Rated 5.0 out of 5.0 by TexasTweedle Perfect Hotel for Medical Tourists
Shout outs to Lynnea for making us feel truly at home and to Aimee for keeping our suite squeaky clean and beautiful.
The Suites is the perfect stay for Cleveland Clinic patients ... if you can get past the one jerk guy who worked the front desk the evening we arrived. We had a one bedroom suite with two queen size beds with a recliner in the living room; we found it to be a perfect configuration for a patient and caregiver. The concierge was extremely helpful the night I needed to go to an all night pharmacy. He put me in the hands of Mustapha of Bounit Brothers Transportation and I had a safe and interesting adventure. Hassan at the C2 restaurant was a gracious host and the food was very healthy and delicious. Room service was wonderful. For a long stay, be warned that the laundry facilities are expensive ($5.00 for a wash and $4.00 for a dry). The Suites is a 5 minute walk from the Main Clinic Building (Bldg J), and the shuttles are frequent and convenient. If you are in Cleveland for medical business with Cleveland Clinic, you can't go wrong staying here.
May 16, 2013
Rated 4.0 out of 5.0 by captg3 Clean with Good Food
Hotel is very clean and the food served is very good with great Heart Healthy selections. With taxes and parking the price is a bit high, but certainly great if you have business with the Main Clinic. On check in the A/C was not working and the front desk staff didn't seem to be too concerned about it. They suggested I make sure the heat was off!! After two attempts to get it looked at, a service person showed up and determined that the A/C system was completely turned off and he had to access the system by pulling a panel off the wall and turning it on for the season. The room was 78 degrees and took most of the night to cool off. Other than that, the hotel was acceptable.
May 15, 2013
Rated 3.0 out of 5.0 by Newt1946 Experience with Management
I was told when I checked in that I WOULD NOT be charged for the second day, if the Cleveland Clinic, decided NOT to do testing on the second day of our stay. The check in manger advised we had to let them know as soon as possible on second day, which we did, by 10:30 AM. Upon checking out, the day time manager said we were obligated for second day, and the afternoon clecrk was NOT authorized to tell us we would not be liable ! Morning manager was unwilling to budge !
May 12, 2013
Rated 1.0 out of 5.0 by lasvegasreb Horrible, horrible, horrible guest services
As a Platinum Club member, I make efforts to stay at IHG hotels, and the vast majority of time, I am impressed. Props to my Staybridge Suites and Holiday Inns across the way that have treated me and my girlfriend with respect. Awesome. But this hotel in particular was the worst I have ever stayed.
So we check in at 2am, driving from Syracuse, and we are tired. I just got off Army Reserve duty and we were moving to California for the summer. The night guy, Richard, acted like we were interrupting his sleep -- he was rude to my girlfriend and didn't know that I had booked on points, not on my typical AmEx. When I reminded him of this, he said, oh okay. Still, they leveled the room charge against my AmEx. I went down at 3am to remind Richard of this, he said, it was just a hold, and again, acted like I had interrupted his sleep. Mind you, more than week later, the hold hasn't been released from my card. It just shows how horrible across the board this hotel is.
So the room itself -- it was alright. It was the only passable part of the stay. But the bathroom light didn't work. We flipped a bunch of switches, nothing. We went to bed instead of messing around with it. So we call the front desk the next morning; they send somebody up.
This is not a joke, this is what happened: we welcome the guy into the room. He says nothing. He flips a certain switch. The light goes on. He exits, without saying a greeting, a goodbye, anything. Again, this hotel acts like it is troubled by the fact that it has guests. And here it was: the bathroom light was on, with both switches in the off position. At this point, we were so ready to leave.
If a hotel treats me like it doesn't want me to be there, too easy; I won't be checking in ever again. There are better choices in Cleveland. Don't make the same mistake.
May 12, 2013
Rated 1.0 out of 5.0 by Mikey54 Disappointed
Would've had a very nice stay, but left feeling hurt and cheated. I stayed at this location due to its proximity to the Cleveland Clinic, as I was there for CCLCM interviews. This hotel was recommended by the school, and advertised to have a very appealing discount rate for interviewees. However, when I called to make the reservation, I was quoted a much higher price- even after explaining my thoughts and situation. Due to short notice (made reservations the day before I flew in) and needing to prepare for the interview, I declined to argue further- figured such a swanky hotel would be nice during 2 days of grueling interviews. However, I later found out that every other interviewee who stayed at the hotel received the advertised discount. I tried to explain my situation to the front desk, but they refused to acknowledge the situation at first- later they would say it was my fault for not being explicit enough when I made the reservation, and said there was nothing they could do about it. Needing to leave for my last interview, I neglected to push the matter, but left feeling angry, hurt, and cheated, and ultimately very disappointed with my stay. That was NOT how I expected to be treated at such a seemingly distinguished hotel. Overall, I did not feel that the quality/amenities/service of the hotel justified the high sticker price. I shall not be returning due to this frustrating situation, nor recommending to family/friends who will be visiting.
May 9, 2013
Rated 4.0 out of 5.0 by Sritanjore Comfortable bed
The only issue was the coffee machine did not work.
May 9, 2013
Rated 1.0 out of 5.0 by rmaia stay away
I had a very bad experience. I planned a romantic getaway, so I got the "suite king ambassador floor", which was more expensive but had several amenities that I thought would make the experience better - little things such as robes, bath salts, things like that.
We got there and the staff was very unpleasant, with a constant attitude. We went to our room and it was a scorching hot 79 degrees. It also smelled weird. We complained in the front desk, they said they'd send an engineer. The engineer came and told us we should turn off the thermostat, and the Air Conditioner would kick in after 4 or 5 hours! That we had the option of "opening our windows"! We stayed at the hotel for a night, and the AC was NEVER turned on - we kept the windows open all the time and had a very unpleasant night.
Further, we didn't receive any of the amenities I had paid for when we got there. It took four calls to the main desk to get the robes - and that just made me give up on the rest.
During the whole time, staff was unpleasant and unwilling to help.
Really awful experience. Recommend staying away.
May 3, 2013
Rated 5.0 out of 5.0 by ollo Beautiful experience
I was taken aback by the appearance of the room and the many ammenities offered. I ordered room service on 2 occasions and found the food to be delicious and well presented. It was home away from home and I certainly would return for a longer stay the next go round.
April 25, 2013