
Rated 4.0 out of 5.0 by ifihadahifi Friendly service, clean and comfortable rooms.
We reserved this location not realizing how far it was from the airport (There are 2 closer) and the Va Beach/Norfolk traffic can be a bit problematic getting here but that's the only downside. Otherwise, this Holiday Inn Express delivers on the consistent level we've come to expect from this brand - clean, comfortable and reasonably priced.
January 21, 2013
Rated 4.0 out of 5.0 by MongoSC Good Value
Excellent room with a huge siting area and plenty of space. Great value.
January 19, 2013