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Rated 3.0 out of 5 by 9 reviewers.
Rated 2.0 out of 5.0 by Buen hotel, pero con detalles en servicio El hotel tiene instalaciones acordes con la ciudad, buena decoracion en el cuarto, bonitos jardines y area de restaurant. El unico problema que tuve es que en un momento dado se fue la luz en el cuarto (en realidad del piso 2 para arriba) debido a que fallo un transformador externo, segun me comentaron en recepcion. Eso es entendible, el detalle es que mi cuarto no tenia luz de emergencia, ninguna lampara, tuve que esperar a que llegara personal de mantenimiento a que corrigiera la situacion. El problema se agrava porque estuve alrededor de 45 minutos esperando que cayeran en cuenta que en mi cuarto no habia luza de emergencia, ya que personal de recepcion indico que debia tenerla. Tenia una boda esa tarde y perdi tiempo. No senti en esta ocasion que como cliente nos dieran prioridad. March 22, 2013
Rated 1.0 out of 5.0 by BAD EXPERIENCE Noicy place, very basic service and very high price. Definatly not recommended March 15, 2013
Rated 5.0 out of 5.0 by Holiday Inn mas hermoso de México Tiene las areas verdes con caminitos y algunos puentes con peces japoneses y tortugas nadando entre lirios. Dos albercas templadas grandes, una con jacuzzi caliente y caidas de agua, realmente impactante. Vengo cada mes por trabajo y cuando puedo hasta traer a la familia... todos lo disfrutamos. February 25, 2013
Rated 4.0 out of 5.0 by A really nice Hotel = ) This hotel is beautiful, many plants and trees, the food was delicious, and the service from the staff was excellent. I definitely would love to come back again . January 28, 2013
Rated 3.0 out of 5.0 by Lento servicio de restaurant y de recepción. El servicio de restaurante es muy lento, sólo para pagar tardas aproximadamente 30 minutos en lo que pides la cuenta y terminas de hacer el pago. En la recepción se tardan demasiado en hacer el check out, hasta 30 minutos. January 25, 2013
Rated 5.0 out of 5.0 by STAYING THIS HOTEL IS GETTING BETTER EVERY TIME WE GO THERE. January 15, 2013
Rated 2.0 out of 5.0 by Not worth it The staff was not friendly and they are very disorganized. Staying here will ruin your experience in lovely Cuernavaca. The value is not great for an ugly room in an ugly part of town. Only stay here if you absolutely have to. October 12, 2012
Rated 1.0 out of 5.0 by Priority Club Rewards / Platinum no valida en Mexico Creo que al tener Priority Club Rewards platinum y obtener las atenciones en cualquier parte del mundo USA , CHINA pero excepto en Mexico aqui siempre niegan el upgrade aun esten vacios , Si me gustaria que analizaran mis estancias en mexico y ver que nunca se me atendio como Priority Club Rewards Platinum y se me regresen los puntos , Como pueden ver en Canada USA y CHINA si los apoyan con su programa ( Ver mi historial ) , Vean como he reducifo mis estancias en H Inn y si me gustaria continuar con uds pero si deberian normalizar a MEXICO Holiday Inns / Crown Plaza y Demas para que continuen con la politica Mundial que es excelente October 5, 2012
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