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Rated 4.4 out of 5 by 38 reviewers.
Rated 5.0 out of 5.0 by Great Hotel Great Hotel, great associates and super service! I stayed at this hotel during a company training and enjoyed my time here very much. the staff was super friendly and helpful. the rooms were clean and the food was excellent! they took wonderful care of all of us. I will definitly stay here again when i am in the area! June 14, 2013
Rated 5.0 out of 5.0 by Very Family Friendly My husband, myself, and two small children stayed in one of the suites. Upon arriving, we were greeted with a friendly face at the front desk. We were given a great discription of how to get to our room and where to park for easier access. We had taken the kids to Mckenna's and the food was decent, but the service was very poor, we waited a long time for our food. We had also taken our children swimming and the pool area was very well maintained and my kids had a lot of fun! Our room was very clean upon arrival, and it was very quite in the hallways even though they were booked which was great for our beauty sleep. We also attended the Connect Christian Church service on Sunday morning and it was very awesome, and my children really enjoyed the service they had. I would definetely return and recommend this hotel to my friends! June 13, 2013
Rated 5.0 out of 5.0 by Felt like home This place was such a beautiful place inside and out. It is convenient to shopping as well as various different adventures (Kings Island). The staff went well above and beyond their jobs to ensure our stay was comfortable. Loved the stay and when in the area again I will stay again. June 12, 2013
Rated 4.0 out of 5.0 by Recent 3 day stay The bed was comfortable and clean as was the bathroom. The wifi worked great and the staff was friendly. I would stay there again, my only issues were 1) the door to the room was an inch off the ground so not only were the lights from the hall lighting up the room when I would turn out the lights for bed but you could hear full conversations from people passing in the hall as if they were in your room. 2) there was a layer of dust on the microwave and fridge. 3) Parking wasn't good on the weekend because they have like 10+ utility trucks in the main parking lot, which was full Saturday night, I had to park down in restaurant parking. Those trucks apparently share the lot because they are present in the google maps. Everyone person I talked to, from the front desk to the housekeepers were very friendly and pleasant. June 7, 2013
Rated 5.0 out of 5.0 by Outstanding service, great people Holiday Inn is a brand that you can count on for relaxation! We were coming down for the Aquarium in Newport, KY. And we were more than comfortable with our kids and friends! Thanks Holiday Inn for all you do! May 24, 2013
Rated 5.0 out of 5.0 by Great Customer Service The staff were wonderful accommodating our group of lacrosse players! Thank you for a WONDERFUL experience!!!!! :) May 10, 2013
Rated 1.0 out of 5.0 by Average Beds at best, service poor especially from front desk mgmnt. Service has a long way to go. Front Desk Management is not customer focused. Should put some focus on Front Dest Leadership and service at the restaurant (morning and evening service poor/ slow) May 8, 2013
Rated 3.0 out of 5.0 by If you're a smoker - you'll love this hotel.... We were here because of a sporting event that wasn't too far from this hotel. Upon stepping off the elevator to the second floor, all you could smell was smoke. Our room was even worse. They had a maid Fabreeze the hall and room. Hotel was overbooked so we were not able to change rooms. When making the reservations, I was never asked if I wanted a smoking or non-smoking room....I have learned to ask about this in the future....I didn't know that smoking rooms still existed :) May 6, 2013
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