Rated 5.0 out of 5.0 by train clean comfort great service easy check in/out
this hotel easy to find nice clean bed is comfotable bath room is clean ac is good working room service great staff is friendly
May 20, 2013
Rated 5.0 out of 5.0 Best Staff In L.A.
I stay here frequently for both work and pleasure and would recommend for either. The staff here is excellent. Ben and Mel at front desk are both professional and helpful and go out of their way to make your stay most accommodating. Their valet is the best you can find. Abbey takes the best of care for you and your car. Even had my window replaced when it had been broken prior to my arrival.
April 21, 2013
Rated 3.0 out of 5.0 by Wood51 Business traveler
I would not recommend this hotel unless you were staying for the purpose of visiting the casino. The parking is either valet or self park, if you chose to self park be prepared to walk 5 to 7 minutes to your vehicle. The hotel caters to the casino patrons more than the business traveler, which I can understand their need to make money. But as a business traveler I will not stay at this hotel again.
March 18, 2013
Rated 5.0 out of 5.0 by Pinto Comfortable
Great job all the way around next time i am in Los Angeles i will stay there.
February 28, 2013
Rated 3.0 out of 5.0 by Business7 Friendly Staff, But No Gym On Site
The staff was friendly, the beds were comfortable, the rooms were clean, the valet staff were great, but there was not a gym / fitness center on site due to renovations , which was a HUGE disappointment. When I questioned the availability of a fitness center on site I was given a free pass to a local fitness center within a few miles of the hotel. UNFORTUNATELY, it was a run down (broken treadmills and equipment) and dirty gym in a questionable area, so I only used it once.
Had I realized that I would be paying for a very lengthy 12 night stay stay in a hotel without a gym on site I would have definitely chosen the nearby Double Tree or even a hotel a bit further away for the convenience of a safe and clean on site fitness center.
Fitness centers should be a priority to a hotel that claims to be a "RESORT".
January 23, 2013
Rated 3.0 out of 5.0 by Gabygabygaby I emailed hotel manager a days ago with no response
Let me start by saying.... I stay in LA at least once a month for a few days for the last few years . I have stayed no where but there Commerce Casino. During my last stay I emailed the hotel manager to address some of my concerns. Days later ... No response. I found it ironic that I get this email asking me to review my stay. I would appreciate it if he contacted me to discuss my concerns. His name is Mr.Zarrahy. I feel more comfortable discussing this privately .
January 16, 2013
Rated 5.0 out of 5.0 by Bottlemak Great Staff
Excellent Staff - Excellent Service - which Equals long term Customers. I consider myself as a long term customer
December 18, 2012
Rated 2.0 out of 5.0 by Unimpressed13 Unimpressed Priority Club Gold Member
I have been a Priority Club gold member for years and quite frankly was not impressed by this hotel & casino. My room was filthy dirty. I had to move the nightstand to plug in my cell phone charger and the amount of filth and dust behind there indicated that it has likely never been cleaned. Additionally, despite advertising fitness facilities on site none were available. When I inquired about fitness facilities I was told that due to rennovation they were unavailable but was given no offer of an alternative. I will be traveling to LA frequently for work and will not stay at the Crowne Plaza Commerce Casino again.
December 5, 2012