Rated 5.0 out of 5.0 by Papito75 GREAT!
Excelent room and a very pleasent stay.... Will look foward to another stay!
May 14, 2013
Rated 5.0 out of 5.0 by Sami721 Very nice hotel experience.
The staff were friendly and helpful. The room was clean, comfortable and quiet. Conveniently located for our purpose. I would recommend this hotel.
May 12, 2013
Rated 2.0 out of 5.0 by lsookie Needs Work
The property is beautiful but you can tell the cleaning service is not what it should be. I read reviews before arriving and thought the comments were harsh. But all comments were pretty much on point. The clean staff just doesnt do a thorough job. The staff is just friendly enough to get by. Not all bad but not good either. A place to stay but dont expect the best.
April 20, 2013
Rated 1.0 out of 5.0 by 12345678qqqq Not great
At some point someone clearly spent some real money on this place. The lobby and rooms are nicely decorated and it has the potential to be a good place to stay. The location is convenient (depending on your destination) but I would not walk around there at night.. So what makes this this hotel really below average? THE STAFF. Everything is done just well enough to get by. The breakfast is example 1. The 4 (in a row) days I was there for breakfast, they did not once bother to make hardboiled eggs. The coffee was somehow not made properly - tasted weaker than at other HI expresses - and when most HI expresses alternate between the scrambled eggs and this cheese egg things from day to day..all they did at this place was the scramble. So not horrid, but not really trying. Now lets talk about the maids. As stated I stayed 4 nights. After check in (night one) room seemed clean, but noticed a "body" hair on the picture frame above the toilet. How, you may wonder would that get there? Most likely due to a filthy practice (I saw on TV) that maids use to cut corners - use the wet washcloth from the bathtub to wipe things down so they don't have to carry more rags for cleaning. It makes things look clean - but coats everything in bacteria. Thanks - I really need to get sick - bet they don't do that at home. (day 2) "body" hair remains. Closed toilet lid but did not clean toilet (yeh so I missed a little on accident) Did not replace toiletries. Did not replace coffee. (day 3) "body" hair still there. Coffee not replenished. (day four) "body" hair still there. Coffee not replenished Some reason decided not to replace all towels. I wonder if that "body" hair is still there? I feel pretty let down by this place, but I just won't subject myself to this place again. I really feel bad for the person who spent 6 figures trying to make this place nice just to have that squandered by employees who don't make an effort.
March 14, 2013
Rated 5.0 out of 5.0 by TJOB Great Hotel - Exceptional Staff
We had to go to Dallas unexpectedly and this property exceeded our expectations. From the moment we walked in and the man on duty greeted us, through the room attendants, the breakfast people and our check out - everything was above average, the cleanliness of every area we visited, the attitude of the staff - it was all very good - thank you - we appreciate it.
March 3, 2013
Rated 3.0 out of 5.0 by jav01234566787899 good service
God service, and very profetional employees, recognition of my priority club status.
February 13, 2013
Rated 5.0 out of 5.0 by Motolou Dallas
This was a nice Hotel
Everything was nice
I stay here everytime I go to Dallas
February 7, 2013
Rated 1.0 out of 5.0 by Jorge9419 No control on what happens in the pool area.
The day I stayed they must have been 20-30 kids running around in the pool area jumping in the pool and the hot tub area. I told the front desk people about it, and the response was oh no. But nothing happened. They had no towels, AND THE HOT TUB had no water in it because the kids were jumping in and out of it as well, while we were in there. There is no control on what happens in there, and I was totally unable to relax. In fact I went to my room aggrevated. It is not how I wanted to spend my evening. It seems like anyone can do what ever they wanted in that hotel.
January 27, 2013