Rated 4.0 out of 5.0 by Bigfella Poor Breakfast
I was staying because of a meeting. The staff attending to us were very good, the conference room was a good size and the lunch buffet was 5*. The room I was staying in was clean but a little small, but ok. The leisure facilities were good as we're the staff in there. The breakfast was a let down. Dried out greasy bacon and tasteless scrambled egg, not much else took my fancy. The pancake maker was broken and not enough time to have fresh food cooked. The staff again were very good and tried to make amends, stopping short of shooting the chef but giving me a refund for the breakfast. I will be back, because of all the staff and their professionalism. Well done to them.
May 20, 2013
Rated 1.0 out of 5.0 by sachivm Very poor room service
Room service takes more than 45 minutes on some occasions - and staff does not make any effort to inform customers of the same whilst an order is placed. Moreover, in one instance, staff was pretty rude to mention that order will take another 15-20 minutes despite already having waited for 45 minutes.
There have numerous instances of no one answering the room service phone number. Just very frustrating. It seems that the hotel staff know that there isnt any other decent eating option close to the hotel, so they can get away with the poor quality of service.
Food quality is at best, mediocre and is not consistent. Wrong orders have also been delivered (e.g. sparkling water instead of still water). Surely, after waiting for 45 minutes, the last thing I want is to wait for some more time before the correct order can be delivered!
May 7, 2013
Rated 5.0 out of 5.0 by Ubique740 Veterans Reunion
Have stopped at this hotel a number of times over the last 8 years. It's location near to the M6 J2 and the grounds of the hotel are both ideal for our commitments in the area. My Army Reunion have been using this hotel for the last 6 years and would have moved on to another hotel if the 100 plus attendees were not satisfied with the venue.
It's the staff that sets this hotel above the rest. They try to ensure that the guest comes first.every time. The Check In was smooth, again we felt that the male Receptionist had done his homework on who we were etc. Our room ,the same one we always request had been prepared to its usual high standard. Our only gripe is that it's hard to control the temperature of the room even though there is a "control panel" for the air conditioning. We always enjoy the self service breakfasts which now includes make your own pancakes, delicious .
Think the hotel are being dragged into the 21st century by supplying free WiFi in next 12 months - not before time.
April 21, 2013
Rated 5.0 out of 5.0 by Slippy Easy to mix busines and comfort
Thoroughly enjoyed my 4 night stay even though I was on a training course – good leisure facilities to relax after class – good food and choices of specials every night – very friendly restaurant staff at dinner and breakfast – only down side was not being able to reduce room temp as hotel itself was very warm due to cold weather outside – and free room WiFi in the 21st Century wouldn’t be a bad idea either
April 18, 2013
Rated 5.0 out of 5.0 by Redware1 Great Hotel
Just what you would expect from Holiday Inn.
April 13, 2013
Rated 4.0 out of 5.0 by Les1960 Mmmmm
One of the larger more corporate Holiday Inn's.
Still comfortable, clean and a decent place to stay but a little unfriendly due to the size of the place.
It was also some distance form any independent restaurants in town although there are high street chains nearby. But it is very handy for the motorway network
Breakfast was very good, but I had to pay for wifi even as a platinum member but this is changing at a corporate level in July - about time too.
Nice place but I prefer the Holiday Inn Coventry south which is smaller and more friendly.
April 13, 2013
Rated 4.0 out of 5.0 by snoopy13 a nice weekend
good stay staff ok weather not not your fault good location
March 25, 2013
Rated 4.0 out of 5.0 by Vintage40 Staff very helpful and friendly
Stayed for 2 nights and found all staff very helpful, bedrooms very comfortable and clean. Breakfast very good value. Thank you.
March 19, 2013