English
London - Chessington
Book online or call:
1 888 HOLIDAY (1 888 465 4329)
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Hotel Contact Information
Hotel Front Desk: 44-1372-734600
Hotel Fax: 44-1372-734698
Hotel Fax: 44-1372-734698
Rated 3.8 out of 5 by 71
reviewers.
Rated 5.0 out of 5.0 Great safari theme and nice food!
My husband and I stayed for 2 nights. Our bedroom was disappointing, we found the bed uncomfortable and the pillows were thin and hard and we both woke with neck and back ache. The bedroom was noisy from the sound of inconsiderate guests and their children in the corridors, so definitely no peaceful lie in for us! The decor of the room however, was in a good state and the room was spacious. Great shower. Hotel car park right outside hotel and so very short walk to reception which is great, but car park not big enough, we found a space but our friends had to park in a non parking area initially to check in and moved their car when a space became available later. We ate in the restaurant one night, very nice food and friendly staff. Wedding buffet food was excellent. Public areas of the hotel can't fault at all, really nice safari decor and wonderful sitting at the bar terrace looking at the wildlife. Regardless of lack of sleep, still loved this place!
May 22, 2013
Rated 5.0 out of 5.0 by Cerromac Great hotel
What a great hotel, excellent reception from bar staff. Rachel was exceptional with her help and service at the bar. Only exception was at the evening meal the restaurant staff had not known of horseradish sauce to go with the excellent beef. Clean hotel with nice views over park highly recommended.
May 21, 2013
Rated 5.0 out of 5.0 by maddog18 A room with a view!
A wonderful experience waking up and opening the curtains to see Giraffe, Zebra, Ostrich etc roaming the paddock outside!
A lovely hotel, very nice relaxed atmosphere, stylishly fitted out with a safari theme.
The swimming pool is a welcome facility after a long day of fun in the park!
May 14, 2013
Rated 5.0 out of 5.0 by ZoWayne Superb experience for a family
We had a fantastic time in this hotel. The Africa theme makes it good fun for children and the little bedroom with TV off the main bedroom was a great idea. The staff were all very helpful and the food was delicious although maybe a little pricy. breakfast was very busy, we got there early which was fine but by 8.45am it was pretty manic. The only real negative point was the room was very warm and it was only the first week in May so by the summer PHEW!
Overall - great stay!
May 13, 2013
Rated 5.0 out of 5.0 by sweeneytodd Wonderful stay.
We had a wonderful stay for one night. Our room was very clean and our 6 year old daughter loved the den and having her own television. We stayed the side of the safari park, and it was lovely watching all the animals. Very good breakfast, fresh, and tasty with everything you could possibly want. Drinks were very pricey in the bar and served in dirty glasses, which is our only complaint. (I had a sore throat for ages afterwards).
We took advantage of the hotel pool and spa, which was great. Staff overall were courteous and helpful. Would stay here again.
May 10, 2013
Rated 2.0 out of 5.0 by Bimlass Convenient, costly and noisy
Staff try hard but hotel is very noisy with slamming door throughout the night. Good food and service is excellent in the restaurant . Breakfast is a bit of a headache, need to get up early to avoid the rush and chef can't seem to fry a cooked egg. Very expensive for all round stay, have had much better service in other less expensive hotels from the same group.
May 9, 2013
Rated 5.0 out of 5.0 by taffies fabulous decor and comfortable rooms
lovely hotel decor in keeping with the theme of the park. To be able to sit at room window with a view over the safari park was a wonderful experience. Restaurant lovely, food amazing and good value. Would definitely recommend you anyone staying in the area and not only after aday at the theme park. Good base for users of Heathrow airport. Will defintely visit again.
May 6, 2013
Rated 3.0 out of 5.0 by ddnich Great hotel, poor communication
I really liked the hotel - it is obviously perfectly located for a 2 day visit to Chessington, the decor is great, the staff very friendly and eager to help.... however, I feel we missed out on lots of the things that make it a special family experience. We checked in at around 5.15pm after an afternoon at the theme park, by which time the only available time slots in the restaurant were straight away or at 9pm (too late for our children). We had to take the earlier slot so missed out on the animal encounters and the kids' cinema showing; we didn't know about these in advance or would have planned our visit better and checked in earlier. We did not get chance to use the swimming pool either - you cannot use it the next day once you have checked out of your room, unlike at holiday parks etc.
We didn't have a very good nights sleep - partly due to noise (the hotel is as noisy as you would expect a hotel next to a theme park, filled with excited kids, to be!) but also discovered the next morning that one of the children's beds had a broken slat underneath it and the mattress dipped down and was very uncomfortable - the broken part had been removed so it was obviously a known-about fault.
My main gripe however is that I filled all this in on the feedback form, handed it in at reception on check out and have heard nothing since, apart from the generic email inviting me to write a review. So, in summary: 'disappointing despite lots of positives'.
April 29, 2013
