Rated 5.0 out of 5.0 by Janie123 Very comfortable and spacious
I have always stayed in the Fairhope Holiday Inn Express when visiting in the area, however they were full so I chose this hotel and it was a Hugh improvement. Much newer, nicer rooms and cleaner and more spacious. Excellent food choices and shopping across the street. You won't be disappointed!
June 16, 2013
Rated 4.0 out of 5.0 by wlm33 Excellent with concerns
Overall, my wife and I were very satisfied with the staff and accommodations. The check-in desk personnel were absolutely great and were available to answer (and act) on concerns. Our biggest concern wasn't with this particular facility, but with corporate bookkeeping. Hence, I had to wait a few days to do the review. HOWEVER, the crew at this facility handled the situation professionally and set our minds at ease (not once, but twice#. I hope corporate level clears up the glitch in their software.
Here's what happened. I paid on line for a deposit of one night #as per instructions#. The day prior to the visit, IHG re-deposited back into my account the room deposit #which was nice#, but pulled the full room fare for the stay #not a problem, yet#. When we arrived, the desk ran my card to certify the card used in the transaction. Unfortunately, ANOTHER two days fare was pulled. I pointed this out to the desk later that evening and they issued a pull cancelation straight away. On check-out, there was a paper under the door stating we owed a full day's fare again. Took it to the desk and that too was straightened out on the spot.
I waited to post this after checking with my bank and they confirmed, the redeposit of the room deposit and the amount IHG "finally" received was for the actual amount agreed upon for the stay.
Again, I don't think it was done by the local personnel, but the bookkeeping software at corporate level not catching up with itself #happens to me all the time in my IT job in other areas#.
Our last evening there, there seemed to be a party in the halls up to and after midnight. A lot of banging, shouting, and ruckus going on. A fellow traveler complained to us in the parking lot about it #maybe they'll post here as well#.
Otherwise, an outstanding, and other than the financial woes, an economical, comfortable and clean place to stay close #within 30-45 minutes# to the beautiful Alabama beaches. Saved a couple hundred each night being a short drive away. Local merchants, restaurants and shopping centers made for an even more pleasurable stay.
People who don't visit Daphne and Fairhope are missing out. I hadn't been there since I was a third grader #way back in the 60's# and they have blossomed beautifully. The IHG crew were pleasant, helpful and friendly. Will we stay there again? If we have the opportunity, YES!
June 12, 2013
Rated 5.0 out of 5.0 by Earl40 Excellent Staff
Clean and reasonable priced hotel. The staff is excellent. We became ill while staying overnight and they allowed us to rest and check out at 2 pm. We have stayed at this hotel several time and the staff has always been great and the rooms are always clean.
June 3, 2013
Rated 4.0 out of 5.0 by Msall Great Weekend
The hote bl was clean and the staff was very friendly. Also the breakfast was good and served hot but get up early for the better choices. I would stay there again, it was about a 30min drive to beach but it was all worth it for the price.
May 28, 2013
Rated 4.0 out of 5.0 by Adee319 Outstanding customer service
The hotel was very clean. The staff was very friendly and accommodating. We would definitely stay here again.
May 18, 2013
Rated 2.0 out of 5.0 by Corbygc Not What It Used To Be
We have stayed at this property many times over the years when traveling from Texas to Florida - its our usual stop off point. On this trip however, we just did not feel the usual Priority Club Platium Elite Stauts Welcome and the room was just not up to par. We are usually given a free upgrade due to our priority club staut this was not done or even mentioned. The room we were given had a large picture wndow facing the front parking lot - this window had something gross and sticky all over it you could not even look out the window...we discovered this when we pulled back the sheer curtain. The furniture and carpet was very worn, outdated and just not up to par. The bathroom was not real clean and uninviting. I hate to say this bue we won't be back to this property. I mentioned the problems to the front desk clerk upon checking out.
May 7, 2013
Rated 4.0 out of 5.0 by Happycouple2 Great customer service
Benjamin at the front desk was very friendly & professional. He went out of his way to make us feel welcomed and directed us to "California Dreaming" where we had an excellent meal.
April 29, 2013
Rated 5.0 out of 5.0 by Jake743 Amazing Staff
This hotel has a great staff in place. I stay in Holiday Inn properties on average three nights a week and have never taken the time to write a review. I was blown away with the level of service the staff at this hotel strives to provide. They are exactly what a traveler is looking for to make one feel at home. Especially the front desk attendant Ben I will be coming back for sure. Thank you for what you do!
April 25, 2013