Rated 2.0 out of 5.0 by tylerton Slip in Service and Quality
I am a frequent guest at this hotel . Over the past year service has
been slipping. I am a platinum member. I was not greeted as such. The evening shift desk staff seemed very inexperienced. Wake up call requested and I was not woken up. I asked for a 0 balance on my statement which goes under my door this also did not happen. My coffee maker in the room was not cleaned when I entered the room it had someone else s coffee pod. The quality of offerings for the Mangers reception has definitely slipped, the food was cold and there was no water. Also in the past year we have never seen the Manager at a single one of these. Finally the staff seem unhappy and not their cheerful selves. I am sorry to see this happen because we stay their frequently. The hotel really needs to lok at itself and get back the quality it once had.
May 20, 2013
Rated 3.0 out of 5.0 by KarenCulpeperVA Beds & Sheets were bad this time
I usually love staying at HIE, however, I felt like I was sleeping on a bed of springs this time and the sheets were itchy. Next morning the staff said they just put in new mattresses, I guess they forgot to put the pillow top on it. My back was killing me. Otherwise the stay was what I always expect, the place clean and comfortable. I recommend it as long as they fix the bed and sheets. Omelettes were terrible but my husband enjoyed the biscuits and gravy.
May 2, 2013
Rated 5.0 out of 5.0 by GrumpyVic Remarkable Time
We stayed at this wonderful place April 21st-25th. It is very close to Emory Hospital for my appointments. We took the shuttle to Emory , the shuttle drivers were always prompt and friendly, this saved us a lot of time and parking woes. Our room was very comfortable and some nights the hotel was full but our room was very quiet. The desk clerks and housekeeping and the shuttle drivers were amazing. A special shout out to Jasmine at the front desk she always spoke to us, remembered everything about us and went out of her way to help us with a return visit to Emory. Another shout out to shuttle driver Salome (spelling), using one of his favorite words he was remarkable! He was prompt and a true gentleman, when we were
checking out he saw us in the parking lot and wished us well and then loaded our car for us and returned the luggage cart. Our stay was REMARKABLE !!!
April 30, 2013
Rated 5.0 out of 5.0 by Grampa207 Great place to stay.
Spacious room, excellent service.
Recommended, and would stay again.
April 16, 2013
Rated 5.0 out of 5.0 by Aleonex just what we needed
This trip to Atlanta we needed a clean, spacious room. Our first visit to the Holiday Inn Express near Emory provided exactly that plus a gracious and well-informed staff. Thank you!
April 11, 2013
Rated 5.0 out of 5.0 by Influence142 Great stay
Kind, courteous and helpful staff. Clean, quiet, very comfortable rooms. Another quality HI Express experience. Highly recommend.
April 8, 2013
Rated 5.0 out of 5.0 by mmtp42 Always excellent
Our daughter is at Emory and we always stay with you guys. Because our stay is always the best, we will continue with you after she grauate...and we're in the ATL area.
April 4, 2013
Rated 5.0 out of 5.0 by SoGaRegulars Best personnel and perfect location
We have been staying at this property for doctor visits to Emory for over 4 years. The two young men, Andre and Carlos , are perfect hosts.
My husband is very ill and they go out of their way to accommodate our room choice ( handicapped with roll in showers ARE the way to go). I have sat in the lobby for the afternoon complimentary refreshments and watched the front desk staff interact with new arrivals : professional and friendly and prompt.
Our room is always clean and if you have to stay away from home the bed is as close to home sweet home as you can get!
Our trips to Emory are numerous and grueling. The stay at HIX takes some of the sting away.
Thanks, your South Georgia regulars!
Think you all for making us feel welcome.
March 26, 2013