Rated 1.0 out of 5.0 by Lenwe007 Worst hotel experience in China
The management of this hotel just forgot about the comfort of the guests are their priority. How can be possible that the A/C system doesn't work at all??? even the fan wasn't working, and the staff excuses was that outside was cold!!!... In a tower with glass facade, at noon the temperatures inside the room could reach over 28C degrees, doesn't matter if the staff feel cold or hot. So, I should guess this hotel is about to satisfy the staff and not the guest!!!... and even worst the linen was stain in something red, that we would like to think that wasn't blood... Terrible management and even worst staff... impossible to recommend this hotel to anyone... I didn't feel like being in a InterContinental Hotel...
May 7, 2013
Rated 2.0 out of 5.0 by platinumhorse Disappointment
Upon my arrival, there was no luggage available. The front office told me that I booked 2 rooms and I will be charge for rooms. Of course my reservation was done for 1 room. The room itself was nice and spacious. One of my belongings went under the bed so picked up and of course the carpet under bed was very dirty ( hair needle from the previous guest).
For lunch I choose the Chinese restaurant. There was no guest an I hope could have a attentive service. I was wrong. No one refill the hot water for the tea (Is normal in China).
The evening I choose the bar in the 2nd floor. The selection of beverage been fine and in order, The payment was not in order and to the standard. Why cashier staff is more interested in the IPhone as towards the guest? The invoice was not presented in a invoice folder and with a Intercontinental pen. Instead it was a kind of Hello Kitty pen.
I ordered roomservice for breakfast. I received a congee and noodles.
Normally it should be served with a minimum of condiments, such as Pepper/Salt, Soy Sauce, Vinegar, Toothpick. Nothing from the before mentioned items been on the tray. Hot dishes should be served in a heating box and not covered with plastic foil.
Concierge staff was the only professional department in this hotel. The food quality was good.
May 5, 2013
Rated 5.0 out of 5.0 by PnP201304 Good quality property, excellent customer service
My wife and I stayd in this hotel from APR07/13 to APR10/13. The hotel has reasonably new outlooks, the rooms were spacious,clean, and well layout, comfortable beds, huge bathroom space and work area for a standard size room. The only improvemment I can sugest is to increase the ventilation of rooms especially during evening hours. Hotel staff were very friendly, helpful, and imformative about things around Dalian. There are enough staff with good English if you do not speak Mandarin. Hotel staff we encountered were genuinely nice, a quality in my opinion are increasingly becoming rare in business. Money well spent for us.
April 22, 2013
Rated 2.0 out of 5.0 by BH007 Overall staff service
Staff training is needed ASAP. FO - lack of greeting and smile. No sense of welcoming. FB - lack of knowledge on menu, present a wrong bill. No management present and staffs are standing around in groups chatting with each other. Definitely not 5 stars IHG service. One positive note, HSKP is 5 stars! attention to details and shows care. Thank you
April 1, 2013
Rated 5.0 out of 5.0 by RichardTSC Don't belive the negative hype
This was my first business trip to China and if this hotel is a measure of what to expect, then I hope there are many more. The hotel staff (all disciplines) were polite, courtious, and welcoming; was a real pleasure to return to the facility after a hard day's work. I've stayed in many good hotels worldwide and this certainly sits high up the list - considering the overall cost. The room was spacious, clean and comfortable and the hotel swimming pool added a welcome distraction. Overriding memory though after my 3 weeks tenure is the friendly smiling staff - you should be proud.
February 7, 2013
Rated 4.0 out of 5.0 by AMG55 Reflect the opinion of the visitor
I advocated the dissatisfaction of the Internet service by a questionnaire after the last lodging.
By this stay, an Internet service became the free of charge.
I admired posture to reflect the opinion of the visitor of your company quickly.
February 5, 2013
Rated 1.0 out of 5.0 by BobDalian Bad room status
The room is very big. But the aircondition didn't work for the first one, then changed to another one. But the second room was full of the tobacco smell and can't stay even.
So bad experience. It is not InterContinental, even worser than express.
January 22, 2013
Rated 3.0 out of 5.0 by oadma 没有待客泊车
January 22, 2013