Rated 5.0 out of 5.0 by hoser Great service and Friendly
Very pleased with the friendliness of the staff. At most hotels you always have people that are nice but I have to say that at this hotel this is are second stay and both time every single employee that we came into contact with was extremely nice and helpful. Thank you very much and when we travel to Chicago again this will definitely be our first choice.
June 16, 2013
Rated 5.0 out of 5.0 by kbgirlref Amazing Staff
The staff at this hotel are the friendliest staff I have ever encountered. From the moment we checked in, we felt like we were visiting old friends. The rooms are quaint, but it is to be expected at a boutique hotel. Love the history of this beautiful building. The staff alone made this stay an extremely good value not to mention the proximity to Michigan Avenue and the free breakfast. Would stay here again in a heartbeat.
June 14, 2013
Rated 3.0 out of 5.0 by tucktan Different than any other HIx I have been to
This Holiday Inn Express is branded as a boutique hotel, the "Hotel Cass" and as such is missing many things you would find if you are used to the Holiday Inn Express experience. First of all, the rooms are very small - almost like NYC hotel rooms. This is expected being in a busy area of Chicago, and is not necessarily a bad thing. What I didn't like was the color scheme - not the bright greens and browns normally found in Holiday Inns - it was very drab. The lobby is very nice - but the rooms are just ok.
Check in staff was very accommodating making great restaurant recommendations. Breakfast was fine - standard HIx fare.
The historical photos of the hotel were neat, but I would like to see some more attention put into redesigning the individual rooms.
Would I stay again? Not at the same price. If it was discounted, yes. You are paying for location here, not for 'elegance.'
June 14, 2013
Rated 1.0 out of 5.0 by TaterFarmer Defective Room Should Have Never Been Rented
My wife and I stayed at this older property (The Cass Hotel) as a re-badged HI-Express in late May 2013. There is no efficient way to get large bags up the steps to the desk after coming in the front door. There is a well concealed device for raising and lower wheelchairs that could be used, once it is discovered.
The check in at mid-afternoon was very efficient and the front desk clerk very courteous and efficient. When inserting the key card in the room, I found I had to force the door open. The door bound in the frame. The steel door frame had had a grinder taken to it to try to make the fit less tight. There was no way to quietly enter or exit the room if going out for a coffee or paper . . . while the other party rested. The door had to be forced open and closed upon entry and exit.
This was reported to the front desk; nothing happened the first time. It was reported again in the early evening, and a maintenance technician came to the room and offered to spray some WD-40 on the frame. It would have done little good; and, I did not want to smell the odor as these rooms are so small the bed is adjacent to the door (no room for a night stand).
Before checking out, I asked the front desk to make sure there was an entry in the record that I had reported this defect-TWICE. It was only then that an offer was made to reduce the room rate by 30%. This was certainly appreciated, and did ameliorate the issue some--but, this room should have never been rented in the first place. Housekeeping had to go in and out of this room at least twice a day (once to clean; and once to check on the quality of the cleaning). There are either poor systems for reporting issues like this; or a poor response on the part of management.
Interestingly, no offer was made to move us to another room. The location of the property is very convenient, but because of the size of the rooms and the clumsy entrance with anything other than a laptop bag is very inconvenient. There are lot of nostalgic poster of the old Cass Hotel, but nostalgia will only take one so far. I paid a bit more than the $2 when it first opened!
I would give high marks to the professionalism and response of Princess, the person working the front desk. There were many people staying in the hotel who were taking advantage of the ample breakfast offerings in the morning. I hope their experience was better than mine.
May 31, 2013
Rated 5.0 out of 5.0 by 4coffee Service
The stay at this hotel was great. The reason why it was great is down to the staff who were all extreemly professional, curtious and always happy & pleasant and willing to serve. Jackie was awesome
May 31, 2013
Rated 4.0 out of 5.0 by Gator717 Reasonably Priced, Great Location
I chose this hotel since wireless internet and breakfast were included and parking was cheaper than other hotels. The hotel was also within walking distance to several bus stops, the Navy Pier, and the Chicago River. There were also plenty of restaurants and shops around the hotel. I highly recommend Webers Grill, just three blocks away. Only thing is, the rooms are a bit small. I stayed with my parents in a room with two double beds and it was a tight fit. The room has a small closet, little sofa built into the wall, and a moveable desk. However, there is limited space for luggage. Luckily this wasn't a problem since we were only in the room to sleep! The breakfast was great with a lot of variety; eggs, biscuits, sausage, cereal, pancakes (a machine made them for you), yogurt, toast, coffee, juices, and a few other items. Also, there was fresh coffee and water provided throughout the day. Finally, the staff was very, very helpful!
May 30, 2013
Rated 4.0 out of 5.0 by premed2013 Great location - walking distance to most a tourist may want to do in Chicago
This hotel is in a great location for most of what a tourist may want to do in Chicago. They only trade off for the location is the size of the rooms and the hotel in general. We had four of us in the room and were stepping over eachother and our luggage. Not sure if there would be a better option for the money, so we will try another hotel in the area the next time we vacation in Chicago.
May 30, 2013
Rated 4.0 out of 5.0 by CocoaNonna The Hotel Cass experience in Chicago
My first stay @ the Best Little Hotel in Chicago was a pleasant
experience! The service and hospitality from the staff, Doorman, Front Desk crew,and Housekeeping was exemplary!
I would like to thank Princess @ the front desk for her
assistance with Check-in. I would like to thank my wonderful
doormen, and valet.
I would like to mention the wonderful help and assistance
provided to me by Lorraine in housekeeping, during my
recent visit @ "Cass". Her help and assistance, @ this
particular property, gave me incentive to return once again
to "Cass". I look forward to enjoying the the amentites of the hotel, in my next visit , ( I travel often) to Chicago, in the near future.
May 30, 2013