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Email or IHG® Rewards Club # PIN
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If you have forgotten or lost your Personal Identification Number (PIN), we can email your PIN to the email address in your IHG® Rewards Club account profile.
If you do not have an email address in your profile, please contact your local IHG® Rewards Club Customer Care  to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address viawww.ihgrewardsclub.com/email.
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Frequently Asked Questions

Search our information center to find specific answers to many commonly asked questions. By browsing through our topics, you'll be able to answer your questions when it's most convenient for you.


Rewards

Will I earn points or miles on Reward Nights?
Points will not be issued when you stay on Reward Nights but you will earn points or miles on all eligible charges billed to your room during your stay such as food and beverage, telephone, and in-room movies.
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Can I use a combination of points and cash on a Reward Nights reservation?
Yes. Through our "Points & Cash" option, you can choose to redeem IHG® Rewards Club points for a Reward Night in three ways:

Use your existing points for all required points for the desired Reward Night

Use your existing points and 5,000 points purchased for US $40 to total the required points

Use your existing points and 10,000 points purchased for US $70 to total the required points

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If I cancel a Rewards Night reservation that was made through the Points & Cash program, can I get a refund?
You will get your points back instantly when you cancel a Reward Nights reservation, however, no cash will be refunded.
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How soon can I cancel a Reward Nights reservation?
Most Reward Nights reservations will allow you to cancel a day before your check-in date. Please check your confirmation details for specific information.
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How soon will I get my points back if I cancel a Reward Nights reservation?
You will get your points back instantly when you cancel a Reward Nights reservation.
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Do I need to make a reservation to redeem a Reward Night?
Reward Nights require a reservation. Please select Reward Nights as your rate preference when booking online.
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How soon can I book a Reward Nights reservation?
While we encourage members to book Reward Night reservation in advance, most can be booked on the day of stay as long as rooms are available at your preferred hotel.
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What type of room can I book under Reward Nights?
Reward Night reservations apply to standard rooms only as defined by each participating property.
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How many rooms can I book under Reward Nights?
When redeeming points for a Reward Night, you may only book one room at a time.Continue to complete your reservation with one room. Once you complete your Reward Night reservation you will be given the option to duplicate this reservation.
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What is not included in your Reward Nights reservation?
Reward Night rooms do not include food and beverages, gratuities or incidentals. These charges are to be paid directly to the hotel prior to check-out. Transportation costs to and from the hotel are not included.
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What are no blackout dates?
Hotels set aside Reward Nights for every day of the year regardless of holidays, seasons or special events. Availability is based on a first come, first served basis.
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What will happen to my points if I cancel beyond the cancellation date?
You will get your points back instantly however the credit card you used in making the reservation will be charged the corresponding no-show fee.
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Can I use my points on an existing reservation?
Points can not be used on existing reservations. Reward Nights must be booked in advance.
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I'm staying at your property and I'd like to add a night on using my points. How do I do that?
You need to book the additional night online or by calling the IHG® Rewards Club Service Center. Please note, however, it is subject to availability.
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How soon will I receive the items I redeemed?
Delivery time of rewards redeemed depends upon your chosen reward. Most gift card items will arrive within 14 business days while merchandise rewards may take up to 6 weeks. Some rewards cannot be shipped to PO Boxes or foreign addresses. Expedited delivery may be available upon request for an additional charge.
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Can I redeem my points for airline miles?
You may convert your IHG® Rewards Club points to miles/credit with participating frequent flyer programs. Conversions must be made in block increments for specified Frequency Alliances. To redeem your points for airline miles or credits, please call your nearest IHG® Rewards Club Service Center. The posting time of frequent flyer miles varies by airline and can take up to six weeks to post to your frequent flyer account.
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Can I convert my airline miles to IHG® Rewards Club points?
No, we do not currently offer this option. However, you can convert IHG® Rewards Club points to miles with many of our airline partners.
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When I convert points to airline miles, how long does it take until the miles are credited to my frequent flyer account?
The posting time of frequent flyer miles varies by airline and can take up to six weeks to post to your frequent flyer account.
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Can I select an alternative shipping address?
Yes, you can ship rewards to an address within the country in which you live. You can select an alternate shipping address upon checkout to have the selected items ship to another location.
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How do I cancel my redemption?
All returns due to incorrectly filled orders, or defective or damaged products should contact the IHG® Rewards Club Service Center within 48 hours of receipt for return instructions. Some restrictions apply, review terms and conditions for details.
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How much will shipping cost?
Shipping costs are included in the point value of the item.
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1. Reward nights at all-inclusive resorts cover all-inclusive benefits and require a 10,000-point supplement per night. All-inclusive plans are based on double occupancy. Extra person charges apply beyond double occupancy.

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