Rated 5.0 out of 5.0 by Nubianqueen Excellent
Great stay I highly recommend this hotel to all my family and friends.
May 20, 2013
Rated 3.0 out of 5.0 by bdabye Great facilities, but...
I've stayed at this hotel a number of times due to the convenience of location of my purpose for my visits in the area and majority of the time, I've had a pleasant experience. This past visit, my greeting was anything but pleasant. Arrived to discover my reservation had been altered from a king bed to a double bed and from the executive floor to the 1st floor - not acceptable considering I made the reservation weeks in advance! Though I did get my reservation corrected after making it clear I wasn't accepting that change, the woman who checked me in gave serious attitude, no smile and no apologies whatsoever, then had the nerve to yell at me when I didn't hear correctly over the wireless password. First impressions are the most lasting and had I not been so busy with this trip, I seriously would have found another hotel with friendlier staff. Serious room for improvement there.
May 20, 2013
Rated 3.0 out of 5.0 by MLK91 Customer service not priority
The staff was slow to assist, then assigned me to a room right next to the ice machine even though my profile specifically states away from elevator and ice machine. When I asked to move they move me to a double bed room instead of a King stating there where no other rooms available. After another trip to the lobby they found a "King" room across from the ice machine. Not very impressed with front desk staff service!
April 24, 2013
Rated 3.0 out of 5.0 by Smelly Odors in hallway
The hotel was adequate, but there was a very srtong smell of urine in the hall on the 4th floor.
April 19, 2013
Rated 3.0 out of 5.0 by fast0thomas Airport Shuttle
The airport shuttle is nothing like the internet or staff says. None of the staff knew or gave you the correct time of the shuttle. Last shuttle was well before 2 am and the first was not avalible till sometime after 5 am. So I had to take a taxi from the hotel to the airport and it cost me $15. If you are traveling and using the shuttle during the day it was great. The hotel was average but the staff was not helpfully or friendly.
April 16, 2013
Rated 4.0 out of 5.0 by Mickey78 Good hotel for airport layover
The hotel was clean and comfortable, the shuttle service to and from the airport was fast and on time. We stayed during the NCAA final four event, and the prices, unfortunately reflected the increased demand. Would stay again.
April 12, 2013
Rated 1.0 out of 5.0 by Winnie38 No A/C
Front desk 2 people working both on cell phons which was much more important then meeting the guest. A/C was not working did not see anyone tring to fix in other words no A/C vans on prperty.
I was told to open the window as it was going to be a cool night. Not a good idea when you are 2 miles from airport.
None of the staff would great you as you walked by, This is not a big deal but friendlyness go a long way in repeat customers
April 8, 2013
Rated 5.0 out of 5.0 by cooneysmom Safe Haven
Crazy weather delay at destination city caused overnight layover in Atlanta. I had one of the only flights available early the next morning to get me to my destination in time for my business meeting. Having to make snap decisions in travel plans, I booked another hotel on arrival in Atlanta. Arriving at that hotel, I was very uncomfortable with the accommodations and kept trying to talk myself into staying in my prepaid room. However, the gross factor won out and I bolted!
I had noticed a Holiday Inn Express close and thought I had made a reservation there, but I was actually registered at the Holiday Inn South Atlanta. The HI Express desk registration clerk made sure that I arrived at my new destination. I wish that I had thought to write down everyone's name, but the entire staff of ALL my Holiday Inn interactions were professional and showed genuine concern for my plight.
The Holiday Inn Atlanta Airport South was perfect for the late night arrival. The room was spotless, the restaurant welcomed my late arrival like it was nothing and the meal was great, and the nightcap at the bar was most appreciated.
Complimentary Airport Shuttle to the airport the next morning was prompt and comfortable. Coffee in the lobby for the short wait.
Thank you for providing me with the comfort, courtesy, cleanliness, and convenience for a reasonable price. I will make sure that the Holiday Inn Atlanta Airport South is on my "favorites" list and recommendations.
March 12, 2013